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HDD disappears then BSOD


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#1 enjoyyy

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Posted 04 July 2015 - 09:16 AM

Hey guys,

Little background this computer has had every bleep up it could possibly have. Now im in my 5th clean install of windows and this new issue has arisen.

I use an ssd with my OS installed on it and a secondary mechanical HDD which is a 1tb WD Black to store my games.

Lately my mechanical hdd has been disappearing while in use at random times causing the screen to either lock up and freeze, go black and freeze or go black then slap me in the face with a BSOD.

It started with my graphics card driver failing and restoring itself so i uninstalled it then installed the newest driver. Immediately after this issue happened.

Now i have scanned both my mechanical and ssd with seagate tools and they have both checked out fine. I am unsure how to proceed. I may be able to use the computer for 1 minute before it happens or if im really lucky 1 hour.

I have done all the basic fixes you can find with a quick google search so i am in need of a bit deeper knowledge.

This is probably the millionth thing to go wrong with this pc in 2 years of owning it so i am getting quite frustrated now. I have contacted the hardware companies about possible warranty checks and am awaiting replies but i hope it is a last resort if i cant resolve this once and for all.

Cheers guys. I apologise if formatting is terrible i wrote this from my mobile. The pc is pretty much just a really really expensive paperweight at the moment.

Let me know if you want a hardware rundown to better assist.

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#2 usasma

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Posted 04 July 2015 - 09:35 AM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

How did you install the OS on the SSD?

Was the mechanical HDD installed when you installed it?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 enjoyyy

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Posted 04 July 2015 - 11:23 PM

My apologies attached are the 2 files needed.

 

The OS was installed onto the SSD with no connections to the mechanical HDD to the mobo. The installation was from a genuine CD physical copy of windows 7 home, 64bit.

Attached Files



#4 usasma

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Posted 05 July 2015 - 02:18 PM

What Asus software do you have installed on your system?  Some of it can cause BSOD's

 

Only 220 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Lot's of Windows Updates errors in the WER section of MSINFO32, post back here if you have problems updating.

 

BIOS/UEFI (version F4) dates from 2013.  Check with the motherboard manufacturer to see if there is an update available for this.  If there is, and it can be installed through Windows - please install it.  If it can only be installed by booting from a disk, then please hold off for now.  Updating the BIOS from a disk can, with one mistake, physically damage your motherboard.  Only do this if you are very confident of your ability to do it without any problems (this includes power outages/brownouts and little kids/animals jumping around in the room that you're working in).

 

From a quick look at the memory dumps, we're looking at either a hardware I/O error, a video problem - or both.

For starters, please run these free diagnostics:  http://www.carrona.org/hwdiag.html

Be sure to run the hard drive test(s) and the video tests.

 

Also, as the video errors were STOP 0x116 errors, please have a look at the troubleshooting procedures here:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Please uninstall the Apple Charger program as it is known to cause BSOD's on some Windows systems.  It's driver is AppleCharger.sys

 

If the hardware diagnostics don't find anything wrong (or the STOP 0x116 link), then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Jul  4 06:40:40.148 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070415-7035-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:56.022[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa800a297310, fffffa800a2975f0, fffff80002b89e20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a297310, Terminating object
Arg3: fffffa800a2975f0, Process image file name
Arg4: fffff80002b89e20, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 09:57:19.239 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062615-7222-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:01:59.410[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa800a9c7060, fffffa800a9c7340, fffff80003bc8e20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a9c7060, Terminating object
Arg3: fffffa800a9c7340, Process image file name
Arg4: fffff80003bc8e20, Explanatory message (ascii)
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 09:54:18.786 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062615-7722-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:40:54.941[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa800a9c7b10, fffffa800a9c7df0, fffff80003b79e20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a9c7b10, Terminating object
Arg3: fffffa800a9c7df0, Process image file name
Arg4: fffff80003b79e20, Explanatory message (ascii)
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 07:02:00.426 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062615-7815-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:59.582[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+b970 )[/B]
BugCheck [B]116, {fffffa8007919010, fffff88004cb0970, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa8007919010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004cb0970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 07:00:16.893 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062615-7066-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:31:07.048[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa800a26bb10, fffffa800a26bdf0, fffff80003b8be20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a26bb10, Terminating object
Arg3: fffffa800a26bdf0, Process image file name
Arg4: fffff80003b8be20, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 06:28:41.062 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062615-7737-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 5:59:16.843[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+b970 )[/B]
BugCheck [B]116, {fffffa800c777010, fffff88004c2d970, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800c777010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004c2d970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  F4
  BIOS Release Date             05/16/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87-D3HP
  Baseboard Product             Z87-D3HP-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sat Jul  4 06:40:40.148 2015 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
iusb3hub.sys                Fri Dec 21 09:40:46 2012 (50D474EE)
iusb3xhc.sys                Fri Dec 21 09:40:49 2012 (50D474F1)
iusb3hcs.sys                Fri Dec 21 09:42:25 2012 (50D47551)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
rzendpt.sys                 Tue Dec 30 04:32:47 2014 (54A2713F)
rzudd.sys                   Tue Dec 30 04:32:50 2014 (54A27142)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 26 09:57:19.239 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
iaStorF.sys                 Mon Jan 14 13:00:29 2013 (50F447BD)
[COLOR=RED][B]AppleCharger.sys            Mon Feb 18 23:17:09 2013 (5122FCC5)[/B][/COLOR]
RTKVHD64.sys                Tue Feb 26 07:38:48 2013 (512CACD8)
e1d62x64.sys                Tue Feb 26 19:23:37 2013 (512D5209)
igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
rzpmgrk.sys                 Thu Apr 17 15:36:12 2014 (53502D2C)
rzpnk.sys                   Fri Oct 17 15:38:10 2014 (54417022)
AtihdW76.sys                Sat Dec 20 22:37:41 2014 (54964085)
VBoxAswDrv.sys              Tue Mar 24 13:47:15 2015 (5511A323)
aswMonFlt.sys               Tue Apr 21 09:00:52 2015 (55364A04)
aswRvrt.sys                 Tue Apr 21 09:00:59 2015 (55364A0B)
aswHwid.sys                 Tue Apr 21 09:01:20 2015 (55364A20)
aswRdr2.sys                 Tue Apr 21 09:01:31 2015 (55364A2B)
aswSnx.sys                  Tue Apr 21 09:01:36 2015 (55364A30)
aswVmm.sys                  Tue Apr 21 09:15:40 2015 (55364D7C)
aswSP.sys                   Tue Apr 21 09:16:09 2015 (55364D99)
aswStm.sys                  Tue Apr 21 09:18:49 2015 (55364E39)
atikmpag.sys                Tue May 26 18:03:57 2015 (5564EDCD)
atikmdag.sys                Tue May 26 18:25:26 2015 (5564F2D6)
[/font]
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 enjoyyy

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Posted 06 July 2015 - 03:52 AM

My current system is.

 

Gigabyte GA-Z87-D3HP

Western Digital Black 1TB

Corsair Vengeance 2x4GB DDR3 1600

Intel I5 4670k

Asus Radeon R9 270X DirectCU II TOP 2GB

Windows 7 Home Premium 64bit

Corsair CX-600 Modular 80+ Bronze

Corsair Graphite 230T Case

Kingston HyperX 3K SSD SATA 3 2.5" (120GB)

 

The only Asus software im aware of being installed is the GPU Tweak which controls the OC and monitors the GPU.

 

In regards to the updates, no more are showing as can be installed? There are only optional updates and some of them fail to install repeatedly.

 

I will try further fixes in your post and post a seperate post because i am unsure of when my PC may stop working.

 

Thanbk you!



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,073 posts
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  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:07:26 AM

Posted 06 July 2015 - 04:55 PM

Remove any overclock while we're troubleshooting.

You can resume the overclock once we get the system stable.

 

The hardware tests are the most important thing at this point.

Then comes the different fixes that I've suggested.

 

As for the updates, if some are failing, there's no telling what subsequent updates aren't being seen.
Start by trying this:

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 enjoyyy

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Posted 07 July 2015 - 01:05 AM

No worries ill try and get onto it as soon as possible. I also did a clean install of windows 7 about 2 weeks ago aswell.

At the moment im working a lot so it may take me a while to get on to doing these tests but just know ill get to it eventually!

Cheers.

#8 usasma

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Posted 07 July 2015 - 06:14 AM

Not a problem.  The system will send me an email when you reply again.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 enjoyyy

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Posted 09 July 2015 - 06:35 AM

Quick update, I have run the RAM bootable mem test and all came up good. I was unable to get my hard drives to detect in the other test however and i did all the trouble shooting and made sure it was all correct and still they didnt show. I did however download a seatools test to boot from desktop and it came up with both SSD and HDD being fine if that counts for anything. I ran the video test (the VMT one). The video card came up as being fine as well.

 

I will update as i get time to try more diagnostic steps.

 

Cheers,

 

EDIT***

 

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

 

 

I went through the reset windows update components and followed the steps. Now i did get a few errors when reactivating .dlls. I'll write a list.

 

regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe msxml.dll
regsvr32.exe actxprxy.dll
regsvr32.exe gpkcsp.dll
regsvr32.exe sccbase.dll
regsvr32.exe slbcsp.dll
regsvr32.exe initpki.dll
regsvr32.exe wuaueng1.dll
regsvr32.exe wucltui.dll
regsvr32.exe wuweb.dll
regsvr32.exe qmgr.dll
regsvr32.exe muweb.dll
 

Those were unable to reactivate. I will link the error message i got in attachments. The file is called error 1. I will also link an image to my CMD box after reactiviating windows updates. Called CMD 3.

 

Since then however i have not noticed and updates available to install unfortunately.

 

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Ran the SCFIX and it produced this log:

 

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-09 22:39:05.426
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-09 22:41:40.161
----------------------EOF-----------------------

 

 

 

Also here is my CBS file uploaded to One Drive being that its too big.

 

https://onedrive.live.com/redir?resid=418E00BB426920E9!626&authkey=!ADjeztTdh1KimfQ&ithint=file%2czip

Attached Files


Edited by enjoyyy, 09 July 2015 - 08:28 AM.


#10 usasma

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Posted 10 July 2015 - 04:32 AM

The Seatools program from the desktop is fine.

 

Finish the diagnostics, especially the other video tests.

 

When you have time, let's take a look at this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 enjoyyy

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Posted 10 July 2015 - 06:46 AM

The Seatools program from the desktop is fine.

 

Finish the diagnostics, especially the other video tests.

 

When you have time, let's take a look at this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 

I'm using hwmonitor at the moment im up to running prime95 ill also link the "results.txt" file.

 

During my Furmark test the screen did go black for about 5 seconds on 3 seperate occasions.

 

I have also attached the Admin file.

 

Thank you,

Attached Files



#12 usasma

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Posted 11 July 2015 - 04:28 AM

HWMonitor and Prime95 appear to have passed.

The black screen during Furmark may relate to the STOP 0x116 video error in the Admin log file.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
 

Still spitting occasional disk errors also.  Since it passed the Seagate tests, we'll have to wonder about other things (like the storage controller on the motherboard.

To address that, please download the latest Intel RST (Rapid Storage Technology) driver from the Gigabyte website and install it.

 

Also, as long as you're at the Gigabtye website, please install the Intel Management Engine update.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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