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White box appeared on desktop "fix common computer problems"


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15 replies to this topic

#1 edmcmeans

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Posted 27 June 2015 - 06:06 PM

This white box showed up today, about 3 inches by 4 inches, bottom right corner of my desktop, covering some of my icons.  Nothing to click on or do anything with. Ran CCleaner, AVG, Glary, and Malwarebytes.  The box still appears after a restart and using the computer for a bit.  Any ideas greatly appreciated,  Thanks, Ed


Edited by hamluis, 29 June 2015 - 11:53 AM.
Moved from Win 7 to AV/AM Software - Hamluis.


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#2 dicke

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Posted 27 June 2015 - 07:20 PM

Welcome,

Have you looked at your Control Panel -> Programs & Features to see if anything new has been added, that you didn't add? If there's nothing obvious I'd drop down to the Am I Infected forum and let one of the experts walk you through getting things cleaned up. I don't recommend any more do-it-yourself attempts. They could make things worse.

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 hamluis

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Posted 27 June 2015 - 07:29 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 edmcmeans

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Posted 27 June 2015 - 08:17 PM

This is the problem box in question, has anyone seen it before??  Ed

http://veganinthefreezer.com/wp-content/uploads/2015/06/whitebox.jpg



#5 edmcmeans

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Posted 27 June 2015 - 08:33 PM

Hopefully this is what you are referring to:  Ed

MiniToolBox by Farbar  Version: 22-06-2015
Ran by Ed (administrator) on 27-06-2015 at 18:28:13
Running from "C:\Users\Ed\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: OptiPlex 780 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/27/2015 05:53:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 04:05:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:14:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:13:52 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070005.
 
Error: (06/27/2015 03:06:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:05:35 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Installed Extended Asian Language font pack for Adobe Reader XI.). Additional information: 0x80070005.
 
Error: (06/27/2015 02:51:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3c6
Exception code: 0xc0000374
Fault offset: 0x000c3b93
Faulting process id: 0xd00
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (06/27/2015 02:50:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 02:24:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 02:16:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: GWXUX.exe, version: 6.3.9600.17813, time stamp: 0x554a1601
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3c6
Exception code: 0xc0000005
Fault offset: 0x00032245
Faulting process id: 0x10fc
Faulting application start time: 0xGWXUX.exe0
Faulting application path: GWXUX.exe1
Faulting module path: GWXUX.exe2
Report Id: GWXUX.exe3
 
 
System errors:
=============
Error: (06/13/2015 00:35:59 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/12/2015 00:45:27 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/12/2015 08:04:26 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/11/2015 06:27:27 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/11/2015 01:11:56 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/10/2015 09:32:45 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/08/2015 10:05:13 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/08/2015 08:46:34 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/06/2015 08:59:08 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
Error: (06/05/2015 00:18:36 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{207F4371-FA1C-4387-BDCA-BA13E50BDB50}.
The backup browser is stopping.
 
 
Microsoft Office Sessions:
=========================
Error: (06/27/2015 05:53:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 04:05:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:14:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:13:52 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070005
 
Error: (06/27/2015 03:06:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 03:05:35 PM) (Source: System Restore)(User: )
Description: Installed Extended Asian Language font pack for Adobe Reader XI.0x80070005
 
Error: (06/27/2015 02:51:02 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d6727a7ntdll.dll6.1.7601.187985507b3c6c0000374000c3b93d0001d0b123205beaa2C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll99d81a5f-1d16-11e5-ba77-a4badbf39e43
 
Error: (06/27/2015 02:50:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 02:24:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/27/2015 02:16:01 PM) (Source: Application Error)(User: )
Description: GWXUX.exe6.3.9600.17813554a1601ntdll.dll6.1.7601.187985507b3c6c00000050003224510fc01d0b11e74be2c78C:\Windows\System32\GWX\GWXUX.exeC:\Windows\SYSTEM32\ntdll.dllb57d51f1-1d11-11e5-9ec2-a4badbf39e43
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824144531}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Apple Application Support (HKLM\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2015 (HKLM\...\{3BCF99C2-B4B7-473B-A49A-D03D810AF8B8}) (Version: 15.0.5961 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{A875E145-5434-48D4-A53A-6ABBF7235FFD}) (Version: 15.0.4365 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5961 - AVG Technologies)
Belarc Advisor 8.4 (HKLM\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM\...\Easy-WebPrint EX) (Version: 1.4.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - ‪Canon Inc.‬)
Canon IJ Network Tool (HKLM\...\Canon_IJ_Network_UTILITY) (Version: 3.1.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM\...\Canon_IJ_Scan_Utility) (Version:  - ‪Canon Inc.‬)
Canon iP100 series Printer Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP100_series) (Version:  - Canon Inc.)
Canon iP100 series User Registration (HKLM\...\Canon iP100 series User Registration) (Version:  - )
Canon MG5400 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5400_series) (Version: 1.00 - Canon Inc.)
Canon MG5400 series On-screen Manual (HKLM\...\Canon MG5400 series On-screen Manual) (Version: 7.5.0 - Canon Inc.)
Canon My Image Garden (HKLM\...\Canon My Image Garden) (Version: 1.0.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM\...\Canon My Image Garden Design Files) (Version: 1.0.0 - Canon Inc.)
Canon My Printer (HKLM\...\CanonMyPrinter) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM\...\CanonQuickMenu) (Version: 2.0.0 - Canon Inc.)
Canon Setup Utility 2.4 (HKLM\...\Canon Setup Utility 2.4) (Version:  - )
Canon Utilities Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version:  - )
Canon Utilities Solution Menu (HKLM\...\CanonSolutionMenu) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.1.2) (Version: 5.0.1.2 - Coupons.com Incorporated)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DJI driver version 2.02 (HKLM\...\{EDFDE5EE-84C7-4936-804C-6563943E5754}_is1) (Version: 2.02 - DJI)
DJI Phantom 2 Vision Assistant version 3.6 (HKLM\...\{610B86FC-5F48-406E-B283-90A8CA0C0EFB}_is1) (Version: 3.6 - DJI)
DJI Phantom 2 Vision Assistant version 3.8 (HKLM\...\{EDCE7221-F31F-407A-B348-30D011ED3126}_is1) (Version: 3.8 - DJI)
DJI RC System Assistant version 1.2 (HKLM\...\{2849F48E-8A08-4C43-AC8D-97A367F0DCB6}_is1) (Version: 1.2 - DJI)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.7 - Dropbox, Inc.)
Glary Utilities 2.34.0.1190 (HKLM\...\Glary Utilities_is1) (Version: 2.34.0.1190 - Glarysoft Ltd)
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
iTunes (HKLM\...\{0718A90E-93AA-49AF-A4FE-0165ACD91DF0}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 67 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java 8 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.25.18 - Oracle Corporation) Hidden
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 26.0 - Mozilla)
QuickTime (HKLM\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)
RealDownloader (HKLM\...\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}) (Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM\...\{e6171278-8759-449d-9e0b-c1825debc2ad}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealDownloader (HKLM\...\{FBEFDC9E-F8FB-4B66-A78B-09B7B380D59D}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Sandboxie 4.08 (32-bit) (HKLM\...\Sandboxie) (Version: 4.08 - Sandboxie Holdings, LLC)
TP-LINK TL-WN727N Driver (HKLM\...\{E796AA87-FE52-49A8-AD93-0236A9F87632}) (Version: 1.2.1 - TP-LINK)
UpdateService (HKLM\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Video Downloader (HKLM\...\{62796191-6F12-4ABE-BA8B-B4D4A266C997}) (Version: 1.0.0 - RealNetworks) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 3325.59 MB
Available physical RAM: 1934.02 MB
Total Pagefile: 6649.48 MB
Available Pagefile: 4779.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1941.75 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OSDisk) (Fixed) (Total:135.33 GB) (Free:95.4 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:13.68 GB) (Free:9.4 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MININT-I18D33H
 
Administrator            Ed                       Guest                    
 
 
**** End of log ****


#6 JohnC_21

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Posted 27 June 2015 - 08:47 PM

Seems to be a AVG pop-up.

 

http://boards.straightdope.com/sdmb/showthread.php?p=18474315



#7 edmcmeans

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Posted 27 June 2015 - 09:12 PM

Tried to look at that site, but it says that this IP address is blocked.  Maybe I'll delete my avg temporarily and reload it later.  Thanks, Ed



#8 JohnC_21

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Posted 27 June 2015 - 09:15 PM

Not sure why it would be blocked.

 

One of the posts by Bob

 

I clicked on the white box, down in the left bottom corner somewhere and the AVG screen came up. Killed that and the thing went away.

I appreciate that we get it for free, but this kind of thing is annoying and confusing, because the initial box looks just like a scam.

 

 From Monkey88

 
Got rid of it

I just had that problem now. I opened AVG to run a whole PC scan. I then noticed that there were 2 AVG tabs open on my desktop taskbar. One of them was the scan, the other was just labelled "AVG" with the quotation marks around it.

I right clicked on the "AVG" tab and clicked the 'close window' button. That's got rid of it for me. Hope it works ok

 

 



#9 edmcmeans

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Posted 27 June 2015 - 09:38 PM

Yup - It's AVG.  I clicked around the lower left part of the white box and a full screen opened up with a avg thing trying to sell some added stuff of theirs.  Apparently it is a defective AVG pop up.  Thanks for the clues, very much appreciated, Ed



#10 Michael Wilson

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Posted 28 June 2015 - 03:40 PM

I have the same problem.

i bought a cheap AVG license key from ebay and it worked fine for a few weeks then a popup showed THIS IS AN IELGAL COPY OF AVG for a few days but now it has been replaced with the white fix computer problems which looks kinda unprofessional

I'm wondering if the white popup is masking the THIS IS AN IELGAL COPY OF AVG to buy the seller more time?



#11 edmcmeans

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Posted 28 June 2015 - 05:05 PM

My avg is the legal free version.  On the white box, try clicking all
around on the lower left area of the box and see if it opens up a full
screen from avg.  I'd dump the illegal copy if I were you, and get my money
back from the seller.



#12 JohnC_21

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Posted 28 June 2015 - 06:02 PM

For the amount of views this thread has since yesterday I think AVG has itself a problem. I think this pop-up may be for AVG's PC Tune-up software. BC does not recommend the use of any PC optimizer. They can cause more problems than solve. They are snake-oil IMHO.



#13 JNozum

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Posted 28 June 2015 - 09:48 PM

     I found out "WHO" is responsible for this white box--AVG!  When I did the "3-finger salute" (CTRL-ALT-DEL) and brought up the task manager, there was an entry for AVG.  I killed the task there, and that immediately took the white box with it.  Unfortunately, it appears that AVG is getting PUSHY with other products.  This hacks me off.  They are so pushy with their stupid Safe Search toolbar, too.

 

From John Nozum

 

 



#14 starmangrounded

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Posted 29 June 2015 - 02:40 AM

I found that if you go into Advanced options on AVG and un-ckick show tray notifications this gets rid of the box... Hope this helps . Let me know



#15 Aura

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Posted 29 June 2015 - 04:19 PM

If I may, the following programs are outdated:
  • Adobe Flash Player 17 NPAPI;
  • Glary Utilities 2.34.0.1190;
  • Java 7 Update 67;
  • Java 8 Update 25;
  • Malwarebytes;
  • Sandboxie 4.08 (32-bit);
I strongly suggest you to either uninstall them if you don't use them, or update them to their latest version (for Java, uninstall both instances and download the most recent version from Java.com);

Also, Coupon Printers for Windows is often seen as PUP so if you don't use it, you can get rid of it.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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