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Delete locked files


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3 replies to this topic

#1 mdstuart

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Posted 28 June 2015 - 11:12 AM

Evening

 

So I think I had a back door trojan .Symptoms were that the computer would hang every three secs just for a moment and then continue. No virus evident using MS essentials and Malware Bytes etc.

 

Identified the issue to files that could not be deleted in the appdata folder...under Chrome...tried Zonealarm to stop Chrome but kept overriding zone alarm..

 

Tried to delete the relevant folders but no go. tried using a delete on boot..no go....tried to delete the user..not having it...tried to delete in safe mode..no good.

 

So - Full re-install of windows 7 ...now all great- symptoms gone..BUT

 

windows.old folder is still there...OK delete it......fine apart from ...you guessed it..the appdata folder local of each user...

 

GRRRRR.

 

So do I format the drive and re-install windows using the Novatech DVD...

 

or is there another way to get rid of the appdata folders to be sure this trojan is gone. Maybe take the drive out and connect it to another PC?

 

Maybe unlocker?

 

What do you experts think?

 

At least my 14 year old son is happy again on Minecraft and I do not have to buy a new gaming PC,,,for the moment..

 

Thanks for reading and any thoughts..

 

Mark from Bristol..


Edited by mdstuart, 28 June 2015 - 11:13 AM.


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#2 satchfan

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Posted 28 June 2015 - 03:28 PM

Hello Mark and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested


windows.old is not a threat so let’s see if there is any problem.


===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
JRT.txt
Frst.txt
Addition.txt


Thanks

Satchfan


Edited by satchfan, 28 June 2015 - 04:23 PM.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 satchfan

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Posted 01 July 2015 - 06:11 AM

Hi mdstuart

It has been several days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#4 satchfan

satchfan

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Posted 03 July 2015 - 09:23 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





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