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Black Screen with mouse pointer after installing malwarebytes antimalware


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3 replies to this topic

#1 otralem

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Posted 30 June 2015 - 06:38 AM

I get Black Screen with mouse pointer after installing malwarebytes antimalware on windows 7 home premium x32.

 

If I uninstall malwarebytes and login desktop reappear!?!?!?!?!?! 

 

I scan system with other anti malware and antivirus but it seems that it is all right!

 

Thing to crazy!!!!

 

 

Anyone can help me?

 

Thanks



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#2 usasma

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Posted 01 July 2015 - 08:28 AM

First try over in the Am I Infected forum.

If they say you're OK, then let's see this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 


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#3 bloodlion

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Posted 01 July 2015 - 06:21 PM

umm ctrl + alt + del or

 

file 

new task explorer.exe

 

 

win+r enter Explorer.exe hit enter 

 

i would also run admin Cmd and sfc /scannow


Edited by bloodlion, 01 July 2015 - 06:23 PM.


#4 Firehouse

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Posted 02 July 2015 - 03:46 AM

Hm,i never experienced that issue with Malwarebytes,never. Anyway you can run Farbar Recovery Scan Tool if requested by staff.






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