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Unable to shut down, hanging when on. Windows 7


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#1 JBF89

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Posted 27 June 2015 - 04:51 PM

Hi, have had an issue recently where now I cannot shut down my computer as it hangs on logging off/ sometimes on shutting down. Ive left it for 10 minutes and it just sits there so Ive had to force shut it down by holding the power button. This then causes the computer to delete its partition table so I always have to start it up with the windows disk on start up repair to get it to recognise my primary SSD is the boot disk.
Its also started having an issue where when I am playing a game, if I close it down it then decides I cannot open any (well - most) programs, so starting up Steam/itunes/internet explorer for instance, the process comes up in task manager, but nothing actually happens, they sit there and dont actually come up. 
Also turns out, when its doing this you cant close programs either, they close but the process keeps going. Some that I tried to open bring up an error, for instance firefox brought up an error "Too many other files are currently in use by 16-bit programs. Exit one of more 16-bit programs, or increase the value of the FILES command in your Config.sys file.
Ive started up in safe mode, removed a few random programs I dont really use, done a full malware bytes and Avast scan and not come up with anything. Check disk is fine, Ive run the system file checker and thats come back fine too.
 
OS- Windows 7
x64
Original OS in full retail.
Hardware is about 2-3 years old. upgraded graphic card and Heatsink added but both probably about 6months to a year ago. 
Age of OS - probably about 2 years? Cant remember if I reinstalled at all but theres quite a chance I didnt.
 
CPU i7 - 3770k
GFX Palit GTX 770
MoBo ASUS P8Z77-V
PSU - 550W OCZ
 
Manufacturer - Spire Technology (Insurance replacement of previous one which was self built)
No Model number
Desktop PC.
 
Hijack this log is attached, is there anything else you need to know?
 
Spoiler
 
Thanks in advance,
Will.


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#2 JBF89

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Posted 27 June 2015 - 05:01 PM

Sorry logs aswell here:

Attached Files



#3 usasma

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Posted 28 June 2015 - 05:36 AM

More info in my next post - but I wanted to get this put up first.....

I'd also like this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

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Posted 28 June 2015 - 05:46 AM

Only 218 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your BIOS/UEFI (version 1606) dates from 2012.  Please visit the manufacturer's website and check for an update (if available).

If one is available that you can install through Windows (without using a bootable disk), then go ahead and install it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 JBF89

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Posted 28 June 2015 - 06:00 AM

Event log is attached, the 41 errors are generally where Ive hard reset it, either where its hung in shutting down for ages, or on one occasion last night, I end processed explorer.exe to see if it would restart up as at that point I couldnt even use my start bar (I could click the start button but then couldnt click any of the options including shutdown as they were just unresponsive) turns out though explorer wouldnt restart so I was just stuck on the desktop background.

I have no updates left to get on Windows update, I had 6 extra this morning to put on but the freezes have happened since then.

I also did run a Driver verifier test, it BSOD'd on restart as it logged in, dump is attached, that seems to be my razer synapse so Im just running a reinstall on that to see if it makes any difference. 

Will have a look now for a bios update, will update.

Thanks 

Will

Attached Files



#6 JBF89

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Posted 28 June 2015 - 06:04 AM

Been on to ASUS website, only BIOS updates are ones I have to flash on with a bootable disk, assuming its not worth trying?



#7 usasma

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Posted 28 June 2015 - 06:46 AM

For now the BIOS update is not worth trying, but may be in the near future.  Actually it should be the last thing that you do.

The reason I caution against the bootable disk is that it requires a lot of things from the user - and if you make even 1 minor mistake, it can turn your motherboard into a paperweight (it physically can damage the BIOS chip).

 

The best test for Razer devices is to uninstall ALL of the software and physically remove the device from the system.

DON'T FORGET TO TURN DRIVER VERIFIER OFF!!!  To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot for the changes to take effect.

Try using a regular mouse (temporarily) to see if that stops the BSOD's.

If it does, then connect the mouse but don't install the software.

See if that stops the BSOD's

Finally, if all else is well, then download a fresh copy of the latest, Win7 compatible version of the drivers

Install it and see if it works w/o BSOD's

 

B]Analysis:[/B]
The following is for informational purposes only.

[font=lucida console]**************************Sun Jun 28 06:32:52.160 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062815-13743-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:46.861[/B]
*** WARNING: Unable to verify timestamp for rzpmgrk.sys
*** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
Probably caused by :[B]rzpmgrk.sys ( rzpmgrk+1430 )[/B]
BugCheck [B]C4, {f6, 18c, fffffa801187bb10, fffff8800a98d430}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 000000000000018c, Handle value being referenced.
Arg3: fffffa801187bb10, Address of the current process.
Arg4: fffff8800a98d430, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME:  taskeng.exe
FAILURE_BUCKET_ID: [B]X64_0xc4_f6_VRF_rzpmgrk+1430[/B]
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3410[/B]
  BIOS Version                  1606
  BIOS Release Date             08/16/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Jun 28 06:32:52.160 2015 (UTC - 4:00)**************************
intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
TuneUpUtilitiesDriver64.sys   Thu Sep 17 07:54:52 2009 (4AB2238C)
amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsIO.sys                      Mon Aug 23 21:53:02 2010 (4C7325FE)
SCDEmu.SYS                    Wed Jun 15 04:29:27 2011 (4DF86D67)
PxHlpa64.sys                  Mon Oct 17 10:29:34 2011 (4E9C3BCE)
asmtxhci.sys                  Wed Nov  2 23:00:22 2011 (4EB203C6)
asmthub3.sys                  Wed Nov  2 23:00:32 2011 (4EB203D0)
iaStor.sys                    Wed Feb  1 19:15:24 2012 (4F29D59C)
iusb3hub.sys                  Tue Mar 27 04:09:29 2012 (4F7175B9)
iusb3xhc.sys                  Tue Mar 27 04:09:32 2012 (4F7175BC)
iusb3hcs.sys                  Tue Mar 27 04:11:21 2012 (4F717629)
GEARAspiWDM.sys               Thu May  3 15:56:17 2012 (4FA2E2E1)
asahci64.sys                  Tue Jul 17 23:15:00 2012 (50062A34)
AFXfilt.sys                   Mon Jun  3 23:04:44 2013 (51AD594C)
cthdb.sys                     Mon Dec  9 00:40:06 2013 (52A557B6)
athrx.sys                     Fri Feb 21 03:49:10 2014 (53071306)
rzpmgrk.sys                   Thu Apr 17 15:36:12 2014 (53502D2C)
e1c62x64.sys                  Fri May  2 15:02:48 2014 (5363EBD8)
mbam.sys                      Wed Sep  3 13:50:25 2014 (540754E1)
TeeDriverx64.sys              Tue Sep 23 16:01:14 2014 (5421D18A)
rzpnk.sys                     Fri Oct 17 15:38:10 2014 (54417022)
HWiNFO64A.SYS                 Sun Nov 23 11:24:07 2014 (54720A27)
rzudd.sys                     Tue Dec 30 04:32:50 2014 (54A27142)
rzvkeyboard.sys               Tue Dec 30 04:33:02 2014 (54A2714E)
rzdaendpt.sys                 Tue Dec 30 04:33:05 2014 (54A27151)
nvvad64v.sys                  Wed Apr  1 10:36:50 2015 (551C0282)
nvhda64v.sys                  Thu Apr 16 15:03:16 2015 (55300774)
aswMonFlt.sys                 Tue Apr 21 09:00:52 2015 (55364A04)
aswRvrt.sys                   Tue Apr 21 09:00:59 2015 (55364A0B)
aswHwid.sys                   Tue Apr 21 09:01:20 2015 (55364A20)
aswRdr2.sys                   Tue Apr 21 09:01:31 2015 (55364A2B)
aswSnx.sys                    Tue Apr 21 09:01:36 2015 (55364A30)
aswVmm.sys                    Tue Apr 21 09:15:40 2015 (55364D7C)
aswStm.sys                    Tue Apr 21 09:18:49 2015 (55364E39)
RTKVHD64.sys                  Tue May  5 07:18:22 2015 (5548A6FE)
nvlddmkm.sys                  Wed May 27 22:49:51 2015 (5566824F)
aswSP.sys                     Fri Jun 26 03:40:00 2015 (558D01D0)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=asahci64.sys
AFXfilt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=cthdb.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 JBF89

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Posted 29 June 2015 - 11:25 AM

So uninstalled the Razer drivers, havent reinstalled as yet but have had the hangs since. Though now I am fairly certain its somehow related to a game I have just started playing from Steam, Robocraft. Seems a couple others have had this issue and Ive only had the hangs since installing and only after I have played that game. Left PC on for a few hours yesterday without loading it up and everything was fine.

Looks like its their end so unless I notice any other time it hangs Id consider that to be the issue!

Cheers for your help Usasma!

Will.



#9 usasma

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Posted 30 June 2015 - 06:37 AM

I'm glad that you figured it out.

Thanks for letting us know - it'll help others who come searching for help with the same problem.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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