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Computer virus/spyware - laptop shuts down during virus scan


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2 replies to this topic

#1 pajacko

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Posted 27 June 2015 - 05:19 PM

Hi all,

 

I am a very big newbie to this site although I've read a few posts about removing spyware/viruses.

This is where I have hit a brick wall.

 

I have some sort of spyware ad thing probably amongst other viruses that have slipped past the virus checker and need to do a cleanup. However, I have tried my bullguard scanner which seems useless, then I tried antimalware plus a few other free online scanner downloads, all of which have resulted in my laptop being shut down during the scan. Sometimes it won't turn back on for 10 minutes, doesn't even show the charge indication lights then all of a sudden it's fine again. It should probably be noted that the laptop gets hotter than it should do - another sign of some sort of virus.

 

I would really appreciate some help, I have limited knowledge and have gone as far as I can using google!

 

Thanks

 



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#2 severac

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Posted 28 June 2015 - 12:00 PM

Hello and welcome  :hello:

 

I don't think that your problems are just because of malware, but we will try to help.

 

-----

 

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

§  Flush DNS

§  Report IE Proxy Settings

§  Reset IE Proxy Settings

§  Report FF Proxy Settings

§  Reset FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices

§  List Users, Partitions and Memory size.

§  List Minidump Files

§  List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

-----

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.

NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.



If you already have MBAM 2.0 installed:

 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

 

 

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

 

----------

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S1].txt as well.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 pajacko

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Posted 28 June 2015 - 06:56 PM

Hi Severac, thanks for the welcome! :)

 

Should note I managed to perform a full scan WITHOUT safe mode on bullguard and fixed 4 issues, then I ran malwarebytes and removed a lot of spyware again outside of safe mode. I haven't used it enough to see how it works but I suspect there may well be other issues affecting the laptop speed regardless of the spyware/virus issues I had/have.

I have also performed a disk cleanup, removing all temp files and the disk cleanup updates bit which was 9.1gb of unnecessary updates.

I am running on windows 7.

 

Here is the minitool results:

 

MiniToolBox by Farbar  Version: 22-06-2015
Ran by Jacko (administrator) on 29-06-2015 at 00:23:41
Running from "C:\Users\Jacko\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite L450D Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Jacko-TOSH
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 70-1A-04-36-AB-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 70-1A-04-36-AB-0C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8e:4de7:3b65:b051%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 29 June 2015 00:13:18
   Lease Expires . . . . . . . . . . : 30 June 2015 00:13:20
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 326113796
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-5B-40-58-00-26-22-3F-C7-E5
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-22-3F-C7-E5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{5B33C2F6-3F04-4D70-A628-A20EEE798769}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 19:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Reusable ISATAP Interface {0F8E44D1-BB04-4702-9822-58C8627C098C}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{31E8A1EB-6C4E-4034-8B1F-0E2F1F2BBED6}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.Home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  SkyRouter.Home
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2a00:1450:4009:80d::200e
 2.127.252.242
 2.127.252.217
 2.127.252.236
 2.127.252.222
 2.127.252.251
 2.127.252.221
 2.127.252.212
 2.127.252.232
 2.127.252.216
 2.127.252.241
 2.127.252.226
 2.127.252.231
 2.127.252.246
 2.127.252.227
 2.127.252.247
 2.127.252.237
 
 
Pinging google.com [2.127.252.217] with 32 bytes of data:
Reply from 2.127.252.217: bytes=32 time=27ms TTL=61
Reply from 2.127.252.217: bytes=32 time=26ms TTL=61
 
Ping statistics for 2.127.252.217:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 27ms, Average = 26ms
Server:  SkyRouter.Home
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=157ms TTL=52
Reply from 98.138.253.109: bytes=32 time=153ms TTL=52
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 153ms, Maximum = 157ms, Average = 155ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...70 1a 04 36 ab 0c ......Microsoft Virtual WiFi Miniport Adapter
 11...70 1a 04 36 ab 0c ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
 10...00 26 22 3f c7 e5 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 27...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
 31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #9
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.6     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.6    281
      192.168.0.6  255.255.255.255         On-link       192.168.0.6    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.6    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.6    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.6    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::8e:4de7:3b65:b051/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/28/2015 03:10:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to create a QNode
 
Error: (06/28/2015 03:10:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to create a QNode
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66080495
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66080495
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/23/2015 06:59:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66069045
 
Error: (06/23/2015 06:59:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66069045
 
Error: (06/23/2015 06:59:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 03:41:59 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072F78) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (06/20/2015 03:41:59 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0x80072F78
 
 
System errors:
=============
Error: (06/29/2015 00:14:14 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Solutions Framework Service service failed to start due to the following error: 
%%1053
 
Error: (06/29/2015 00:14:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Support Solutions Framework Service service to connect.
 
Error: (06/29/2015 00:13:00 AM) (Source: atikmdag) (User: )
Description: Display is not active
 
Error: (06/29/2015 00:13:00 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter
 
Error: (06/29/2015 00:11:59 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/29/2015 00:11:59 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/29/2015 00:11:59 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/29/2015 00:09:26 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (06/29/2015 00:09:26 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (06/29/2015 00:09:25 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
 
Microsoft Office Sessions:
=========================
Error: (06/28/2015 03:10:11 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (06/28/2015 03:10:11 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66080495
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66080495
 
Error: (06/23/2015 06:59:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/23/2015 06:59:44 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 66069045
 
Error: (06/23/2015 06:59:44 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 66069045
 
Error: (06/23/2015 06:59:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/20/2015 03:41:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072F7866c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (06/20/2015 03:41:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072F7800010001(0x00000000, 15:41:30:281 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 15:41:30:289)
00030001(0x00000000, 15:41:30:290 - http://go.microsoft.com)
00030002(0x00000000, 15:41:30:290 - 0)
00040001(0x00000000, 15:41:30:290 - http://go.microsoft.com)
00040002(0x00000000, 15:41:30:304 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 15:41:30:326 - <NULL>)
00040006(0x00000000, 15:41:30:326 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 15:41:30:326 - 0)
00020009(0x80072F78, 15:41:59:780)
00010002(0x80072F78, 15:41:59:780 - <NULL>)
00010003(0x80072F78, 15:41:59:780)
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-03-14 19:23:01.606
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:23:01.261
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:57.762
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:57.400
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:53.976
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:53.666
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:51.021
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:50.700
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:47.466
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-14 19:22:47.151
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Amazon.co.uk (HKLM-x32\...\{A74F16FA-1D5B-405B-8D8D-1BC6F9DAED8B}) (Version:  - Amazon EU S.a.r.L.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{A0880F03-8480-482E-1606-BC91669B0882}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BullGuard Internet Security (HKLM\...\BullGuard) (Version: 15.0 - BullGuard Ltd.)
ccc-core-static (HKLM-x32\...\{14956199-1890-C3D4-F8B8-3C0C6FD82993}) (Version: 2009.0729.2238.38827 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eBay (HKLM-x32\...\{E83BA61A-5D77-4DD5-9C92-A3447F11E27D}) (Version: 1.0.4 - eBay Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
HP Support Solutions Framework (HKLM-x32\...\{96D12EC9-720B-45FB-904C-36D6307A1C76}) (Version: 11.51.0048 - Hewlett-Packard Company)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java™ 6 Update 29 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216025FF}) (Version: 6.0.290 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office XP Small Business (HKLM-x32\...\{91130409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Nectar Search Toolbar for Chrome (HKLM-x32\...\Nectar Search Toolbar for Chrome) (Version:  - )
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1205.15 - Trusteer) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1404.37 - Trusteer) Hidden
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0005 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5904 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30101 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0006 - Realtek)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.13.13771 - Skype Technologies S.A.)
Skype™ Launcher (HKLM-x32\...\{26D8DF7E-DBF8-43A6-8D42-F37497CE603D}) (Version:  - Skype Technologies S.A.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.6.1 - Synaptics Incorporated)
TomTom HOME (HKLM-x32\...\{99072AB4-D795-44D5-9D65-E3C9F8322C97}) (Version: 2.9.7 - TomTom)
TomTom HOME Visual Studio Merge Modules (HKLM-x32\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
Toshiba Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.09 - TOSHIBA)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1E9E8BA6-FD0B-465D-AFA2-ECE10BF095F9}) (Version: 1.0.04.64 - TOSHIBA Corporation)
TOSHIBA ConfigFree (HKLM-x32\...\{F3529665-D75E-4D6D-98F0-745C78C68E9B}) (Version: 8.0.21 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.1 for x64 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM-x32\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 3.01.0.07-A - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM-x32\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version:  - )
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.1.64 - TOSHIBA Corporation)
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.63.0.4C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version: 1.63.0.11C - TOSHIBA CORPORATION)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.0 - TOSHIBA Corporation)
Toshiba Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.00 - TOSHIBA)
Toshiba Online Product Information (HKLM-x32\...\{2290A680-4083-410A-ADCC-7092C67FC052}) (Version: 2.08.0001 - TOSHIBA)
Toshiba Photo Service - powered by myphotobook (HKLM-x32\...\eu.myphotobook.001F9DF2D0BAABEB11F42CCEE43224607B61109C.1) (Version: 1.0.0-663 - myphotobook GmbH)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA Recovery Media Creator Reminder (HKLM-x32\...\InstallShield_{773970F1-5EBA-4474-ADEE-1EA3B0A59492}) (Version: 1.00.0019 - TOSHIBA)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{C2DDF845-7107-40E8-8D2A-8719F1799570}) (Version: 1.0.04.64 - TOSHIBA Corporation)
TOSHIBA SD Memory Utilities (HKLM\...\{EBFF48F5-3CFA-436F-8FD5-94FB01D3A0A7}) (Version: 1.9.1.12 - TOSHIBA)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.33 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE}) (Version: 1.63.0.6C - TOSHIBA CORPORATION)
Toshiba TEMPRO (HKLM-x32\...\{9E4FF410-471F-49E3-9358-74FF0D5E9901}) (Version: 3.05 - Toshiba Europe GmbH)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.2.25.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.4 - TOSHIBA Corporation)
TRORMCLauncher (HKLM\...\{E65C7D8E-186D-484B-BEA8-DEF0331CE600}) (Version: 1.0.0.7 - TOSHIBA) Hidden
TRORMCLauncher (HKLM-x32\...\InstallShield_{E65C7D8E-186D-484B-BEA8-DEF0331CE600}) (Version:  - )
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
USB PC Camera VC305 (HKLM-x32\...\{ADE16A9D-FBDC-4ECC-B6BD-9C31E51D0305}) (Version: 1.45.060824 - Vimicro Corporation)
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.50.26C - TOSHIBA) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 92%
Total physical RAM: 3838.42 MB
Available physical RAM: 284.14 MB
Total Pagefile: 7675.05 MB
Available Pagefile: 4451.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: (WINDOWS) (Fixed) (Total:232.88 GB) (Free:155.95 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:232.49 GB) (Free:225.87 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JACKO-TOSH
 
Administrator            Guest                    Jacko                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
05-06-2015 21:28:38 Software Removal Tool
05-06-2015 21:37:22 Windows Backup
09-06-2015 20:03:35 Windows Backup
09-06-2015 20:43:40 Windows Update
12-06-2015 19:24:49 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
12-06-2015 19:26:33 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
14-06-2015 20:51:33 Windows Backup
22-06-2015 23:04:57 Windows Backup
27-06-2015 00:18:43 ComboFix created restore point
28-06-2015 22:24:04 Windows Backup
 
**** End of log ****
 
 
I shall perform the remaining 2 tests tomorrow evening as the last malwarebytes scan took several hours!
 
Thanks for the quick reply. 
Speak soon.





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