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windows failed to factory reset...


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#1 Cameron CCW

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Posted 30 June 2015 - 07:53 PM

My computer was running slow so I tried to factory reset my computor. It got to 33% and failed. I tried again and again but it keeps getting stuck at 33%. When I try to boot up normal it is unable to start windows so I can't get into safe mode. This is the error it gives me when I try to restore.

Restore failed - error code=0x17 (WIMAPPLYImage cannot apply image : data error (cylinder redundancy check).)

I have an emachines. It has a product key on the side but when I tried to put it in on Microsoft Windows download, from another computer, it said that this key goes to a software from computer. Is there any way I can get windows back?

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#2 hamluis

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Posted 01 July 2015 - 09:02 AM

Well...eMachines was acquired by Gateway...which was acquired by Acer...which no longer supports the eMachines line.  See http://www.neowin.net/news/acer-ditching-cheap-emachines-pc-brand .

 

Both Gateway and eMachines seem to have a history of possibly faulty recovery mechanisms.

 

The only thing I can suggest is to contact someone at the eMachines website and try to get replacement disks,

 

eMachines Customer Service

 

Louis






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