Setup: Windows 7. Charter.net internet provider with email. Outlook 2007. Charter email account SMTP/IMAP set up with portals 143 and 25. Incoming email imap.charter.net. Outgoing email smtp.charter.net. Still active email account Bresnan.net POP/SMTP. Malwarebytes. Windows Security Essentials.
The problem. Email to my Charter.net email account does not appear in Outlook 2007 unless I close Outlook, reopen Outlook, and click on Inbox. I know that messages have reached Charter because i can see them at the Charter.net web site. Clicking Send/Receive in Outlook does not retrieve new emails. When I click Send/Receive I see activities bresnan.net sending, bresnan.net receiving, charter.net sending but NO charter.net receiving. New emails appear at my Bresnan and Gmail addresses normally.
Do I have a wrong setting? Is this a known problem with the Charter server?
Thanks for your advice.