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Laptop not loading - 'no admin account'


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#1 Tallerpeople

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Posted 26 June 2015 - 02:36 PM

Toshiba (Satellite C50-B-14D) isn't starting properly, and keeps bringing up a blue troubleshooting page. There are options I'd like to try (refresh the PC, system restore etc.) however, every time I choose one of them, it says there's no admin account on the laptop. Each restart just brings it back to the same page. Stuck in a circle. The laptop didn't come with a disc (it doesn't have a disc drive) so that's not an option. I'd also like to keep the files on the laptop if that's possible.

Any advice would be greatly appreciated.



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#2 usasma

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Posted 26 June 2015 - 05:54 PM

To start with, either remove the hard drive and slave it to another computer to copy the data off of it

or, use a bootable drive to boot into another OS and then copy the data to an external drive (may require disabling SecureBoot and enabling legacy/CSM).

 

Once that's done, start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Again, you may have to disable SecureBoot and enable legacy/CSM in order to boot from the disks

For the hard drive diagnostics you'll have to either work on finding a bootable diagnostic for a USB drive - or test the drive when you slave it to a working computer.


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