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Strange hard crashes on Toshiba laptop when plugged in (overheating issue?)


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#1 thegrandprole

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Posted 30 June 2015 - 06:45 AM

Hi everyone. Fairly new laptop (less than 6 months) which recently has been crashing in a really odd way when doing certain tasks. No BSOD or anything, just straight shuts down. I use Skyrim to test it because it usually causes a crash within the first few minutes. What usually happens is I start up the game, get into gameplay (past title screen loading screen etc.), it plays fine for a few seconds then the fan will start going apebleep and the laptop completely crashes a few seconds after that.

 

The strange thing is this only happens under a few conditions. The battery setting has to be set to high performance and the charger has to be plugged in. The crashes never happen when the machine is running on battery alone and they still happen when I remove the battery and just run the laptop plugged in.

 

It doesn't seem to be an overheating issue; both cores stay around 45 degrees even when the fan starts to go crazy (max is 52 and 49). Changing chargers didn't help either, both the one that came with the laptop and a store bought one lead to crashes.

 

Laptop is a Toshiba Satellite s50t-B running windows 8.1

 

Specs

i7 4510U cpu

8GB ram

AMD Radeon R7 M260

 

Really appreciate any help at all. Thank everyone.

 

 



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#2 usasma

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Posted 01 July 2015 - 08:29 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Also, Please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


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