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Hi, need help with an Adobe update virus...


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#1 Fluffy the Pink

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Posted 04 July 2015 - 10:25 AM

Hi, all :-)
My boyfriends laptop borked completely yesterday, I got it to a Geek friend and one of the problems was a nasty Adobe update virus. He said he had to dig 'Adobe 17 a.n.e' out of the registry..? He spent most of the night distroying the thing which means I'm going to have to throw my self on your good mercy since the bf has been seeing the same messages on his desktop as well. He is not the best with computers so I'm going to have to deal with it tomorrow.
The problem is that I only have tomorrow to fix it in because we don't live in the same city and I can't stay over night. So could I please be cheeky and ask if some one would take me on for tomorrow from about 11am gmt for a full Win 7 pro system check and possible removal of one of the Adobe update trojans? Hopefully it will come up clean, but...
I know this is not how it's done but you understand my position. If this is ok, post instructions and I'll obay as soon as I get to his place in the morning.
Thank you in advance.

BC AdBot (Login to Remove)

 


#2 severac

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Posted 05 July 2015 - 02:30 AM

Hello,

 

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

§  Flush DNS

§  Report IE Proxy Settings

§  Reset IE Proxy Settings

§  Report FF Proxy Settings

§  Reset FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices

§  List Users, Partitions and Memory size.

§  List Minidump Files

§  List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

-------

Download Security Check from here or here and save it to your Desktop.

§  Double-click SecurityCheck.exe

§  Follow the onscreen instructions inside of the black box.

§  Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1: If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2: SecurityCheck may produce some false warning(s), so leave the results reading to me.

NOTE 3: If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! Message, restart computer and Security Check should run.

 

----

ESET Online Scanner

§  Click here to download the installer for ESET Online Scanner and save it to your Desktop.

§  Disable all your antivirus and antimalware software - see how to do that here.

§  Right click on esetsmartinstaller_enu.exe and select Run as Administrator.

§  Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.

§  Select Enable detection of potentially unwanted applications.

§  Click Advanced Settings, then place a checkmark in the following:

o    Remove found threats

o    Scan archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  Click Start to begin scanning.

§  ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.

§  When the scan is done, click List threats (only available if ESET Online Scanner found something).

§  Click Export, then save the file to your desktop.

§  Click Back, then Finish to exit ESET Online Scanner.

 

--------

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

 

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

 

---------

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

-----------

Please download Junkware Removal Tool to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 Fluffy the Pink

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Posted 05 July 2015 - 11:40 AM

Hi, thank you for being here. The computer was fine, it's all genuine adobe, he just hasn't defragged in a year or so.  <_<  All problems completely vanished after a lot of basic housekeeping... So panic over and bf chastised accordingly.

If it's ok I'd like to run a check of my computer over the next few days. I'll post all the logs tomorrow or tuesday.

Again Thanks, you guys are life savers.



#4 severac

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Posted 05 July 2015 - 11:49 AM

Great. No problem.  :thumbup2:


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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