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Multiple Crashes/BSoD frequently after startup


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#1 ArmedDreams

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Posted 27 June 2015 - 09:50 PM

I am not very smart with computers and I don't really know much about them, so if anyone requires any info please kindly tell me how to give you that info. My desktop is running windows XP professional and is pretty old. Lately for a while now, my computer tends to crash suddenly a couple minutes after starting up. Sometimes it crashes after 5 to 10 minutes, and then when I turn on the computer, it will just stand at a black screen and I am have to force shutdown by holding the power button. The crashes sometimes give me a BSOD, but the BSOD's are different almost every time. I may get Page_fault_in_Non_Paged_area, Irql_not_less_or_equal, driver_Irql_not_less_or_equal, and sometimes it may show some .sys files such as atapi.sys and etc. And sometimes it decides to crash during the startup. Also, after my computer crashes...lets say.... 7~15 times, it will then stop and I can use the computer normally.


Edited by ArmedDreams, 27 June 2015 - 09:50 PM.


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#2 usasma

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Posted 28 June 2015 - 05:51 AM

Please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

As for reports, please provide these 3.  I can't recall if the last 2 work in XP (I think they do), so give them a try.

 

1 - Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

2 - MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

3 - systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.


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