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Windows Failed to Start, System Repair Can't Discover Problem


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#1 an1lp

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Posted 03 July 2015 - 06:24 AM

Hi All,

 

Really hope you can help, I have an ACER PC and its stopped booting up.

 

I can get into the system recovery option but not really sure what to do after that.

 

The StartUp repair log gives me the following:

 

Problem signature:
  Problem Event Name: StartupRepairOffline
  Problem Signature 01: 6.1.7600.16385
  Problem Signature 02: 6.1.7600.16385
  Problem Signature 03: unknown
  Problem Signature 04: 21199828
  Problem Signature 05: AutoFailover
  Problem Signature 06: 12
  Problem Signature 07: BadDriver
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
 
What happened:
 
I use my computer regularly, and came back from holiday to find the PC would not start up. I have not run any diagnostics from the command prompt as I am a novice in this space. I have a lot of data on the PC that I would really like to get the machine working again but am at a loss as how to proceed.
 
If I reboot I get the Starting Windows screen, but cannot get to the logon prompt. If I re-boot I get the Start Up in recovery mode Option or start normally which hangs at Windows icon.
 
Hope this is enough detail. I posted here as my problem seems very similar to the below link:
 
 
I have run FRST and the log is attached.
 
Any advice would be really welcome.
 
Thanks

Attached Files

  • Attached File  FRST.txt   22.43KB   1 downloads


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#2 usasma

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Posted 04 July 2015 - 06:20 AM

Can you start in Safe Mode?  To do this, start tapping the F8 key just as the Acer splash screen goes away.

Select Safe Mode and press Enter

 

If that works, then try Safe Mode with Networking

Let us know and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 an1lp

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Posted 05 July 2015 - 01:57 AM

Hi,

 

Firstly, thanks for taking the time to have a look.

 

I can get to the Advanced Boot Options menu, however the computer will not start in Safe Mode.

It hangs at a point and then proceeds to attempt to re-boot.

 

I can load in Repair Mode, and get to the System Recovery Options menu box.

 

I did not try the Safe Mode with Networking.



#4 usasma

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Posted 05 July 2015 - 02:29 PM

How about a Refresh?  It'll remove some apps/programs, but it should leave a list what was removed.

 

Beyond that you're looking at a Reset - which will wipe everything out.

I'd run hardware diagnostics before doing that - but that'll require a bit of fiddling in the UEFI (to turn off SecureBoot and to enable CSM/legacy booting)

Here's a link to the bootable hardware diags:  http://www.carrona.org/initdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 an1lp

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Posted 06 July 2015 - 08:32 AM

Hi,

 

I'm not sure what the difference is between refresh and reset?

 

Would I lose any 'data' with a refresh? And what would be the process to perform this step?

 

Secondly, I do have a multi partitioned hard drive, so what impact if any does this have on the decision? If I do a reset, would I lose the data portion of the partitioned drive? 

 

I have also tried to run a malware utility (Hitman Pro) from the USB drive, but since the internet connections was not working, it will not run.

 

So I guess based on your response I cannot use FRST or something similar? I would really have liked to get the computer working without a re-install but will have to defer to your better judgement.

 

Thanks



#6 usasma

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Posted 06 July 2015 - 05:13 PM

Basically, a Refresh will retain all of your data, but may remove some programs.

If it does remove programs, it should leave a list in a folder on the Desktop

 

A Reset will wipe everything out.

If using an OEM recovery (rather than the Windows Reset), the system may wipe out additional partitions.

But the Windows version of reset won't wipe out additional partitions:  http://superuser.com/questions/813980/does-resetting-windows-8-remove-other-partitions

 

I am not a malware removal specialist.  If you think that you're infected, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

There's 3 things that could be wrong (I'm looking at this from my experience with BSOD's):

- 3rd party software problems

- hardware problems

- Windows problems

 

To fix most 3rd party software problems you'll have to get into Windows

 

To fix most hardware problems, you'll have to run the diagnostics.

If there's still other hardware problems, you'll have to use these instructions:  http://www.carrona.org/strpdown.html (this doesn't work well with a laptop)

 

There's limited ways to fix these problems in Windows.

The usual order is:

- Startup Repair

- DISM/SFC.EXE (you have to get into Windows to do this - I have never tried to run it from the command prompt in Startup Repair)

- System Restore

- Refresh

- Reset
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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