Greetings. My first post is in hopes that it can halt a pending 3hr road trip to diagnose my father's laptop problem.
He's stuck on XP as "the last operating system I'll ever need, damnit!", and at 89 I don't doubt him.
His laptop is a core duo style Dell of unknown description and I can only assume at this point that it's sp2.
For the past couple weeks he's been dealing with the loss of his normal desktop, which is a full screen high res shot of one WWII vintage aircraft or another as wall paper. That desktop image is liberally populated with program icons and short cuts to various web sites and what not. It's... messy.
Wednesday he calls me and indicates that he lost his "homepage" image (actually his wallpaper) and it's been replaced by what you see in the attached image. Apparently, at that time, he was unable to move any icons into the left side "blue area" with the repeating Flash logo and the small tiled graphics.
Last night he reports that the Flash logod are now gone, as are the small tiled images, but the white field is still bugging him. He can place icons anywhere again. Aparently he still has control of things... browser, email, etc. ... it's just that the icons are really messed up and his base image is gone.
On the phone I walked him through an attempt to set his desktop display to "none" hoping to clear some randomly created wallpaper image that somehow got saved. No luck.
Given it's the Holidays and I've got nothing else cooking, I'm going to visit. I'm going to take with me an old version of KNOPPIX 5.1.1 which is live bootable and it might give me some insight as to wheather or not it's an OS thing or video hardware related... that's all I got.
I leave at 8am cst and will check back periodically in hopes that someone smarter than me can provide assistance.
Many thanks in advance.
Edited by DPaulku, 03 July 2015 - 03:40 AM.