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Windows 8.1 windowscommunicationsapp


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#1 Puschi263

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Posted 30 June 2015 - 11:24 AM

Hi everyone,

 

since yesterday, a windows crash report keeps popping up in threes.

 

This is, what it says:

 

Problemsignatur:
  Problemereignisname:    MoAppCrash
  Vollständiger Paketname:    microsoft.windowscommunicationsapps_17.5.9600.20856_x64__8wekyb3d8bbwe
  Anwendungsname:    praid:ppleae38af2e007f4358a809ac99a64a67c1
  Anwendungsversion:    17.5.9600.20856
  Anwendungszeitstempel:    554b9667
  Fehlermodulname:    msvcr120_app.dll
  Fehlermodulversion:    6.3.9600.17736
  Fehlermodulzeitstempel:    550f4336
  Ausnahmecode:    c0000135
  Ausnahmeoffset:    00000000000ec180
  Betriebsystemversion:    6.3.9600.2.0.0.768.101
  Gebietsschema-ID:    1031
  Zusatzinformation 1:    ac05
  Zusatzinformation 2:    ac0507478d1c5bd693cfc4fe3987e900
  Zusatzinformation 3:    ac05
  Zusatzinformation 4:    ac0507478d1c5bd693cfc4fe3987e900

Lesen Sie unsere Datenschutzbestimmungen online:
  http://go.microsoft.com/fwlink/?linkid=280262

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
  C:\WINDOWS\system32\de-DE\erofflps.txt
 

I tried fixing it with Spybot S&D, which found several items. However, athough all items were quarantined, the problem keeps reappearing.

 

The reason i checked with Spybot was that i googled the error and read something about a possible keylogger or sth like that, which is, why i'm slightly concerned.

 

I also tried the Apps Troubleshooter, as suggested in another post in this forum. The program found three problems:

windows memory cache damaged - not solved ("nicht behoben" in german)

windows configuration possibly damaged - registered ("ermittelt")

graphics driver possibly outdated - registered

 

Thanks a lot in advance,

 

Michael



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#2 usasma

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Posted 01 July 2015 - 12:54 PM

This error is most likely because a file is missing (the c0000135 error).

If you've removed viruses, this could be a leftover from that.

Please post over in the Am I Infected forum for more expert advice.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Puschi263

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Posted 02 July 2015 - 09:51 AM

The problem seems to have been solved after updating my antivirus program and running another full scan. Still, thanks for your support



#4 usasma

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Posted 02 July 2015 - 02:19 PM

I'm glad to hear it.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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