So back in November or December the CPU fan of my HP Envy died and I had to take it to a shop and have it replaced. While I was there I also had the keyboard replaced as the space key had been broken.
I get the computer back and the techs had so nicely taken the time to run a virus scan, give my computer a tune up, and install windows updates. They felt my computer was 'running slow' and that I might have a virus.
... In the wake of getting my machine back I started getting notices that my copy of windows is no longer genuine.
But it is.
I went through some tech support with Microsoft where they went ahead and 'fixed' it only for it to happen again. I gave up and set the computer aside for six months, unable to fix the problem. Flash forward.
Apparently around that time there was a software release that made a bunch of windows copies show as not genuine. I install windows updates that happened in the month I just stopped dealing with this machine.
I called Microsoft and flailed and they confirmed that the code on the bottom of my computer is indeed a valid, genuine copy of windows. Because it is OEM I need to go to the manufacturer, HP, to get things fixed.
So I called HP. They want me to do a factory reset and/or run the recovery discs. Both of which will result in me COMPLETELY LOSING ALL OF MY DATA and resetting the machine back to factory default. This, of course, sounds like a load of bull to me. I'm not interested in the fast, easy solution. I want the solution that preserves my data and fixes the problem without the massive hassle of backing everything up and moving it to another machine and redoing everything.