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AMD VIDEO_TDR_ERROR (atikmpag.sys)


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#1 Gaviscon69

Gaviscon69

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Posted 27 June 2015 - 04:23 AM

Hi all! New here. (Introduction now over).

 

Made my way around this post anonymously today with the help of some of these threads already. Especially with the help of "BC Advisor".

 

Been playing World of Warcraft fine up until today. Today was the day my video card decided to crash a couple of times during gameplay ONLY. I've decided post up a few things here so people can see what I have etc as well as what I believe is the problem.

 

Also, I downloaded and installed Catalyst to install my drivers for my specific card. So I think it just gives me everything that it THINKS I need. I need advice on either

 

A) deleting this specific driver with minimal repercussions or;

B) Updating this driver so that it does not interfere with recovery of display driver failure.

 

SPECCY:

 

http://speccy.piriform.com/results/R5Dvx1juJPOsp4uTYEsEpkK

 

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WhoCrashed:

 

ystem Information (local)

computer name: GAVISCON
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., SABERTOOTH X79
CPU: GenuineIntel Intel® Core™ i7-3820 CPU @ 3.60GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 17151176704 total


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 27/06/2015 8:17:33 a.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\062715-27250-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848) 
Bugcheck code: 0x116 (0xFFFFE000E7176010, 0xFFFFF801BA6CD848, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 27/06/2015 8:17:33 a.m. GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF801BA6CD848) 
Bugcheck code: 0x116 (0xFFFFE000E7176010, 0xFFFFF801BA6CD848, 0xFFFFFFFFC00000B5, 0xA)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



 

Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

 

**********************************************************************************************************************************************************


Edited by hamluis, 02 July 2015 - 05:55 AM.
Moved from Audio/Video Software to Win 8 - Hamluis.


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