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Friend dropped desktop, now it's not booting


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#1 Zainin

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Posted 30 June 2015 - 06:51 PM

Alright, I was handed off this computer to repair, and this is all the info I have.

 

My friend was moving her desktop computer. It WAS on. It got dropped while on. She says after she heard the HD clicking.

 

Now, when you try to power it, it "turns on" but the monitor doesn't turn on. I verified that the monitor is working by plugging it into my own computer. I reseated every connection. I unplugged every device unnecessary for booting to see if any were culprit and it wasn't booting up still. All the fans turn on, the hard drive whirrs, but the monitor isn't picking the PC up. I have spare parts and I tried, one at a time, a new HD, a new graphics card, etc, and none of them worked. I plugged the hard drive into my own PC and it seems to be working.

 

The only conclusion I can draw is that the CPU or mobo got broken on the impact, but I'm hoping that's not it as she doesn't have the funds to replace it right now and she needs it for working. Does anyone have any other ideas, or any way to check for sure which it is? I couldn't see any physical damage on them, but my eyes also aren't the best.



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#2 Kilroy

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Posted 30 June 2015 - 09:18 PM

The first thing to try would be reseating anything connected to the motherboard, RAM, Video Card, hard drive cables.  Just pull the part or connector and put it right back.  After you've done everything try and boot it.



#3 Zainin

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Posted 30 June 2015 - 09:32 PM

As mentioned in my first post, I reseated everything already.

Edited by Zainin, 30 June 2015 - 09:38 PM.


#4 OldPhil

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Posted 01 July 2015 - 07:43 AM

You could try pulling everything off the board except the power and ram, pull all cards except video (hope it has onboard) and unhook the HD. leave the monitor hooked up.  Boot see if it shows a bios screen, bios is on the board it will show the board survived. 


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#5 YeahBleeping

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Posted 01 July 2015 - 08:48 AM

Did you re-seat and re-connect the CPU and HSF?



#6 Zainin

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Posted 02 July 2015 - 10:54 PM

You could try pulling everything off the board except the power and ram, pull all cards except video (hope it has onboard) and unhook the HD. leave the monitor hooked up.  Boot see if it shows a bios screen, bios is on the board it will show the board survived. 

I tried this already- the screen still doesn't boot up.

 

I did indeed reconnect and reset the HSF and CPU. That didn't do anything different.

 

Unfortunately I am figuring it's the mobo at this point.






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