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Background Intelligent Transfer Service cannot start


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#1 Biscuity

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Posted 01 July 2015 - 01:46 AM

Greetings! I hope that someone can help me with this, I've lost a lot of hair over the past few days!

 

Windows 7 Home Premium SP1 32bit

 

Fixing a laptop for a friend. A Samsung R530 had a failing 500gb hard drive. We bought a new WD 1tb hard drive, then used Spinrite on option 2, to get the old drive in a useable state. Then fitted both drives into my pc & used Acronis True Image 2015 to clone the drives. The old drive popped up a message several times during the clone about impending failure. Installing the new drive into the laptop, it failed to boot. However I was then able to run the Samsung recovery utility from the BIOS start screen & refreshed the Windows installation. Afterwards the drive booted ok. Windows Update failed to work & I spent a day or so fixing that. (Updating the Intel drivers fixed it.) Now I find that the BITS service won't run. I have spent a day so far trying all sorts of fixes with no luck, so am asking for help.

 

Virus scan run using Malwarebytes which found nothing.

 

All dependencies are running & the BITS service properties page appears to be correct.

 

Error on manually starting BITS service:

Windows could not start the Background Intelligent Transfer Service on Local Computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service-vendor and refer to service-specific error code -2147024894.

 

Event log id 16392

The BITS service failed to start.  Error 0x80070002.

Event log id 7024

The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024894.

 

No other errors in the event log apart from the two BITS entries which repeat.

 

Can anyone help please?


Edited by Biscuity, 01 July 2015 - 01:47 AM.


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#2 Condobloke

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Posted 01 July 2015 - 03:18 AM

Establish a Restore Point before proceeding

 

Also backup the Registry using Erunt

 

 

Then......Try THIS please


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT EXCLUSIVELY... NO DUAL BOOT, NO VIRTUAL MACHINE

 

 

 Failure is not an option. It comes bundled with your Microsoft product.

 

 

 


#3 Biscuity

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Posted 01 July 2015 - 03:42 AM

Thanks for your help

 

Restore point created & registry backed-up.

 

I had seen that link before & tried it previously. However I ran though it again. This time the "sc create" command failed, stating that the service was already present. I pressed on with the rest, created & ran the file registrations. Installing the bits.reg file (which I had not previously tried) I got a message that it could not import all of the data because some keys were open by the system or other processes. Rebooting the laptop the BITS services does nto start & on manually start I get the same error:

 

Windows could not start the Background Intelligent Transfer Service on Local Computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service-vendor and refer to service-specific error code -2147024894.



#4 Condobloke

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Posted 01 July 2015 - 04:50 AM

Download Windows repair All In One.......HERE

 

Install the program.

 

I would run all the possible steps....your choice....

 

In the REPAIR step....I would simply allow it to run with the default settings.

 

Let me know if success is achieved !


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT EXCLUSIVELY... NO DUAL BOOT, NO VIRTUAL MACHINE

 

 

 Failure is not an option. It comes bundled with your Microsoft product.

 

 

 


#5 Biscuity

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Posted 01 July 2015 - 06:39 AM

I ran the All in one repair with all options, including all tests. I ran the repair in safe mode with networking as suggested by the software.

 

After conclusion of the repairs & reboot, the BITS service still does not start & produces the same error.



#6 Philby E McGee

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Posted 01 July 2015 - 08:09 AM

Just this minute fixed a client's laptop with same error code & symptoms (BITS not starting etc), this section from kb article kb910337 seemed to do the trick:

 

Windows could not start the Background Intelligent Transfer service on the local computer. For more information review the system event log. If this is a non-Microsoft service contact the service vendor and refer to service-specific error code -2147024894. (0x80070002)

If you receive this error message, follow these steps:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
  3. If the registry subkey exists, go to step 4. If the registry subkey does not exist, create the registry subkey. To do this, follow these steps:
    1. Right-click Backup Restore, point to New, and then click Key.
    2. Type FilesNotToBackup, and then press ENTER.
  4. Quit Registry Editor.
  5. Click Start, click Run, type services.msc, and then click OK.
  6. Double-click Background Intelligent Transfer Service.
  7. In the General tab, click Start.

Onwards & Upwards, at least with hope & intention!

 

Philby



#7 Biscuity

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Posted 01 July 2015 - 10:08 AM

Crikey, it worked! Thank you!

 

BITS now running after a reboot. Windows update also worked!

 

Thank you both for your advice & support.


Edited by Biscuity, 02 July 2015 - 01:55 AM.


#8 Bep1952

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Posted 15 August 2015 - 07:14 PM

Philby E. McGee - you fixed the problem I had today! I'm happy I came across your post. Thanks!



#9 Firefly

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Posted 23 August 2015 - 03:45 PM

Philbe - I am a malware specialist, and this one had me hung up on my own reformatted computer. Your solution worked great. Thanks so much. 



#10 madmuso

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Posted 23 August 2015 - 04:06 PM

Thanks so much Philbe - after hours or trawling posts on this I finally found one like yours and it resolved it for me - So I wanted to confirm this was the solution.  Also in my case I can give you a cause,   Norton Removal Tool - deletes this registry key.  See https://community.norton.com/en/forums/uninstalling-nis-norton-removal-tool-breaks-windows-update for some details.  I can confirm that Windows Update stopped working the moment I ran the NRT.



#11 turtlehermit

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Posted 26 August 2015 - 09:02 PM

However in the world you found this out THANK YOU! I've been scouring the internet for what seems like the past hour straight trying to fix this for my customer. Such a simple fix, it's obscene. Let it be known should Windows update start hanging on 0% download and failing with error code 0x80070002. See if BITS (Background Intelligent Transfer Service) is running, if it isn't try to start it. You will know this is the issue if you receive the following error:
 
Windows could not start the Background Intelligent Transfer Service on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147023194.
 
When you check the Event Viewer (Windows Logs > System) you will see the following 2 errors
 
The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024894.
 
The BITS service failed to start.  Error 0x80070002.


If this is what you have, this ridiculously easy registry change will have you up and running in no time!

THANKS AGAIN!

#12 Tony1011

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Posted 27 August 2015 - 11:05 AM

A huge thanks Philby E McGee.

 

My Windows Updates began failing about 10 days ago and I've tried just about everything on the web including various Microsoft Fix It.

SFC, SCFix, register / unregister various services, batch files, registry files - nothing would allow me to start BITS or get new updates.

 

Never mind I will update my Windows 7 to the amazing new Windows 10 - but I could not.

I even contacted the Microsoft online help (NOT ) and after over an hour of fiddling about on my computer he updated the BIOS (without asking me).

Once again I mentioned that I thought it was my Windows Update problem.

NO - after some more fiddling he proclaimed that I had a "driver issue" and would need to contact ACER.

Which driver I asked - no reply.

Could we not just update to Windows 10 from scratch and replace ALL drivers?

NO!

:deadhorse:

 

I gave up and after cooling down I tried several very complicated and time consuming repairs - or rather NOT repairs.

Then I saw this simple solution and tried it.

Straight away I was able to start BITS, the first time in nearly two weeks.

I started Windows Updates and applied 23 of them.

 

Now I am waiting for my Windows 10.

"We'll let you know when this upgrade is ready to be installed on this PC".

I can hardly wait.

 

Once again a great big THANK YOU :bananas: :thumbsup: :bananas:



#13 Sharonbwd

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Posted 23 October 2015 - 06:49 PM

Hello, I have never posted on here before but, I have definitely have consistently gotten sound, helpful, reputable advice and solutions and I thank you all for this fantastic community. I refer people to Bleeping Computer all the time, along with Computer Hope.

That said, specifically, I wanted to thank Philby for post #6, Call it temporary amnesia or insanity, I failed to look for a remedy at Bleeping Computer and because of this, it took me 2 days of pulling my hair out and eventually falling asleep in frustration, mouse in hand, to thankfully find an intelligent and reliable fix. My laptop has not been able to update for quite some time now and I haven't been able to add an external HD because it couldn't update the driver. Philby, as we say in the Aloha State, U da bomb brah! Mahalo! Mahalo! Mahalo! 






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