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Losing Internet Connectivity And E-mail Settings

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3 replies to this topic

#1 lwald51


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Posted 09 July 2006 - 07:30 AM

I recently installed a new hard drive and have had problems with internet connectivity and Outlook Express. It seems like this is occuring after I install automatic security updates when I turn off the computer. I do a system restore and things work until I let microsoft install the updates (on the advice of the tech where I bought the computer. )

Any ideas, I have run a Hijack This, but have no idea what to do with it.


Edited by lwald51, 09 July 2006 - 10:16 AM.

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#2 Albert Frankenstein

Albert Frankenstein

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Posted 09 July 2006 - 04:36 PM

Hi and Welcome to BC! :thumbsup:

I wonder if you have put your old data on this new hard drive? If so, you could be infected. Connectivity and Internet Explorer problems could mean infection, at least. It might be worth checking out. I would strongly advise you NOT to do anything with HiJackThis! without proper instruction from an expert. There are many experts here at BC, but not in this forum. They work in the HiJackThis! forum. You need to post a short description of your issue along with a HiJackThis log.

Full instructions can be found HERE.

Currently home chillin' with the fam and my two dogs!

#3 lwald51

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Posted 09 July 2006 - 07:28 PM

You are correct that we put as many of the files as we could salvage from the old hard drive on the new one. I have been running AVG (I did have Norton but I am afraid to reinstall it as it seemed to be causing major issues) and it has not identified any viruses.

What would you suggest I do?

#4 Enthusiast


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Posted 09 July 2006 - 10:31 PM

Read the information on the link Albert provided
and post a Hijack This log in our Hijack This forum as advised.

Edited by Enthusiast, 09 July 2006 - 10:32 PM.

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