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need to remove idp.program.d1b0a5c0 from my computer.


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6 replies to this topic

#1 payung8990

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Posted 04 July 2015 - 07:07 AM

Helo there,

 

I have been experiencing this frequent detection of the mentioned program by avg antivirus on my laptop. Could anyone advise on the methods to detect and secure my laptop from these infections? Any help would be appreciated. thanks and have a nice day. I attached the photo of the detection. im using windows 7 btw.

 

 

Regards,


Edited by payung8990, 05 July 2015 - 05:42 AM.


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#2 nasdaq

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Posted 07 July 2015 - 07:55 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running?
Wait for further instructions.

#3 payung8990

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Posted 10 July 2015 - 07:55 AM

hello there Nasdaq,

 

Thank you for your great help. Here are the logs that you have asked for. i attached the log files below.

 

 
 
 
 
 
 
 
 
 

Attached Files



#4 nasdaq

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Posted 10 July 2015 - 09:35 AM

I suggest you remove this Toolbar using the Add/Remove Programs applet.
IObit Apps Toolbar v9.9 (HKLM-x32\...\{6006D54D-D06A-4D6D-9218-90455E678421}) (Version: 9.9 - Spigot, Inc.) <==== ATTENTION

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
SearchScopes: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> DefaultScope {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} URL = http://www.searchgol.com/?q={searchTerms}&babsrc=SP_ss_Btisdt7&mntrId=26E92016D8D3960B&affID=123621&tsp=5026
SearchScopes: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} URL = http://www.searchgol.com/?q={searchTerms}&babsrc=SP_ss_Btisdt7&mntrId=26E92016D8D3960B&affID=123621&tsp=5026
BHO: No Name -> {AA58ED58-01DD-4d91-8333-CF10577473F7} ->  No File
BHO-x32: No Name -> {AA58ED58-01DD-4d91-8333-CF10577473F7} ->  No File
BHO-x32: No Name -> {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} ->  No File
Toolbar: HKLM - No Name - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
Toolbar: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> No Name - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} -  No File
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\ascsurfingprotection@iobit.com [not found]
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\hd_streamer@iMedia [not found]
FF Extension: No Name - C:\Program Files (x86)\IObit Apps Toolbar\FF [not found]
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\adremoveext@adremoveext.net [not found]
S3 clwvd6; system32\DRIVERS\clwvd6.sys [X]
S3 GGSAFERDriver; \??\D:\Games\Garena Plus\Room\safedrv.sys [X]
S1 mmi2m2j2yxmxbgn; system32\drivers\mmi2m2j2yxmxbgn.sys [X]

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

How is the computer running now?

#5 payung8990

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Posted 11 July 2015 - 05:49 AM

Hello Nasdaq,

 

here is the log that you have requested. Thank you so much for your kind help. =)

 

Fix result of Farbar Recovery Scan Tool (x64) Version:11-07-2015
Ran by Lenovo at 2015-07-11 13:28:58 Run:1
Running from C:\Users\Lenovo\Desktop\FRST64
Loaded Profiles: Lenovo & UpdatusUser (Available Profiles: Lenovo & UpdatusUser)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
start
 
EmptyTemp:
CloseProcesses:
 
HKLM-x32\...\Run: [] => [X]
SearchScopes: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> DefaultScope {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} URL = http://www.searchgol.com/?q={searchTerms}&babsrc=SP_ss_Btisdt7&mntrId=26E92016D8D3960B&affID=123621&tsp=5026
SearchScopes: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} URL = http://www.searchgol.com/?q={searchTerms}&babsrc=SP_ss_Btisdt7&mntrId=26E92016D8D3960B&affID=123621&tsp=5026
BHO: No Name -> {AA58ED58-01DD-4d91-8333-CF10577473F7} ->  No File
BHO-x32: No Name -> {AA58ED58-01DD-4d91-8333-CF10577473F7} ->  No File
BHO-x32: No Name -> {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} ->  No File
Toolbar: HKLM - No Name - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
Toolbar: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-875340485-2573873988-3821808962-1000 -> No Name - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} -  No File
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\ascsurfingprotection@iobit.com [not found]
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\hd_streamer@iMedia [not found]
FF Extension: No Name - C:\Program Files (x86)\IObit Apps Toolbar\FF [not found]
FF Extension: No Name - C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\adremoveext@adremoveext.net [not found]
S3 clwvd6; system32\DRIVERS\clwvd6.sys [X]
S3 GGSAFERDriver; \??\D:\Games\Garena Plus\Room\safedrv.sys [X]
S1 mmi2m2j2yxmxbgn; system32\drivers\mmi2m2j2yxmxbgn.sys [X]
 
End
*****************
 
Processes closed successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
HKU\S-1-5-21-875340485-2573873988-3821808962-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
"HKU\S-1-5-21-875340485-2573873988-3821808962-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}" => key removed successfully
HKCR\CLSID\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} => key not found. 
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AA58ED58-01DD-4d91-8333-CF10577473F7}" => key removed successfully
HKCR\CLSID\{AA58ED58-01DD-4d91-8333-CF10577473F7} => key not found. 
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AA58ED58-01DD-4d91-8333-CF10577473F7}" => key removed successfully
HKCR\Wow6432Node\CLSID\{AA58ED58-01DD-4d91-8333-CF10577473F7} => key not found. 
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}" => key removed successfully
HKCR\Wow6432Node\CLSID\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} => key not found. 
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{2318C2B1-4965-11d4-9B18-009027A5CD4F} => value removed successfully
HKCR\CLSID\{2318C2B1-4965-11d4-9B18-009027A5CD4F} => key not found. 
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{759D9886-0C6F-4498-BAB6-4A5F47C6C72F} => value removed successfully
HKCR\CLSID\{759D9886-0C6F-4498-BAB6-4A5F47C6C72F} => key not found. 
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} => value removed successfully
HKCR\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} => key not found. 
HKU\S-1-5-21-875340485-2573873988-3821808962-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => value removed successfully
HKCR\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => key not found. 
HKU\S-1-5-21-875340485-2573873988-3821808962-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{759D9886-0C6F-4498-BAB6-4A5F47C6C72F} => value removed successfully
HKCR\CLSID\{759D9886-0C6F-4498-BAB6-4A5F47C6C72F} => key not found. 
C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\ascsurfingprotection@iobit.com not found.
C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\hd_streamer@iMedia not found.
C:\Program Files (x86)\IObit Apps Toolbar\FF not found.
C:\Users\Lenovo\AppData\Roaming\Mozilla\Firefox\Profiles\4rbowwky.default\extensions\adremoveext@adremoveext.net not found.
clwvd6 => Service removed successfully
GGSAFERDriver => Service removed successfully
mmi2m2j2yxmxbgn => Service removed successfully
EmptyTemp: => 69.1 MB temporary data Removed.
 
 
The system needed a reboot.. 
 
==== End of Fixlog 13:29:11 ====


#6 nasdaq

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Posted 11 July 2015 - 08:30 AM


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#7 nasdaq

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Posted 17 July 2015 - 07:23 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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