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Will boot in safe mode but black screen in normal mode


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14 replies to this topic

#1 vbt77

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Posted 26 June 2015 - 04:15 PM

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1

 

My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black

 

I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner

 

But it stlil boots to a black screen 

 

What do I do now??????



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#2 hamluis

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Posted 26 June 2015 - 04:35 PM

Boot into safe mode...then do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 vbt77

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Posted 26 June 2015 - 04:42 PM

MiniToolBox by Farbar  Version: 22-06-2015
Ran by Virginia (administrator) on 26-06-2015 at 16:39:20
Running from "C:\Users\Virginia\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: OptiPlex 960 Manufacturer: Dell Inc.
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/26/2015 04:14:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 04:11:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:56:57 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).
 
Error: (06/26/2015 03:56:57 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode.
Operation:
   Instantiating VSS server
 
Error: (06/26/2015 03:56:57 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode.
Operation:     Instantiating VSS server
 
Error: (06/26/2015 03:52:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:46:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:33:12 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).
 
Error: (06/26/2015 03:33:12 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode.
Operation:  Instantiating VSS server
 
Error: (06/26/2015 03:33:12 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
Operation:  Instantiating VSS server
 
 
System errors:
=============
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:38:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:36:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:36:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:36:32 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/26/2015 04:34:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (06/26/2015 04:14:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 04:11:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:56:57 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c
 
Error: (06/26/2015 03:56:57 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode.
Operation:  Instantiating VSS server
 
Error: (06/26/2015 03:56:57 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode.
Operation:  Instantiating VSS server
 
Error: (06/26/2015 03:52:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:46:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/26/2015 03:33:12 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c
 
Error: (06/26/2015 03:33:12 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode.
Operation:     Instantiating VSS server
 
Error: (06/26/2015 03:33:12 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode
Operation:  Instantiating VSS server
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-08-25 18:16:14.079
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.077
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.075
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.068
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.065
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.032
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.030
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.028
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-25 18:16:14.021
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\{34927EBC-98D4-4D53-98BE-510DF5999F50}) (Version: 17.0.0.172 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 17.0.0.172 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
DIRECTV Player (HKLM\...\{33a5f796-fbe8-4ef4-b95d-94e9c3c6efbd}) (Version: 12.0 - DIRECTV)
Evernote v. 5.6.4 (HKLM\...\{DFDF0BE2-2D71-11E4-9454-00163E98E7D6}) (Version: 5.6.4.4632 - Evernote Corp.)
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Infinite HD™ App (HKCU\...\Octoshape Streaming Services) (Version:  - Octoshape ApS)
Java 7 Update 80 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217080FF}) (Version: 7.0.800 - Oracle)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.1.80.15 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUSR) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
RADVISION Conference Client (HKCU\...\{D4B018FD-B6EF-42E0-BE6D-31E1C60189E4}) (Version:  - Radvision Ltd.)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0015-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0016-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0018-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0019-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-001A-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-001B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-001F-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{1F79A96A-2A70-45B3-8A5C-79DA61952879}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-001F-040C-0000-0000000FF1CE}_Office15.PROPLUSR_{9BB6CB7C-80E3-4F73-8A82-E3D88A3721BE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-001F-0C0A-0000-0000000FF1CE}_Office15.PROPLUSR_{64B94D95-B6EC-4E25-832F-D15B13ACFB0C}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-002C-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{14584904-277D-4E54-88E8-7705B774B526}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0044-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-006E-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{0489F084-D6CB-46CE-BFA3-C142E7278864}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0090-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-00A1-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-00BA-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-00E1-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-00E2-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0115-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{0489F084-D6CB-46CE-BFA3-C142E7278864}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-0117-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{D0389590-F29B-4C3D-8CC1-E10BD7581DA4}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{7F6C4883-A18C-459A-82C1-A2F9403F2DA6}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.PROPLUS_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0044-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00BA-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.PROPLUS_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0117-0409-0000-0000000FF1CE}_Office14.PROPLUS_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Skype for Business 2015 (KB2889853) 32-Bit Edition (HKLM\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{BF1B3F01-93F3-4B83-93DB-132EB1AED259}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3054791) 32-Bit Edition (HKLM\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUSR_{04ADDEC1-208F-4295-AA61-16789EA56814}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3054791) 32-Bit Edition (HKLM\...\{91150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUSR_{04ADDEC1-208F-4295-AA61-16789EA56814}) (Version:  - Microsoft)
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 3581.59 MB
Available physical RAM: 2889.68 MB
Total Pagefile: 7161.5 MB
Available Pagefile: 6526.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1953.56 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:452.96 GB) (Free:163.18 GB) NTFS
 
========================= Users: ========================================
User accounts for \\VIRGINIA-PC
 
Administrator            Guest                    Virginia                 
 
**** End of log ****

Edited by hamluis, 26 June 2015 - 05:42 PM.


#4 vbt77

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Posted 26 June 2015 - 04:45 PM

http://speccy.piriform.com/results/u6zq5lhS1GanBY7Q2ubIsA1



#5 hamluis

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Posted 26 June 2015 - 05:44 PM

Please enter the BIOS and check what your first boot device is...your MiniToolBox data reflects a network boot.  You should be booting with your hard drive as the first boot device.

 

Louis



#6 vbt77

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Posted 29 June 2015 - 08:27 AM

It shows in my BIOS that my WD HDD is the first boot - I even removed all other devices - still having the same issue



#7 JohnC_21

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Posted 29 June 2015 - 08:42 AM

If this was a recent problem can you do a System Restore in Safe Mode to a date before the problem happened? 

 

The first thing I would do though is tap F8 at boot and under the Advanced Boot Options select Use Last Known Good Configuration.



#8 dc3

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Posted 29 June 2015 - 10:31 AM

(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Part B
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Part C
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.
 
Restart the computer normally.  Let us know if it boots properly.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 vbt77

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Posted 29 June 2015 - 06:32 PM

I have tried all of the above and it still boots to a black screen in normal mode........now what?



#10 JohnC_21

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Posted 29 June 2015 - 06:42 PM

Because it is a Dell you can tap F12 at boot and run diagnostics. 



#11 vbt77

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Posted 29 June 2015 - 07:14 PM

I ran the boot diagnostics test - and it stated "no problems have been found" - I then continued and did the detailed memory test and again no errors



#12 JohnC_21

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Posted 29 June 2015 - 07:16 PM

What is the Graphics Card on the computer? It will be listed under Display Adapter in Device Manager.



#13 vbt77

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Posted 30 June 2015 - 01:02 PM

I did the more detailed test mode - and under the Symptom tree - when it gets to Vesa SVGA Video - Graphics Mode Test - it black screens and sits their until I hit esc.

 

Graphics Card is - ATI Radeon HD 3450 - Dell OptiPlex

 

And the more testing I really think it is the video card - When I try to open the "Catalyst Control Center"  - I get an error that states "No AMD graphics driver installed, or the AMD driver is not functioning properly.  Please install the AMD driver appropriate for your AMD hardware"

 

When I try to download the driver from Dell's website - I got the error message "failed to load detection driver"

 

Advice?


Edited by vbt77, 30 June 2015 - 01:44 PM.


#14 vbt77

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Posted 30 June 2015 - 02:24 PM

I am not sure how I fixed it but I did - at least for now - it seemed to be an error with Microsoft Visual C++ 2008 Redistributable Package 

 

Thank you all very much for your help!



#15 JohnC_21

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Posted 30 June 2015 - 02:56 PM

Thanks for the update. Glad it got sorted out. It should help others with a similar problem. I am surprised that Visual C++ affected the graphics. You would be able to get the later drivers on AMD's site but I would not install them if everything is running normally now.






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