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Windows 8.1 failing to start


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#1 redhunter

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Posted 04 July 2015 - 06:45 AM

Hello,

 

5 hours ago my PC (Lenovo Y50, Windows 8.1) asked me for a restart (I guess for windows update or something), and i did.

Now the computer isn't turning on.

Also, Can't access safe mode

 

Tried:

- Startup repair that didn't do anything

- system restore that says it was completed successfully but it's still doesn't work (In system restore I had only 1 restore point)

- I can see my files through Kaspersky Rescue Disk so I guess the hardware is OK.

 

What can I do? please help



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#2 usasma

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Posted 04 July 2015 - 07:01 AM

There's not a whole bunch of options if the system won't boot to windows.

First off, if you can see the file - back them up to external media (a USB drive of some sort is usually the easiest way).

Then try (in this order):

- Startup repair

- System Restore

- DISM/SFC.EXE (I can't recall if these will run from the Command Prompt)

- Refresh

- Reset (wipes everything out!)


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#3 redhunter

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Posted 04 July 2015 - 08:29 AM

is there any way that refresh will fix it? isn't it just uninstalling all your programs?



#4 usasma

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Posted 04 July 2015 - 09:01 AM

No, Refresh is essentially a repair install of Windows (see this link for more info:  http://blogs.msdn.com/b/b8/archive/2012/01/04/refresh-and-reset-your-pc.aspx )

It only removes some programs - not all of them.

In most cases it can tell you what programs will be removed before you run it.

 

It will leave your data/documents/pictures/music/movies/etc in place (see the article for details about this also).


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#5 redhunter

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Posted 04 July 2015 - 12:25 PM

So there's a chance it will fix the problem?

#6 usasma

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Posted 04 July 2015 - 12:31 PM

Yes.  I've seen it work a couple of times on systems that wouldn't start.

No guarantee's tho' - just wishing you good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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