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AVG 2015 fell over


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#1 angry@computers

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Posted 03 July 2015 - 01:31 PM

I tried turning off AVG Watchdog, and now my AVG has completely fell over. I can't stop it running to use 'system restore', in the same instance it doesn't seem to be running, as it keeps telling me that it is turned off. I have tried uninstalling it, but it keeps telling me that it can't.  Any help would be appreciated.

Edited by Queen-Evie, 03 July 2015 - 01:35 PM.
moved from All Other Applications to the appropriate forum


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#2 Aura

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Posted 03 July 2015 - 01:33 PM

Hi angry@computers :)

If you cannot uninstall AVG via the Control Panel, I suggest you to use their uninstall tool to clean the installation and it's remnants. Download the version matching your AVG installation.

AVG 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
AVG 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

And follow the steps under "C) In case the uninstallation fails, please use the AVG Remover tool".

https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US

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#3 quietman7

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Posted 03 July 2015 - 05:08 PM

I tried turning off AVG Watchdog, and now my AVG has completely fell over...

What exactly do you mean by fell over?

Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up and create files/folders/registry entries in various locations. It is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Programs and Features (Add/Remove Programs) in Control Panel or to result in various errors due to the presence of related services and processes running in the background.

Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes in Task Manager) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.
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#4 fawzy

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Posted 06 July 2015 - 10:49 AM

Try uninstalling the program using this program your uninstaller
You will find that there is an improvement in problem


#5 quietman7

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Posted 06 July 2015 - 11:46 AM

Per AVG, the correct way to remove AVG is by using Programs and Features (Add/Remove Programs) in Control Panel, then to reboot when done, and then run the AVG Remover tool if needed as noted above.
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