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Urgent help needed


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#1 Rep

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Posted 30 November 2004 - 02:55 PM

My Laptop seems to go into Safe Mode, crashes whatever Safe Mode option I chose, then restarts. I can't even get into my Desktop. Also internal CD-Drive isn't working.

What can I do?

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#2 JEservices

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Posted 30 November 2004 - 03:15 PM

Have you tried a floppy boot disk?
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#3 Rep

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Posted 30 November 2004 - 03:18 PM

Have you tried a floppy boot disk?

Hmm. I don't know if I have one, can I download files from the net and put them on floppy so I can use on the Laptop?

#4 rexifelis

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Posted 30 November 2004 - 03:18 PM

a few questions...

how old is your laptop?
what version of windows?
and what level is it patched to? (ex... vanilla, sp1, sp2)
what antivirus package are you using?
(i have seen where someone installed 2 antivirus packages
and they fought each other to do the same job... result:
non-bootable machine.)
have you recently travelled with the laptop?
exposed it to high-humiditiy environments?

lots of things can go wrong with a laptop...

--rex
"Any technology, no matter how primitive, is magic to those who don't understand it."
--Florence Ambrose
Freefall (gooood webcomic)
reference to the specific strip that my quote came from.

#5 Rep

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Posted 30 November 2004 - 03:24 PM

a few questions...

how old is your laptop?

what version of windows?

and what level is it patched to? (ex... vanilla, sp1, sp2)

what antivirus package are you using?
(i have seen where someone installed 2 antivirus packages
and they fought each other to do the same job... result:
non-bootable machine.)

have you recently travelled with the laptop?

exposed it to high-humiditiy environments?


lots of things can go wrong with a laptop...

--rex

how old is your laptop?
About 3/4 years old
what version of windows?
XP
and what level is it patched to? (ex... vanilla, sp1, sp2)
I'm not sure what those are.
what antivirus package are you using?
(i have seen where someone installed 2 antivirus packages
and they fought each other to do the same job... result:
non-bootable machine.)
None at the moment
have you recently travelled with the laptop?
I took it to the computer store to install XP about 2 years ago.
exposed it to high-humiditiy environments?
It's near a radiator.

#6 JEservices

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Posted 30 November 2004 - 03:30 PM

Awesome questions rexifelis!!

Rep, yes you can d/l files from the internet from one computer, and use it in another in the case of a bootdisk.

One moment while I find the link to one.
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#7 rexifelis

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Posted 30 November 2004 - 03:33 PM

have you removed all batteries, power supplies and all cables...
and let the machine sit there for about 5 minutes?

or some models have a reset button somewhere on it... you
would have to look at your manuals.

as for the reason for both... sometimes the CMOS
(the bit of memory where the machine stores current date/time
and harddrive/cdrom drive configurations) gets messed
up and you need to reset it.

if this does not fix it...

you could try removing the cd-rom drive and see if that
will get the machine to boot ok...
(that is if it is a removable drive...)

--rex
"Any technology, no matter how primitive, is magic to those who don't understand it."
--Florence Ambrose
Freefall (gooood webcomic)
reference to the specific strip that my quote came from.

#8 Rep

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Posted 30 November 2004 - 03:33 PM

Awesome questions rexifelis!!

Rep, yes you can d/l files from the internet from one computer, and use it in another in the case of a bootdisk.

One moment while I find the link to one.

Thanks. Do you know where I can find internal CD-Drives for laptops? I can't find them anywhere. I've been to loads of computer stores but they don't have any.

#9 Rep

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Posted 30 November 2004 - 03:37 PM

have you removed all batteries, power supplies and all cables...
and let the machine sit there for about 5 minutes?

or some models have a reset button somewhere on it... you
would have to look at your manuals.

as for the reason for both... sometimes the CMOS
(the bit of memory where the machine stores current date/time
and harddrive/cdrom drive configurations) gets messed
up and you need to reset it.

if this does not fix it...

you could try removing the cd-rom drive and see if that
will get the machine to boot ok...
(that is if it is a removable drive...)

--rex


Yeah..I've removed the power supply and all cables and haven't turned the laptop on in 4 days.

I can't seem to remove the CD-Drive at all, I unscewed everything but it wouldn't let me unscrew the CD Drive.

Edited by Rep, 30 November 2004 - 03:37 PM.


#10 JEservices

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Posted 30 November 2004 - 03:40 PM

Here is the M$ link for bootdisks-> Microsoft bootdisk for XP It says that you need 6 floppies for it.

As far as an internal CD drive for laptops, you would probably be better off getting an external one. For the price, they would be less then the laptop one, and it is likely easier to find. Nearly all laptops can boot to it anyway.

To save you $$$, you may want to try rexifelis's suggestions first.
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#11 Rep

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Posted 30 November 2004 - 03:48 PM

Here is the M$ link for bootdisks-> Microsoft bootdisk for XP It says that you need 6 floppies for it.

As far as an internal CD drive for laptops, you would probably be better off getting an external one. For the price, they would be less then the laptop one, and it is likely easier to find. Nearly all laptops can boot to it anyway.

To save you $$$, you may want to try rexifelis's suggestions first.


It says

The Setup process starts. Insert the other floppy disks as you are prompted to do so. You must use the Windows XP CD-ROM to finish the Setup process.


I need my CD Drive to work now. :thumbsup:

#12 rexifelis

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Posted 30 November 2004 - 04:03 PM

Here is the M$ link for bootdisks-> Microsoft bootdisk for XP  It says that you need 6 floppies for it.

As far as an internal CD drive for laptops, you would probably be better off getting an external one.  For the price, they would be less then the laptop one, and it is likely easier to find.  Nearly all laptops can boot to it anyway.

To save you $$$, you may want to try rexifelis's suggestions first.


It says

The Setup process starts. Insert the other floppy disks as you are prompted to do so. You must use the Windows XP CD-ROM to finish the Setup process.


I need my CD Drive to work now. :thumbsup:

what is the manufacturer of the laptop?
and the model of the laptop?
i might be able to help you with removal of the drive...
or if it is not a specific brand... could you post
a pic or two of the drive/laptop here?


hate to say it like this but sometimes hardware just dies...
you might have no choice but to go with the external
cd-rom drive mentioned above...

--rex
"Any technology, no matter how primitive, is magic to those who don't understand it."
--Florence Ambrose
Freefall (gooood webcomic)
reference to the specific strip that my quote came from.

#13 JEservices

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Posted 30 November 2004 - 04:21 PM

MORE INFORMATION
There are six Windows XP Setup boot floppy disks. You must have the files and the drivers that these disks contain to access the CD-ROM drive and to start the Setup process.
Create the Setup disks
When you download the Setup disks, the download contains only one large program file. When you run the downloaded file, it extracts the files. You receive the following prompt:
This program creates the Setup boot disks for Microsoft Windows XP. To create these disks, you need to provide 6 blank, formatted, high-density disks.

Please specify the floppy drive to copy the images to:
Type the drive letter for the floppy disk drive (this is typically drive A). After you type the floppy disk drive letter, you receive the following prompt:
Insert one of these disks into drive drive letter:. This disk will become the Windows XP Setup Boot Disk.

Press any key when you are ready.
When you press a key, the downloaded file starts to extract and copy the files. Continue to insert the blank disks as you are prompted to do so until all six disks are created. If the process is interrupted, you must run the downloaded program file again to create all six disks.

Make sure to label each disk appropriately with the number that is specified by the program. You must use the disks in the correct order during the Setup process.
Use the Setup disks
After you create all six disks, insert the first disk in the floppy disk drive, and then restart the computer. The computer must be configured to boot from the floppy disk drive. You may have to modify the BIOS settings on your computer to do this.

The Setup process starts. Insert the other floppy disks as you are prompted to do so. You must use the Windows XP CD-ROM to finish the Setup process.



It would seem to me, that these floppy disks contain the information to revert your CD drive back, allowing it to work again. It would only work, if you have your XP CDs though.

When your computer does not load in Safe Mode, you could have many problems. The CD drive not working could be related to many things that are not loading properly.


Does the computer you are currently using have XP on it? If so, you can make a bootdisk with it, and turn the laptop on with it in, without having to d/l any information from M$. Click START -> help and enter boot disk for the search, and it will walk you through it.

Im sorry for having to go through all the M$ site for it. Sometimes the easiest solutions are one that is not online :thumbsup:
We are all curious like a cat. We wonder, we ask, we learn.
Please post back when a suggestion works, so that others may learn.

#14 Rep

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Posted 30 November 2004 - 04:29 PM

what is the manufacturer of the laptop?
and the model of the laptop?
i might be able to help you with removal of the drive...
or if it is not a specific brand... could you post
a pic or two of the drive/laptop here?


hate to say it like this but sometimes hardware just dies...
you might have no choice but to go with the external
cd-rom drive mentioned above...

--rex


Manufacturer is Natcomp
Model 7521

I bought a CD-RW Drive once, but it wouldn't even work on the laptop. No idea why.

#15 Rep

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Posted 30 November 2004 - 04:32 PM


Does the computer you are currently using have XP on it?  If so, you can make a bootdisk with it, and turn the laptop on with it in, without having to d/l any information from M$.  Click START -> help and enter boot disk for the search, and it will walk you through it.

Yep, computer I'm currently on has XP. I'll try that.




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