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HP PC Running very slow, can't open anything.


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9 replies to this topic

#1 ambezine

ambezine

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Posted 29 June 2015 - 02:17 AM

Hello all.

I use my computer for crafting and rarely for anything else. I have had no issues at all for the longest time but in the past week, my computer has suddenly become very slow and unresponsive. Its now so bad that I can't open anything unless I wait several minutes for it to load. I do not remember installing anything recently but I do view a lot of images online to get ideas for my crafting.

My computer details

windows 7 home premium, sp1
pc model: hpe-142c
i5 cpu
8gb ram
64 bit operating system

With the help of a friend I have run the below tools, which did remove some files but the computer speed has not increased and i still have to wait several minutes for operations to complete.

Please help.

sfc /SCANNOW
AdwCleaner
ComboFix
Junkware Removal Tool
RKill
TDSSKiller

 

Thanks for any help you can offer.



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#2 RolandJS

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Posted 29 June 2015 - 02:26 AM

You might have to reinstall your crafting programs which will also reassociate all necessary data files with said programs.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 hamluis

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Posted 29 June 2015 - 11:52 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 ambezine

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Posted 29 June 2015 - 02:40 PM

MiniToolBox by Farbar  Version: 22-06-2015
Ran by Emerald-NEW (administrator) on 29-06-2015 at 15:06:42
Running from "C:\Users\Emerald-NEW\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: BK238AA-ABL HPE-142c Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/29/2015 03:05:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:05:13.525]: [00004264]:    Don't Create FileMapping!!!!

Error: (06/29/2015 03:05:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:05:13.525]: [00004264]:    FrendlyName : Brother MFC-495CW Printer

Error: (06/29/2015 03:05:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:05:13.525]: [00004264]:    Error : ExecMonitor()

Error: (06/29/2015 03:03:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:03:13.515]: [00004264]:    Don't Create FileMapping!!!!

Error: (06/29/2015 03:03:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:03:13.515]: [00004264]:    FrendlyName : Brother MFC-495CW Printer

Error: (06/29/2015 03:03:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:03:13.515]: [00004264]:    Error : ExecMonitor()

Error: (06/29/2015 03:01:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:01:13.499]: [00004264]:    Don't Create FileMapping!!!!

Error: (06/29/2015 03:01:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:01:13.499]: [00004264]:    FrendlyName : Brother MFC-495CW Printer

Error: (06/29/2015 03:01:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 15:01:13.499]: [00004264]:    Error : ExecMonitor()

Error: (06/29/2015 02:59:13 PM) (Source: Brother BrLog) (User: )
Description: STMON BrtSTMON: [2015/06/29 14:59:13.488]: [00004264]:    Don't Create FileMapping!!!!


System errors:
=============
Error: (06/29/2015 02:38:53 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (06/29/2015 02:38:50 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (06/29/2015 02:30:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/29/2015 03:10:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/29/2015 03:09:13 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:07:54 AM on ‎29/‎06/‎2015 was unexpected.

Error: (06/29/2015 02:53:24 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5

Error: (06/29/2015 02:53:20 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (06/29/2015 02:44:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/29/2015 02:44:01 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5

Error: (06/29/2015 02:44:01 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

    Feature: %%886

    Error Code: 0x80070005

    Error description: Access is denied.

    Reason: %%892


Microsoft Office Sessions:
=========================
Error: (02/09/2014 05:59:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 10874 seconds with 6900 seconds of active time.  This session ended with a crash.

Error: (01/02/2013 02:54:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 2274 seconds with 180 seconds of active time.  This session ended with a crash.

Error: (03/03/2012 11:59:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 539 seconds with 120 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2015-06-29 02:22:55.815
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-06-29 02:22:55.784
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.2090 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.194 - Adobe Systems Incorporated)
Adobe Illustrator CS2 (HKLM-x32\...\Adobe Illustrator CS2) (Version: 12.000.000 - Adobe Systems Inc.)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{37FCE154-7F59-74F0-3A35-BF503CEB230B}) (Version: 8.0.877.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Artisteer 2 (HKLM-x32\...\Artisteer 2) (Version: 2.4 - Extensoft)
ASAP Utilities (HKLM-x32\...\ASAP Utilities_is1) (Version: 4.7.2 - Bastien Mensink - A Must in Every Office BV)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite MFC-495CW (HKLM-x32\...\{0A02D347-5E53-48A5-BC49-1469393103FA}) (Version: 1.0.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{1EFF9E6C-76E1-43F9-81FB-BC8C037B0902}) (Version: 1.0.258 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Connect (HKLM-x32\...\Connect) (Version: 1.4.13206.0 - Cisco Consumer Products LLC)
Corel Graphics - Windows Shell Extension (HKLM\...\_{2CDF0D0A-C58C-4136-9978-F029B2723B0D}) (Version: 16.4.0.1280 - Corel Corporation)
Corel Graphics - Windows Shell Extension (HKLM\...\{2CDF0D0A-C58C-4136-9978-F029B2723B0D}) (Version: 16.4.1280 - Corel Corporation) Hidden
Corel Graphics - Windows Shell Extension 32 Bit (HKLM\...\{80F776E8-B47B-4F23-835F-4464EA3E8BC6}) (Version: 16.4.1280 - Corel Corporation) Hidden
Corel Website Creator X6 (HKLM-x32\...\{42B6ADAF-8E0B-4CEE-83EC-DDC00F55C2E2}) (Version: 12.50.0000.5223 - NetObjects) Hidden
Corel Website Creator X6 (HKLM-x32\...\{C5551A6D-27C4-4017-A955-D39C8F76CB14}) (Version: 12.5 - Corel)
Corel Website Creator X6 (HKLM-x32\...\{EFDCA4FA-57D0-4454-9D00-C95E4E2D9B03}) (Version: 12.50.0000.5223 - NetObjects) Hidden
CorelDRAW Graphics Suite X6 - BR (x64) (HKLM\...\{8EF2B1E1-4D7A-43FA-92C5-61DB6F0524C4}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Capture (x64) (HKLM\...\{1967EF95-E00B-4669-8B1C-A589BE8BF24F}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Common (x64) (HKLM\...\{35869A6C-BA31-4F23-B52D-BC1B1E41EC1B}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Connect (x64) (HKLM\...\{96AAAB95-AEBE-437A-B7CA-37C7BE13FFE9}) (Version: 16.1 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Content (HKLM-x32\...\_{C221B72F-C0AC-4DD7-B27E-701B1E9DE23A}) (Version: 16.0 -  Corel Corporation)
CorelDRAW Graphics Suite X6 - Content (HKLM-x32\...\{C221B72F-C0AC-4DD7-B27E-701B1E9DE23A}) (Version: 16.0 -  Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Custom Data (x64) (HKLM\...\{7386B5FA-8715-481D-821F-7785110506DF}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Draw (x64) (HKLM\...\{27AE72A4-B217-4CDC-B82B-3311E9D7460E}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - EN (x64) (HKLM\...\{BB65D262-3EBC-4F10-89D9-67A320E94EAA}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - ES (x64) (HKLM\...\{839546C9-2E4E-4A42-B0D4-22E05E92E7AA}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Filters (x64) (HKLM\...\{E699230D-4B5E-411E-9F45-FF50789B18DD}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - FontNav (x64) (HKLM\...\{3933C06C-8239-432B-87FC-F2BDC5B49A10}) (Version: 16.2 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - FR (x64) (HKLM\...\{A1CDB206-B8F1-41F0-9DAA-C7FC8664C737}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - IPM (HKLM\...\{B6DF7031-2843-44FD-9CAB-DECAB4257456}) (Version: 16.1 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - IPM (HKLM\...\{FB8CF321-07A3-464C-B1D5-35CE28E474C3}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - PHOTO-PAINT (x64) (HKLM\...\{D7C2687D-924E-4485-B367-C7D95CBF8DDD}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Photozoom Plugin (x64) (HKLM\...\{695E54E9-5B06-4FFD-8481-B09E5761B5D5}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Redist (x64) (HKLM\...\{6099F026-0A98-4D40-9B3D-ED2123A8CBD0}) (Version: 16.1 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Setup Files (x64) (HKLM\...\{BDBFAC49-8877-472F-876B-75ADB7DBC955}) (Version: 16.7 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VBA (x64) (HKLM\...\{10762393-1B90-4AC2-AF1A-4C0C04AE303F}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VideoBrowser (x64) (HKLM\...\{7B79AE44-9B76-4815-84E5-ACAC3F0F0278}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - VSTA (x64) (HKLM\...\{1E3A578C-0A7D-4820-990F-B7545C0B2303}) (Version: 16.6 - Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 - Writing Tools (x64) (HKLM\...\{DDE82E3D-20C4-48E1-AE1D-B1F10E42CA44}) (Version: 16.7 -  Corel Corporation) Hidden
CorelDRAW Graphics Suite X6 (64-Bit) (HKLM\...\_{BDBFAC49-8877-472F-876B-75ADB7DBC955}) (Version: 16.4.1.1281 - Corel Corporation)
CorelDRAW Graphics Suite X6 (x64) (HKLM\...\{CBC1BFA3-E641-4FCA-8EFA-77E2B7D7E552}) (Version: 16.7 - Corel Corporation) Hidden
Cricut Design Space (HKLM-x32\...\Cricut Design Space 1.000) (Version: 2.0.0.2 - Provo Craft & Novelty, Inc.)
Cricut Design Space (HKLM-x32\...\Cricut Design Space 2.1504.912.5605) (Version: 2.1504.912.5605 - Provo Craft & Novelty, Inc.)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2115 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Diamond TVW750PCIe WinXP-Vista7 Installation (HKLM-x32\...\Diamond TVW750PCIe WinXP-Vista7 Installation) (Version: 1.0.0.1 - Diamond Multimedia)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Driver Install 64-bit (HKLM-x32\...\{884D18CB-F012-4F9D-9498-25D1E004DB87}) (Version: 1.00.0000 - Your Company Name) Hidden
Driver Install 64-bit (HKLM-x32\...\InstallShield_{884D18CB-F012-4F9D-9498-25D1E004DB87}) (Version: 1.00.0000 - Your Company Name)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.7 - Dropbox, Inc.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
Free Svg Viewer (HKLM-x32\...\{E41E4918-BE0E-4E5F-B40A-F0055D437792}) (Version: 1.0.0 - Free Picture Solutions)
Ghostscript GPL 8.64 (Msi Setup) (HKLM-x32\...\_{06CD45E6-FF5E-4D8E-BC01-B276A90DADF2}) (Version: 8.64 - Corel Corporation)
Ghostscript GPL 8.64 (Msi Setup) (HKLM-x32\...\{06CD45E6-FF5E-4D8E-BC01-B276A90DADF2}) (Version: 8.64 - Corel Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Drive (HKLM-x32\...\{CBC9F5FD-5CFA-4A33-81CD-369EAB77E3A6}) (Version: 1.22.9403.0223 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.1.2856 (HKCU\...\GoToMeeting) (Version: 7.2.1.2856 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.1.1.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3317 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3601 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.11.0 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226}) (Version: 6.0.5.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
Image Cartoonizer Premium version 1.4.0 (HKLM-x32\...\{5ED0A232-CB60-4112-AEC7-582135B45F23}_is1) (Version: 1.4.0 - Cartoonize.net)
Inkscape 0.48.5 (HKLM-x32\...\Inkscape) (Version: 0.48.5 - )
Intel® C++ Redistributables for Windows* on Intel® 64 (HKLM-x32\...\{D2437C5C-2D8C-40D2-8059-689AD7239FA3}) (Version: 11.1.048 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 0.0.0.0000 - Intel Corporation)
Ipswitch WS_FTP LE (HKLM-x32\...\{B3A31EEE-7C65-4EE6-BB0D-5549FD2D67B9}) (Version: 6.00 - )
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Licensing Service (03000201) (HKLM-x32\...\{9F9C5C18-9665-41EC-A660-5A3BA213CA1D}) (Version: 03.00.02.15 - Protexis Inc.) Hidden
Make The Cut! (HKLM-x32\...\Make The Cut!) (Version: 4.6.1.0 - Make The Cut, LLC.)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.566.0 - Microsoft Live Search Toolbar)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (HKLM-x32\...\{AA4A4B2C-0465-3CF8-BA76-27A027D8ACAB}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (HKLM-x32\...\{299C0434-4F4E-341F-A916-4E07AEB35E79}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{6DD01FF3-63CE-436B-96DB-61363EAA4EB8}) (Version: 3.1.8.0 - Apple Inc.)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Namo WebCanvas 2006 (HKLM-x32\...\{A9DE7D74-A4D9-465A-9EE1-49D1577983AA}) (Version: 2.0 - Sejoong Namo Interactive, Inc.)
Namo WebEditor 6 (HKLM-x32\...\{EF3FA287-2622-4340-AAF6-0AD29F21A691}) (Version: 6.00.000 - Sejoong Namo Interactive, Inc.)
Namo WebUtilities 2006 (HKLM-x32\...\{A7B5CF5F-6BB3-4616-950E-0CF3C9A023AD}) (Version: 1.1 - Sejoong Namo Interactive, Inc.)
Neat (HKLM-x32\...\Neat) (Version: 5.0.23.37 - The Neat Company)
Neat ADF Scanner 2008 Driver (HKLM\...\{8A2BC7D4-A7D3-45D5-B3D2-394718C53C41}) (Version: 2.0.0.61 - The Neat Company)
Neat ADF Scanner Driver (HKLM\...\{A55F1206-BFA7-4027-92B8-CE4EFDBC3CF2}) (Version: 2.0.2.1 - The Neat Company)
Neat Core Files (HKLM-x32\...\{99432E4C-1189-4887-9D75-DAA796015FFD}) (Version: 5.0.23.37 - The Neat Company) Hidden
Neat Mobile Scanner (Silver) Driver (HKLM\...\{D1108D4B-72F8-419F-88C5-ABB8DC09B3C7}) (Version: 2.0.0.63 - The Neat Company)
Neat Mobile Scanner 2008 Driver (HKLM\...\{DDE25FC9-892D-4D24-9325-3BAA5C15ACA9}) (Version: 2.0.0.69 - The Neat Company)
Neat Mobile Scanner Driver (HKLM\...\{7EA2D88A-C8B7-4102-8644-0A437B6FC143}) (Version: 2.0.0.122 - The Neat Company)
NexusFont 2.5 (ver 2.5.8.1582) (HKLM-x32\...\{EFEDD205-43FE-4208-B682-0937E803E19E}_is1) (Version:  - xiles)
PCS File Viewer (HKLM-x32\...\PCS File Viewer) (Version: 1.0.0.0 - Make The Cut, LLC.)
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Pixie 3.1 (remove only) (HKCU\...\Pixie) (Version:  - )
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Popcorn Time (HKCU\...\Popcorn Time) (Version:  - Popcorn Official)
Popup Card Studio (HKLM-x32\...\Popup Card Studio) (Version: 1.1.0.0 - Make The Cut, LLC.)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.)
PowerChute Personal Edition 3.0.2 (HKLM-x32\...\{8ED262EE-FC73-47A9-BB86-D92223246881}) (Version: 3.0.2 - Schneider Electric)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3503 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3503 - CyberLink Corp.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1201.94 - Trusteer) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1412.176 - Trusteer) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2216 - CyberLink Corp.) Hidden
RoboForm 7-9-12-2 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-12-2 - Siber Systems)
Safari (HKLM-x32\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
ScanSoft PaperPort 11 (HKLM-x32\...\{02570AE0-BEE0-4A6C-BE3F-D806E9F2EA17}) (Version: 11.2.0000 - Nuance Communications, Inc.)
SecondLifeViewer (remove only) (HKLM-x32\...\SecondLifeViewer) (Version:  - )
Send To Neat (HKLM\...\{237E305C-B625-466A-88CE-1E121BF4FDB1}) (Version: 1.0.0.0 - The Neat Company)
Silhouette Studio (HKLM-x32\...\{BBF0A6BB-0E33-4FB9-A5B2-62908C9236F8}) (Version: 3.3.638 - Silhouette America)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
SVG Explorer Extension 0.1.1 (HKLM\...\{4CA20D9A-98AC-4DD6-9C16-7449F29AC08A}_is1) (Version: 0.1.1 - Dotz Softwares)
System Requirements Lab for Intel (HKLM-x32\...\{53C63F43-B827-42D9-8886-4698D91EA33B}) (Version: 4.5.15.0 - Husdawg, LLC)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.41110 - TeamViewer)
TextPad 5 (HKLM-x32\...\{B6EC7388-E277-4A5B-8C8F-71067A41BA64}) (Version: 5.3.1 - Helios)
The Logo Creator v5 (HKLM-x32\...\The Logo Creator v5) (Version:  - )
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1412.176 - Trusteer)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
WD Quick View (HKLM-x32\...\{B74717F4-9E4D-4FEF-B234-97EC2ADACFD8}) (Version: 2.4.11.4 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{E0223E66-5682-4F65-9F5D-A2AB7C593323}) (Version: 2.4.11.4 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{f8b1c3bb-688a-4421-a45e-a22dd15f22ee}) (Version: 2.4.11.4 - Western Digital Technologies, Inc.)
Windows Driver Package - FTDI CDM Driver Package (02/17/2009 2.04.16) (HKLM\...\F2113B6DA5013A2F764FDB4C8A187CF2DB1F025C) (Version: 02/17/2009 2.04.16 - FTDI)
Windows Driver Package - FTDI CDM Driver Package (02/17/2009 2.04.16) (HKLM\...\F9F460BE83F391EACD49DEEE78C1D44988396991) (Version: 02/17/2009 2.04.16 - FTDI)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Wise Registry Cleaner 8.62 (HKLM-x32\...\Wise Registry Cleaner_is1) (Version: 8.62 - WiseCleaner.com, Inc.)
XBMC (HKCU\...\XBMC) (Version:  - Team XBMC)
Xenu's Link Sleuth (HKLM-x32\...\Xenu's Link Sleuth) (Version: 1.3.8 - Tilman Hausherr)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 8119.08 MB
Available physical RAM: 5331.53 MB
Total Pagefile: 16236.36 MB
Available Pagefile: 13173.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.42 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:920.18 GB) (Free:685.01 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.24 GB) (Free:1.58 GB) NTFS
8 Drive j: (WD Unlocker) (CDROM) (Total:0.02 GB) (Free:0 GB) UDF
9 Drive k: (My Passport) (Fixed) (Total:931.48 GB) (Free:33.22 GB) NTFS

========================= Users: ========================================

User accounts for \\EMERALD-NEW-PC

Administrator            Emerald-NEW              Guest                    


**** End of log ****

 

 

SPECCY Results:  http://speccy.piriform.com/results/pWRAYJdQAKJsn4BXBlxLPfd

 

 



#5 Willy22

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Posted 29 June 2015 - 04:02 PM

- Your harddisk is failing. The value of SMART attributes 05, C4 & C5 are too high. Backup all your persoanl data and replace the HD.



#6 ambezine

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Posted 29 June 2015 - 05:39 PM

is the only thing i can do is replace the HD?  and is there any other issues you can see before i replace it?  Im just worried I dont have enough time to backup everything and I am not even sure how to so that I get every program and its files into the new HD.  Thanks for the replies so far, I thought I had a virus but somehow this seems worse than a virus haha



#7 hamluis

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Posted 29 June 2015 - 07:06 PM

The longer that you delay backing up...and the more that you use that hard drive...the slimmer your chances of successfully/easily moving data files will be, IMO.  Backing up should be your priority task.

 

Any replacement drive is a secondary item, at this time.

 

Louis



#8 RolandJS

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Posted 29 June 2015 - 08:09 PM

Louis, would recommending OP use Macrium Reflect free be a good idea? Anything used quickly and accurately is good, correct?

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 hamluis

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Posted 30 June 2015 - 06:42 AM

To be honest...the time to backup is past...no one really suggests trying to back up AFTER it's clear that the Windows install is in danger, for whatever reason.  Backing up a system is chancy even when the system is in good health, that's why a basic part of backing up includes checking out whether the backup truly will restore and provide access to desired files.

 

At thix point, IMO, any attempt to save files...it's all a gamble.  You don't know until you try.

 

Louis



#10 RolandJS

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Posted 02 July 2015 - 12:08 PM

gotcha Louis, I was hoping OP's data could be backed up [via Macrium or Puppy Linux].  Ok, I'll just read & learn.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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