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Windows Update wont run....


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#1 ndonaldson2912

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Posted 29 June 2015 - 09:54 AM

Hi all,

 

I have a windows 7 laptop that will not let me run windows update. 

 

The error message says: "Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer" 

 

Restarting does not solve the issue. Under that there is a message:

 

"Find out about more free software form (null). Click here for details" 

 

I have tried restarting the services along with running malwarebytes and the anti-rootkit beta version but didnt detect anything.

 

Anybody any ideas as to what it may be?

 

Thanks,

ndonaldson2912

 



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#2 JohnC_21

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Posted 29 June 2015 - 09:58 AM

Make sure your Background Intelligent Transfer Service is Started. Edit: Is this the service you tried to start?


Edited by JohnC_21, 29 June 2015 - 09:58 AM.


#3 ndonaldson2912

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Posted 29 June 2015 - 10:05 AM

It was on automatic (delayed start). I started the service and then rebooted the laptop. Still doing the same.

#4 JohnC_21

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Posted 29 June 2015 - 10:23 AM

Run the troubleshooter here.

 

https://support.microsoft.com/en-us/gp/windows-update-issues/en-us



#5 Drew1903

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Posted 29 June 2015 - 10:27 AM

'2912',

 

I'll give you an efficient solution.  Since it relates to Updates it is a free call to Microsoft & they will find & FIX the issue.  I strongly urge you to ring them, saving a lot of time & fuss.  I could give you possible, probable resolutions but, they will do it 1st hand & directly for you. Let them, use them.  The # is 1-866-727-2338

Cheers,
Drew
th3_zpsfvtqya9n.jpg





 



#6 ndonaldson2912

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Posted 29 June 2015 - 10:30 AM

I ran the diagnosis a few times and it says it has fixed the highlighted issues but the problem still persists...Drew, would that number work from a UK phone?



#7 Drew1903

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Posted 29 June 2015 - 11:09 AM

I ran the diagnosis a few times and it says it has fixed the highlighted issues but the problem still persists...Drew, would that number work from a UK phone?

I am not absolutely, certain of that. I asked MS that same question recently to mixed replies; some said it's a global # but, I'm not so sure.  Here is the UK MS site. @ the WU issues page.  Also, look @ Support & Contact Us for England specific.  Course, no harm no foul to give the # I supplied a try, though, 1st.

 

Cheers,
Drew
th3_zpsfvtqya9n.jpg
 


Edited by Drew1903, 29 June 2015 - 11:11 AM.


#8 Go The Power

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Posted 30 June 2015 - 02:37 AM

Hello,

 

Judgeing by this message it sounds like you have malware of some sorts, MS doesnt say things like this:

Find out about more free software form (null). Click here for details

 

 

Please follow the steps here:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/






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