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Problems with internal bluetooth drivers


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#1 MrSmith25

MrSmith25

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Posted 05 July 2015 - 03:14 AM

Well, my bluetooth is not working, it shows me my devices like conected so it don't work, when bluetooth is activated, in ControlPanel>Vew devices and printers , in the name of my laptop shows a exclamatory symbol, when i right click in that an run the problem solver says that i have problems with "Virtual Bluetooth Support (Include Audio)" driver , and with "Bluetooth LWFLT Device" driver, so the problems solver can't fix it automatically. So, help me please, how can i fix it? my bluetooh is an "Qualcomm Atheros AR3012 Bluetooth 4.0 + HS" but in the official webpage of Qualcomm i can't find any driver :( , help me please. :)

Thanks in advance :D
 

i attached a capture :)

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#2 dc3

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Posted 05 July 2015 - 01:06 PM

Go to Search and type devmgmt.msc.

 

Devmagmt will appear below the search box, click on this to open the Device Manager.

 

When the Device Manager opens look for that same yellow triangle with the exclamation mark in it.

 

If you find the trouble icon it will probably be in the Network adapters and the adapter should be open.

 

Click on the Driver tab and uninstall it.

 

Restart the computer.  A new driver will be installed.


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