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Computer freezes after being on for so long


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#1 Parity

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Posted 26 June 2015 - 06:33 PM

I've had an issue of my computer freezing after being on for so long (anywhere from 6-20+ hours of my computer being on without me actually using it). I'm trying to figure out what the problem is.. I scanned my computer for malware (I use Malwarebytes' anti-malware) and I also scanned my pc with Microsoft Security Essentials, the both with full scans no issues (also tested in safe mode, had one issue a while back, but removed malware). I use Ccleaner frequently to remove registry errors as well as clean up the pc in general. 

 

What could possibly be the problem?

 

a side note.. when my computer freezes it may freeze when the screensaver was on OR when the screensaver isn't even on (on desktop screen) - meaning I'm not on the computer during the time.


Edited by Parity, 26 June 2015 - 07:55 PM.


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#2 usasma

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Posted 27 June 2015 - 04:17 AM

Do not use registry cleaners frequently - they can damage the system.

Start with trying this:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

Also, please provide this report (make it soon after the next freeze):

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Parity

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Posted 27 June 2015 - 09:53 AM

Under the "Dism /Online /Cleanup-Image /CheckHealth" I got the following.

 

Image Version: 6.1.7601.18489

 

Error: 87

 

The checkhealth options is not reconized in this context.  blah blah.. random details where I can find it.

 

For the /RestoreHealth I got same problem.

 

For the first command I go version numbers and then it continually kept doing this .......................................... so on so forth

 

Running the sfc.exe /scannow command - Did not find any violations.


Edited by Parity, 27 June 2015 - 11:03 AM.


#4 usasma

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Posted 28 June 2015 - 04:51 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Parity

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Posted 28 June 2015 - 09:31 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

There it is.

Attached Files


Edited by Parity, 28 June 2015 - 09:32 AM.


#6 usasma

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Posted 28 June 2015 - 03:53 PM

There's a pattern that I don't fully understand yet.
You can see several Kernel-EventTracing errors followed by a DHCP-Client error a minute or two later.

 

The Kernel-EventTracing errors are a mix of these:
 

STATUS_OBJECT_NAME_COLLISION     ((NTSTATUS)0xC0000035L)

STATUS_LOG_FILE_FULL             ((NTSTATUS)0xC0000188L)

The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.

STATUS_INVALID_PARAMETER         ((NTSTATUS)0xC000000DL)

The only thing I can see in common is issues with the file system

Please try:

- running CHKDSK /R /F from an elevated (run as Administrator) Command Prompt

- run Seatools for Windows (the long test):  http://www.seagate.com/support/downloads/item/seatools-win-master/

 

I've seen no signs of freezing on the system.

Please, monitor your system's temperatures with this free tool:  http://www.cpuid.com/softwares/hwmonitor.html


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Parity

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Posted 28 June 2015 - 05:16 PM

Thanks for the info. will do.






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