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BOD's and extremly slow PC


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#1 Mario M

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Posted 05 July 2015 - 12:59 PM

Hello,

 

I started getting random BOD's but it seems they are getting worse.

PC is extremly slow at starup, taking longer to get to desktop.

 

Below is the information requested, I will add as I compile all the info.

 

thanks in advance for all your help.

 

Mario

 

· OS - Windows 8.1, 8, 7, Vista ? Windows 7 Home Premium 64-bit SP1
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Current OS is the original that came with the system 
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came pre-installed on my PC
· Age of system (hardware) 5 years?
· Age of OS installation - have you re-installed the OS? No

· CPU Intel Core i7 920@2.67GHz
· Video Card ATI Radeon HD 5800 series (ATI)
· MotherBoard - (if NOT a laptop) Dell Inc. 0x501H (CPU1)
· Power Supply - brand & wattage (skip if laptop) Not sure how to look this one up

· System Manufacturer Dell
· Exact model number (if laptop, check label on bottom) Studio XPS

· Laptop or Desktop?
Desktop

Attached Files


Edited by Mario M, 05 July 2015 - 01:12 PM.


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#2 usasma

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Posted 06 July 2015 - 04:19 PM

Your UEFI/BIOS (version A13) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.

Please don't use CCleaner while we're troubleshooting.  It'll delete some of the reports/files that we use.

 

There is a driver named uroogb.sys (in C:\Windows\System32\drivers) that isn't found elsewhere in the system.

Could you please have a look at it's properties and see if there's any information on it that we don't have?

I also searched Google for it and there's no record of a driver by that name there.

This is suspicious and you should perform an antimalware scan with another antivirus to ensure that you're not infected.

If infected, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

 

NOTE:  I do not expect that you will find updates for the CyberLink, FCD Driver, the JMicron RAID Driver, or the Sonic CD/DVD driver.  If that is the case, please don't do anything and just let us know about it.

000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)
CyberLink FCL Driver}http://www.gocyberlink.com
http://www.carrona.org/drivers/driver.php?id=000.fcl
 
Rt64win7.sys                Fri May 22 10:52:30 2009 (4A16BC2E)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC}http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
 
jraid.sys                   Wed May 27 01:39:35 2009 (4A1CD217)
JMicron RAID Driver}http://www.jmicron.com/Driver.htm[br]ftp://driver.jmicron.com.tw/SATA_Controller/Windows/
http://www.carrona.org/drivers/driver.php?id=jraid.sys
 
RtsUStor.sys                Thu Jun  4 04:46:49 2009 (4A2789F9)
Realtek USB Card Reader}http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
 
iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)
Intel Storage drivers}http://downloadcenter.intel.com/Default.aspx XP, Vista and 7:  http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22Intel+Rapid+Storage+Technology+%28Intel+RST%29%22
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
 
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)}http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
LGBusEnum.sys               Tue Jul 14 18:34:45 2009 (4A5D0805)
Logitech Keyboard}http://www.logitech.com/en-us/support-downloads/downloads
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

 

Beyond that, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Jul  5 00:35:21.024 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070515-27393-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:15:03.575[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19 )[/B]
BugCheck [B]50, {fffffa840bde7420, 0, fffff8800579ae1d, 5}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: fffffa840bde7420, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800579ae1d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x50_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A13
  BIOS Release Date             07/28/2009
  Manufacturer                  DELL Inc.
  Product Name                  Studio XPS 435T/9000
  Baseboard Product             0X501H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  4 23:40:14.278 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070415-36629-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]6 days 12:16:31.453[/B]
*** ERROR: Module load completed but symbols could not be loaded for usbuhci.sys
Probably caused by :[B]usbuhci.sys ( usbuhci+5f63 )[/B]
BugCheck [B]D1, {fffffe80072cdfcc, 2, 1, fffff88004a6ff63}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: fffffe80072cdfcc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004a6ff63, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD1_usbuhci+5f63[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [B]2660[/B]
  BIOS Version                  A13
  BIOS Release Date             07/28/2009
  Manufacturer                  DELL Inc.
  Product Name                  Studio XPS 435T/9000
  Baseboard Product             0X501H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Jul  5 00:35:21.024 2015 (UTC - 4:00)**************************
[COLOR=RED][B]000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)[/B][/COLOR]
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
[COLOR=RED][B]Rt64win7.sys                Fri May 22 10:52:30 2009 (4A16BC2E)[/B][/COLOR]
[COLOR=RED][B]jraid.sys                   Wed May 27 01:39:35 2009 (4A1CD217)[/B][/COLOR]
[COLOR=RED][B]RtsUStor.sys                Thu Jun  4 04:46:49 2009 (4A2789F9)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]LGBusEnum.sys               Tue Jul 14 18:34:45 2009 (4A5D0805)[/B][/COLOR]
AtiHdmi.sys                 Sun Aug 23 08:35:11 2009 (4A91377F)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
emupia2k.sys                Wed Jul  7 09:38:03 2010 (4C34833B)
ctsfm2k.sys                 Wed Jul  7 09:38:10 2010 (4C348342)
ctoss2k.sys                 Wed Jul  7 09:38:24 2010 (4C348350)
ha20x22k.sys                Wed Jul  7 09:41:25 2010 (4C348405)
ctaud2k.sys                 Wed Jul  7 09:42:14 2010 (4C348436)
ctprxy2k.sys                Wed Jul  7 09:42:17 2010 (4C348439)
CTHWIUT.SYS                 Wed Jul  7 09:44:19 2010 (4C3484B3)
atikmpag.sys                Tue Apr 19 21:22:32 2011 (4DAE3558)
atikmdag.sys                Tue Apr 19 21:53:29 2011 (4DAE3C99)
usbcir.sys                  Fri Jul 12 06:41:12 2013 (51DFDD48)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
uroogb.sys                  Tue Oct 14 09:48:08 2014 (543D2998)
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
[/font]
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
http://www.carrona.org/drivers/driver.php?id=ha20x22k.sys
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=usbcir.sys
DDDriver64Dcsa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
uroogb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
DellProf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Mario M

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Posted 06 July 2015 - 07:30 PM

First, thanks for all your help, much appreciated.

 

UEFI/BIOS is now version A16.

 

uroogb.sys, I looked but I do not see it in the mentioned folder :(   thats probably not good.

I ran Malwarebytes and it's clean, should I try another?

 

I will start working on the rest of the updates and report back as I go.

 

Thanks again.

 

Mario



#4 Mario M

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Posted 06 July 2015 - 08:00 PM

000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)

 

Rt64win7.sys                Fri May 22 10:52:30 2009 (4A16BC2E)

 

jraid.sys                   Wed May 27 01:39:35 2009 (4A1CD217)  Updated

 

RtsUStor.sys                Thu Jun  4 04:46:49 2009 (4A2789F9)  Updated

 

iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)

 

LGBusEnum.sys               Tue Jul 14 18:34:45 2009 (4A5D0805) Updated

 

PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)


Edited by Mario M, 06 July 2015 - 08:25 PM.


#5 usasma

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Posted 07 July 2015 - 04:44 AM

Try another antivirus scan - just in case MalwareBytes was compromised.

Then we wait for the next BSOD.  If you get one, zip up the contents of the C:\Windows\Minidump folder and upload it with your next post (if you have problems zipping it up, copy it to your Desktop and try it from there).

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Mario M

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Posted 08 July 2015 - 12:31 AM

000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)

 

Rt64win7.sys                Fri May 22 10:52:30 2009 (4A16BC2E) Updated

 

jraid.sys                   Wed May 27 01:39:35 2009 (4A1CD217)  Updated

 

RtsUStor.sys                Thu Jun  4 04:46:49 2009 (4A2789F9)  Updated

 

iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4) Updated

 

LGBusEnum.sys               Tue Jul 14 18:34:45 2009 (4A5D0805) Updated

 

PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)



#7 usasma

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Posted 08 July 2015 - 06:45 AM

You probably won't find updates for the other 2.

I'd suggest uninstalling the Cyberlink software - but it's difficult to find a download for the free version that comes with the system (so that's your choice)

As for the PxHlpa64.sys - just leave it alone for now, it isn't known to cause many BSOD's


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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