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window 7 view and track download multiple pop ups.


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#1 rjayboy

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Posted 04 July 2015 - 12:38 AM

Helo everyone.im rjayboy.i have a problem on my pc windows 7..this happend when i downloaded java software.when download done and time to run and save it the problem starts..the view and track download windows always pops up.and when i run and save it only repeats to open new windows.like iexplore.exe..and everything that was in my desktop some icons of my shortcut change to an icon of an explorer..when i open up any of my shortcut it only display a window like view and track download.and when i click run or save it only repeats itself to open up another window of view and track download.i try to run mse a full scan it appears that mse is outdated.i try to update it however i always lost i conection eventhough i have a connection.i try to update it from other account the update was successful and i try to run a full scan on the account that i believed that infected however it wont detects any virus or malwares..this problem gives me headaches...anybody can help me solve this problem?thanx a lot in advance.

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#2 dc3

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Posted 04 July 2015 - 10:38 AM

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 

Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.
 
================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 04 July 2015 - 10:39 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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