I have recently started having frequent yet intermittent loss of DSL connection--can go days with no problem and then have several disconnects within the same day. I can always get the connection back via power cycling my modem and router, but I wonder if this is a sign of the hardware getting old, or if there is a problem with the phone line itself via my ISP.
I have a Thomson ST516 modem and a D-Link DIR-615 router that has Firmware version 3.13NA They are between 3-4 years old.
TWice, while the connection was down, I was able to access the modem's interface and ran a connectivity test.
The error message was "ppp Disconnected because idle timeout reached"
I checked the Thomson user manual and it indicates that the failing of the PPP test can be due to the following reasons:
1)Authentication failed: check your user name and password.
2) Your connection is disconnected.
3) Could not bring up link.
My username and password have not changed, so this suggests to me that one of the other two issues could be the problem. However, I do not understand the significance/meaning of these things. If the connection is disconnected, does this mean there is a problem with the line itself?
I did try talking to my ISP tech support, but they really could not tell me what "ppp Disconnected because idle timeout reached" signifies and I don't want to invest in new equipment if it turns out that the DSL line is the problem.
Thank you for any assistance.