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Computer shutting down randomly when playing certain games.


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#1 Voltage56

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Posted 28 June 2015 - 01:54 AM

Games such as, Mortal Kombat X and Watch_Dogs. Have been giving me problems lately that I have never experienced on my computer before.  I haven't changed the GPU and CPU since last month and everything was fine.  Then it started to shutdown by itself without warning while playing some games.  I did a little research and found that it might have been a low amount of thermal paste when I installed the CPU last month, I went to radio shack 2 days ago from this post, and got myself a new little canister of it and applied it to the CPU when installing the heatsink on top.  I booted it up and started to launch Mortal Kombat X, but then, it was still going on.  I have no idea what is causing this, it is not an overheating issue as far as I am concerned.

 

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#2 usasma

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Posted 28 June 2015 - 06:00 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Also, please provide this information (even though you're not reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Voltage56

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Posted 28 June 2015 - 02:23 PM

DropBox Link: https://www.dropbox.com/s/92bbjts1l2ug840/Event%20Viewer.zip?dl=0

 

BSOD Zip file link: https://www.dropbox.com/s/0f4dczgj3ureekh/SysnativeFileCollectionApp.zip?dl=0



#4 usasma

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Posted 28 June 2015 - 04:17 PM

Event Viewer file has been moved or deleted.  Please reupload it to Dropbox.

 

Only208 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your UEFI/BIOS (version V17.15) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.
 

MSI Afterburner (along with Riva Tuner and EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Have you had a chance to record the temps with HWMonitor (I see that it's installed on your system).
I like that program as it also records the highest temp that the system has gotten to - does yours show anything excessively high?


Edited by usasma, 28 June 2015 - 04:17 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Voltage56

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Posted 28 June 2015 - 05:01 PM

I have found the problem.  My CPU is most certainly overheating.  I launched Watch Dogs and monitored the temps, GPU was fine, but the CPU went up to 113 F



#6 usasma

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Posted 29 June 2015 - 04:17 AM

113ºF is approximately 42ºC - that's probably not going to cause you problems.
Most overheating problems occur when the system gets above 90ºC (although if it exceeds 80ºC on a laptop or 70ºC on a desktop there's cause for concern)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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