Hoo boy! And System Restore is essential, so I've got to get her back on speaking terms.
I knew I was in trouble when I tried additional restore points, and still received the not-so-fast message citing System Recovery Failed Error "0xc0000022"... or more exactly:
System Restore did not complete successfully. Your computer's system files and settings were not changed. Details: An unspecified error occurred during System Restore, (0xc0000022)
Did some homework. I first thought a virus, but the ASUS Win7 computer is new, not even a month old. (And I went through hell to get it going...) But my AVAST, Malwarebytes Anti-Malware and Comodo Firewall (which I installed on the advice of my previous Bleeping Computer helpers) programs detected nothing.
One Internet page suggested help from Microsoft's Malicious Software Removal Tool (msert.exe); that one also came through cleanly.
Manly thanks to this page, I next tried - mostly in Safe Mode:
sfc /scannow (My best bet, scanning all protected system files and replacing incorrect versions with correct Microsoft versions, as it does)
chkdsk c: /r
Windows Memory Diagnostic
Prime95 (selecting the test that offers a bit of this and a bit of that)
All went through fine, save for the first; which makes sense, new computer and all, I don't believe the problem is hardware.
My best bet, sfc /scannow, reported corrupt files and repair. Toward the latter phase of my ordeal, I ran it again. Curiously, I got the same message. (You'd think if the files were replaced, within such a short time, there would be no more corrupt files. This may be a clue!)
(This process produced a log called "cbs.log" which denied access... I investigated how to open 'er up and will try to attach the file, in case that will help.)
Perhaps another clue: COMODO's browser, Chromodo, "has stopped working."
System Restore tells us if one keeps seeing the same failed message, the options are to resort to your image of the computer - which I haven't had the chance to create yet - or to re-install Windows. That last option is always stomach-churning, but I don't even see on this new computer a "recovery" partition, so I suppose I would be in for buying the operating system.
That's why I'm hoping you may be able to save me, and ingeniously think of other options... although I think the situation does not appear promising.
The problem took place after I installed this game, which came from a site that appeared to be quite safe. I first uninsalled it, but (using a program that catches the more incremental files), I felt leery when I saw a lot of "AVAST cleanup" files. That's when I resorted to System Restore.)
I know nothing about this other program, but having run a search on the board, there appears to be a System Restore alternative... perhaps an option, if all else is lost.
Thank you, I'm naturally very appreciative.
Edited by Upbloat, 29 June 2015 - 01:31 PM.