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I am infected with TNS search, Coolwwwsearch, and more


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#1 Hairdresser28

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Posted 28 June 2015 - 09:13 PM

I have a acer aspire one netbook, windows 7 starter. All services running I can't stop even though i am administrator, thanks

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#2 nasdaq

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Posted 30 June 2015 - 08:36 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this tool bar in bold using the Add/Remove Programs applet.
IObit Apps Toolbar v7.3 (HKLM\...\{BB398653-2180-436A-ACA8-33B6F98135F5}) (Version: 7.3 - Spigot, Inc.) <==== ATTENTION


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-1389306428-944376154-2454003336-1000\Control Panel\Desktop\\SCRNSAVE.EXE ->
GroupPolicyUsers\S-1-5-21-1389306428-944376154-2454003336-1003\User: Group Policy Restriction detected <======= ATTENTION
HKU\S-1-5-21-1389306428-944376154-2454003336-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-1389306428-944376154-2454003336-1002 -> {2E00D31D-D171-423D-836D-1A4D7EA7F1A9} URL =
Toolbar: HKLM - No Name - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} -  No File
Toolbar: HKU\S-1-5-21-1389306428-944376154-2454003336-1002 -> No Name - {32D47EA5-9473-4CAD-805D-9999F15D5AE2} -  No File
Handler: linkscanner - No CLSID Value -
Handler: livecall - No CLSID Value -
Handler: msnim - No CLSID Value -
Handler: wlmailhtml - No CLSID Value -
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-06-26]
S3 BCMH43XX; system32\DRIVERS\bcmwlhigh6.sys [X]
S0 dimvlof; System32\drivers\duqpuvon.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt32.sys [X]
S1 MpKsl5f8b2836; \??\c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{CCFF8A7E-75B3-4952-8F26-63A745A0860A}\MpKsl5f8b2836.sys [X]
S3 NPF; system32\DRIVERS\npf.sys [X]
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [X]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [X]
S3 wanatw; system32\DRIVERS\wanatw4.sys [X]
Task: {471AA340-365E-47A3-B237-23A028000CAB} - \Driver Booster SkipUAC (acer) No Task File <==== ATTENTION
Task: {760FB631-12CD-4BE0-BC10-8C70883B8833} - \Driver Booster SkipUAC (catrina) No Task File <==== ATTENTION
Task: {A682DC69-E1F4-4440-A6DA-2ED140776C35} - System32\Tasks\RegCure Pro_sch_8BDD0214-6049-11E4-B772-00038A000015 => C:\Program Files\ParetoLogic\RegCure Pro\RegCurePro.exe <==== ATTENTION
Task: C:\Windows\Tasks\RegCure Pro_sch_8BDD0214-6049-11E4-B772-00038A000015.job => C:\Program Files\ParetoLogic\RegCure Pro\RegCurePro.exe <==== ATTENTION
C:\Program Files\ParetoLogic

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 Hairdresser28

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Posted 30 June 2015 - 01:35 PM

Hi nasdaq,

Thanks so much for your help. I am not very good with computers so please bear with me. I tried the first step and received this The feature you are trying to use is on a network resource that is

unavailable
Click ok to try again or enter an alternate pack to a folder
containing the installation package 'iobitappsToolbar.msi" in the box below



#4 nasdaq

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Posted 01 July 2015 - 05:48 AM

The uninstaller may not be present.

Forget about it for now.

Continue with the fix.

#5 Hairdresser28

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Posted 01 July 2015 - 04:41 PM

i sure hope i did this correctly. netbook was extremly slow and took me a few hours.thank you

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#6 nasdaq

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Posted 02 July 2015 - 07:06 AM

Run the AdwCleaner tool and clean all this is found.

===

Something went wrong with the Malwarebytes.
Did you get any error message?

Please run the Farbar tool one more time and post a fresh FRST log for my review.

How is the computer running now?

#7 Hairdresser28

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Posted 02 July 2015 - 08:37 AM

the only thing mb posted was the 2 threats, but it completed scan

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#8 Hairdresser28

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Posted 02 July 2015 - 09:37 AM

forgot to say things i notice, alot of things have a group policy, have no idea what that means. IE doesn't work, alot of folders and files and in another language.

thanks



#9 nasdaq

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Posted 03 July 2015 - 06:40 AM

If not already done please run the AdwCleaner tool and click the clean button.
===

Delete the file in bold in you Download folder NOT the folder.
C:\Users\acer\Downloads\FileOpenerSetup.exe

===
 

Registry Values: 1
PUP.Optional.Astromenda.C, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files\Astromenda\\, , [b04a35a7e6a4aa8c3ce948b5a85b8c74]


This is a dead entry in the registry.

Lets see what we can find and see if we can remove it.

Please run the Farbar Recovery Scan Tool. Enter Astromenda in the Search Box.
Click the Search Registry button, post the content of the Search.txt file in your next reply.

====
 

IE doesn't work, alot of folders and files and in another language.


Follow the instruction on this Microsoft page.

https://support.microsoft.com/en-us/kb/318378
Reinstall Internet Explorer in Windows 7, Windows Vista and Windows XP

Step 1: Download the version of Internet Explorer that you are using <- make sure you download Internet Explorer 10 for Windows 7)
Step 2: Uninstall the version of Internet Explorer that you are using
Step 3: Install the version of Internet Explorer that you downloaded

If at any time you need help please ask.

#10 nasdaq

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Posted 09 July 2015 - 09:10 AM


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#11 nasdaq

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Posted 15 July 2015 - 07:57 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#12 nasdaq

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Posted 10 August 2015 - 12:56 PM

This topic has been re-opened at the request of the person who originally posted.

#13 Hairdresser28

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Posted 11 August 2015 - 10:50 AM

thanks here it is

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#14 nasdaq

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Posted 12 August 2015 - 07:40 AM

Your FRST log is clean.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

#15 Hairdresser28

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Posted 13 August 2015 - 10:55 AM

I sure hope i did this right. the netbook is working alot better then it was, problems i see is in services, group policy is running but greyed out so it can't be disabled. this netbook has always been on home network abd never on a domain..So i went check my other laptop windows 7 home premuim and new all in one desktop and sure enough they both have grooup policy running and greyed out, i don't even know what a group policy was until i looked it up online. thanks for your help

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