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Internet Explorer Crashing


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9 replies to this topic

#1 john_derbyshire

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Posted 26 June 2015 - 12:06 PM

Hi, Has any one on this forum had the same trouble as me.

I'm on BT broadband, and went on a new package infinity with Home Hub 5, set up as per instruction, internet all working ok.

When I try to open Internet Explorer 11 the programme keeps on crashing, Never had this problem before, I can open files etc. with Google Browser. I can't seem to change back to Explorer as my preferred browser.

All my saved  programmes have Explorer at the browser, and if I try to open them Explorer opens up then crashes straight away.

Is there anyway I can go back to Explorer as the main browser, I have tried various thing to change this but no joy.

I have tried to find information about this happening to other users, but haven't found any postings relating to this problem.

Any help would be appreciated.



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#2 boopme

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Posted 26 June 2015 - 02:57 PM

What is your Operating System?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 john_derbyshire

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Posted 26 June 2015 - 03:24 PM

Hi, Windows 7 professional 32 bit



#4 boopme

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Posted 26 June 2015 - 03:44 PM

Moved to Win 7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 john_derbyshire

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Posted 26 June 2015 - 03:59 PM

No was already on windows 7 only had trouble when I put on the BT router home hub 5



#6 hamluis

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Posted 26 June 2015 - 04:34 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 john_derbyshire

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Posted 26 June 2015 - 07:00 PM

MiniToolBox by Farbar  Version: 22-06-2015
Ran by User (administrator) on 27-06-2015 at 00:54:53
Running from "C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EU7L6GQL"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: DH55PJ__ Manufacturer: INTEL_
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (06/27/2015 00:38:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (06/26/2015 09:56:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x2d5c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:41:39 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.17801 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 26b4

Start Time: 01d0b050161aa4cd

Termination Time: 31

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (06/26/2015 09:39:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x23fc
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:38:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x810
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:36:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x9c0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:31:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x85c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:31:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: IEFRAME.dll, version: 11.0.9600.17801, time stamp: 0x553669ec
Exception code: 0xc0000005
Fault offset: 0x001b8102
Faulting process id: 0x26f8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 09:30:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0xff0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (06/26/2015 04:51:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: 50bb40f0213ca.ocx, version: 1.0.0.7, time stamp: 0x50647ac2
Exception code: 0xc0000005
Fault offset: 0x00007bc5
Faulting process id: 0x660
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

System errors:
=============
Error: (06/26/2015 04:53:02 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:53:02 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:53:02 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:52:39 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:52:39 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:52:39 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:14:36 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:14:36 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:14:36 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (06/26/2015 04:12:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Microsoft Office Sessions:
=========================
Error: (06/27/2015 00:38:14 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\common files\Logishrd\sp6_uninstall\tools\64\AddBrowsers.exe

 

Error: (06/26/2015 09:56:09 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc52d5c01d0b052814acdadC:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocxc4bda6d0-1c45-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:41:39 PM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.1780126b401d0b050161aa4cd31C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (06/26/2015 09:39:01 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc523fc01d0b0501d49d5f3C:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocx5fda8c7c-1c43-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:38:50 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc581001d0b05016d1eec2C:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocx59c74ec0-1c43-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:36:06 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc59c001d0b04fb581ced9C:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocxf80ad868-1c42-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:31:57 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc585c01d0b04f20210848C:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocx632c6912-1c42-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:31:32 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642cIEFRAME.dll11.0.9600.17801553669ecc0000005001b810226f801d0b04f09e069b0C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\IEFRAME.dll54839477-1c42-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 09:30:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc5ff001d0b04ef8b45384C:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocx41038d30-1c42-11e5-a74a-7071bc3cc838

 

Error: (06/26/2015 04:51:22 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.178015536642c50bb40f0213ca.ocx1.0.0.750647ac2c000000500007bc566001d0b027ec04e86fC:\Program Files\Internet Explorer\iexplore.exeC:\ProgramData\SaveAs\50bb40f0213ca.ocx30b52079-1c1b-11e5-a74a-7071bc3cc838

 

=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824144531}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Amazon Cloud Drive (HKCU\...\23ab716f18849b6f) (Version: 2.1.2013.1340 - Amazon)
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BabylonObjectInstaller (HKLM\...\{83AA2913-C123-4146-85BD-AD8F93971D39}) (Version: 2.0.0.3 - Babylon Ltd)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BT NetProtect Plus (HKLM\...\MSC) (Version: 14.0.1029 - McAfee, Inc.)
BTHomeHub (HKLM\...\BTHomeHub) (Version:  - British Telecommunications Plc.)
bUysmaratEr (HKLM\...\{5E17B6D4-5C0F-78E2-3EAE-863FE95BF69A}) (Version:  - "")
ChampionDeals (HKLM\...\{37476589-E48E-439E-A706-56189E2ED4C4}_is1) (Version:  - ChampionDeals)
Chinese Simplified Fonts Support For Adobe Reader X (HKLM\...\{AC76BA86-7AD7-2447-0000-A00000000003}) (Version: 10.0.0 - Adobe Systems Incorporated)
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Authentication Manager (HKLM\...\{CA55005D-94AC-4596-9646-679D6CC0D620}) (Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (HKLM\...\{C4E28723-0663-4012-9BDC-E21A14C1316C}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (HKLM\...\{D9EE360A-7C19-47EC-93C7-97DEFF64804B}) (Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (HKLM\...\{5E8AC853-65BB-4C99-A09E-19B81851E14C}) (Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (HKLM\...\{012C59CF-074A-43DA-8085-B6E636733B59}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (HKLM\...\{ADE8A83D-BB70-4FB5-BA19-26C47EA31894}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (HKLM\...\{0E1C5B43-1837-4F98-A96B-79A8A0A5955F}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Claro LTD toolbar  on IE (HKLM\...\claro) (Version:  - Claro LTD)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
deal4real (HKLM\...\{2FA77785-00C3-A920-6452-D4FE5C9C129F}) (Version:  - "")
Debug Diagnostics 1.2 32-bit (HKLM\...\{F0C003B5-6F66-49A3-86C4-49D7D2502ADA}) (Version: 1.2.0.52 - Microsoft Corporation)
DMUninstaller (HKLM-x32\...\DMUninstaller) (Version:  - )
doownloauditkeep (HKLM\...\{1C52B8B6-FFA2-12F6-0A5A-E8301F96A568}) (Version:  - "")
Elite Unzip Internet Explorer Toolbar (HKLM\...\EliteUnzip_aabar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)

eReg (HKLM\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ExpressFiles (HKCU\...\ExpressFiles) (Version: 1.0.2 - http://www.express-files.com/)
FLV Runner Toolbar (HKLM\...\FLV_Runner Toolbar) (Version: 6.9.0.16 - FLV Runner)
FromDocToPDF Internet Explorer Toolbar  (HKLM\...\FromDocToPDF_65bar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.4805.320 - Google Inc.)
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.22.3 - Google Inc.) Hidden
GoToAssist Corporate (HKLM\...\{DAB5C521-80B2-48C3-B0DA-326A1B331F55}) (Version: 9.0.570 - Citrix) Hidden
GoToAssist Corporate (HKLM\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
IBM Lotus Organizer 6 - English (HKLM\...\{4F726761-6E69-7A65-7236-2E31302D0409}) (Version: 6.1 - IBM & Lotus Development Corporation)
iCloud (HKLM\...\{9A07AB4F-6B53-43E9-B7FC-7892E8C26BE3}) (Version: 4.1.1.53 - Apple Inc.)
iLivid (HKLM\...\iLivid) (Version: 4.0.0.3180 - Bandoo Media Inc)
Intel® Network Connections 18.7.28.0 (HKLM\...\PROSetDX) (Version: 18.7.28.0 - Intel)
Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2361 - Intel Corporation)
iPad/iPhone/iPod to Computer Transfer 7.9.0.0 (HKLM\...\Cucusoft iPad/iPhone/iPod to Computer Transfer_is1) (Version:  - Cucusoft, Inc.)
iTunes (HKLM\...\{CE1F04C7-79BC-4219-BE6A-BA490224D4B5}) (Version: 12.1.2.27 - Apple Inc.)
Java 7 Update 71 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.45.14 - Oracle Corporation) Hidden
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KWHotel Free EN (0.41.42) (HKLM\...\KWHotel) (Version: 0.41.42.0 - KajWare)
less2Payu (HKLM\...\{82B558C7-2A69-D3D5-B65A-DCAB3B65AD02}) (Version:  - "")
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Lotus SmartSuite - English (HKLM\...\{536D6172-7453-7569-7465-392E38300409}) (Version: 9.8.0 - Lotus Development Corporation)
MapsGalaxy Toolbar (HKLM\...\MapsGalaxy_39bar Uninstall) (Version:  - Mindspark Interactive Network)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Meeting Scheduler for Google Calendar (HKLM\...\{3A57CD45-F31A-6B1C-0E7A-C376E1B1AB4E}) (Version:  - "")
Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM\...\Office14.Click2Run) (Version: 14.0.6122.5000 - Microsoft Corporation)
Microsoft Office Home and Business 2010 - English (HKLM\...\{90140011-0062-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5003 - Microsoft Corporation)
Microsoft Report Viewer Redistributable 2005 (HKLM\...\Microsoft Report Viewer Redistributable 2005) (Version:  - Microsoft Corporation)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (HKLM\...\{90120000-00B2-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works 7.0 (HKLM\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0620 - Microsoft Corporation)
MyStart Toolbar (HKLM\...\mystarttb) (Version: 5.3.1.21 - Visicom Media Inc.)
MyTomTom 3.2.0.700 (HKLM\...\MyTomTom) (Version: 3.2.0.700 - TomTom)
Online Plug-in (HKLM\...\{F390D923-76F1-458E-8218-8C0C156CDCFD}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
OpenOffice 4.0.1 (HKLM\...\{24B89186-2A56-4D28-B930-6F4FCF224E2F}) (Version: 4.01.9714 - Apache Software Foundation)
Organizer Conversion Utility (HKLM\...\Organizer Conversion Utility) (Version:  - )
Payday Payback (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{76c15500}) (Version:  - Software Publisher)
PhoneTrans 4.2.5 (HKLM\...\{37823FA5-B4AA-458A-AADA-027A95958911}}_is1) (Version: 4.2.5 - iMobie Inc.)
PowerLine Utility (HKLM\...\{90CEFC52-6FA1-42A3-88CE-4CA57F0F1582}) (Version: 1.1.510 - TP-LINK)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Ralink RT2870 Wireless LAN Card (HKLM\...\{28DA7D8B-F9A4-4F18-8AA0-551B1E084D0D}) (Version: 1.5.12.0 - Ralink)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1412.176 - Trusteer) Hidden
Reimage Repair (HKLM\...\Reimage Repair) (Version: 1.8.1.7 - Reimage)
SalesChecker (HKLM\...\{CC17A332-9555-AD95-3985-0BDD9BF0EC71}) (Version:  - "")
SaurfkEepit (HKLM\...\{594FD08C-0622-F9B8-CB02-7C1355D33CB8}) (Version:  - "")
SaveAs (HKLM\...\{16726771-C380-4280-BAF9-1223B3838786}) (Version:  - SaveAs)
saveRNEt (HKLM\...\{614925F9-841A-53FE-A28F-DC30FA07239B}) (Version:  - "")
SaveruAududoen (HKLM\...\{10A0E600-D246-BD63-F465-4C849C688998}) (Version:  - SavveRAddon)
Self-service Plug-in (HKLM\...\{47117FCA-0D00-4B6D-9D68-00B763629463}) (Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Shared C Run-time for x86 (HKLM\...\{1945A4B5-73B6-4DE9-99A3-05261B7FDED0}) (Version: 10.0.0 - McAfee) Hidden
ShopuperMasetter (HKLM\...\{35E0D123-1F22-9AE6-F973-B7ECA46E8BFE}) (Version:  - ShoPpeErMasoteR)
ss u helper (HKLM\...\S-195761990) (Version: 2.2.0.1729 - )
ss u helper (HKLM\...\S-5429646244) (Version: 4.3.0.1574 - )
TicTaCoupon (HKLM\...\{E370F69F-ED3F-925F-31FC-14D1329A713B}) (Version:  - "")
TomTom HOME (HKLM\...\{EC5F4C1B-F838-4CB7-8561-8F809296428B}) (Version: 2.9.4 - TomTom)
TomTom HOME Visual Studio Merge Modules (HKLM\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
Torch (HKCU\...\Torch) (Version: 25.0.0.3646 - Torch Media Inc.)
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1412.176 - Trusteer)
Ubiquiti UniFi (remove only) (HKLM\...\Ubiquiti UniFi) (Version:  - )
VaudIX (HKLM\...\{681002C6-5019-81A2-7871-A43754F71E56}) (Version: 1.2.0.1529 - VaUodIIx)
VC_CRT_x86 (HKLM\...\{8054D734-39C7-463D-B764-9C883982B8F9}) (Version: 1.02.0000 - Intel Corporation) Hidden
VideoPlayer v2.0.6 (HKLM\...\VideoPlayer) (Version: v2.0.6 - TUGUU SL)
Visual Studio C++ 10.0 Runtime (HKLM\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Wajam (HKLM\...\WajaNEnhance) (Version: 2.26.2.8 (i2.6) - WajaNEnhance)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinPcap 4.1.2 (HKLM\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
YoutubeAdblocker (HKLM\...\{4820778D-AB0D-6D18-C316-52A6A0E1D507}) (Version: 2.1.0.1965 - YoutubeAdblocker)

 

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 3253.32 MB
Available physical RAM: 948.42 MB
Total Pagefile: 6504.94 MB
Available Pagefile: 2431.54 MB
Total Virtual: 2047.88 MB
Available Virtual: 1936.71 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:761.98 GB) NTFS
2 Drive d: (UniFi) (CDROM) (Total:0.14 GB) (Free:0 GB) CDFS

 

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    User                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

18-06-2015 15:42:07 Installed Rapport
21-06-2015 18:00:08 Windows Backup
24-06-2015 12:32:40 Installed Debug Diagnostics 1.2 32-bit
26-06-2015 20:27:16 Removed Java 8 Update 45

**** End of log ****


Edited by hamluis, 27 June 2015 - 08:36 AM.


#8 hamluis

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Posted 27 June 2015 - 08:38 AM

You seem to have a number of questionable (IMO) toolbars and other apps installed...topic moved to Am I infected forum.

 

Louis



#9 severac

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Posted 28 June 2015 - 07:08 AM

Hello john_derbyshire,

 

do you still need help? I can help you to check your system for malware problems. 

 

If you want to check, please follow this steps:

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

-------

 

Please download Junkware Removal Tool to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#10 Aura

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Posted 28 June 2015 - 11:05 AM

Hi john_derbyshire :)

Before following severac's instructions, I would like you to uninstall the malicious programs below. The reason is that most malicious programs does quite a good job at removing them from the system, and if you are to remove them using malware removal tools, they can leave remnants behind. If you proceed with the uninstalls first, you'll end up with a system way cleaner than going by the malware removal tools first. These programs are to be uninstalled:
  • BabylonObjectInstaller;
  • bUysmaratEr;
  • ChampionDeals;
  • Claro LTD toolbar on IE;
  • deal4real;
  • DMUninstaller;
  • doownloauditkeep;
  • Elite Unzip Internet Explorer Toolbar;
  • ExpressFiles;
  • FLV Runner Toolbar;
  • FromDocToPDF Internet Explorer Toolbar;
  • Google Toolbar for Internet Explorer;
  • iLivid;
  • less2Payu;
  • MapsGalaxy Toolbar;
  • MyStart Toolbar;
  • Reimage Repair;
  • SalesChecker;
  • SaurfEepit;
  • SaveAs;
  • SaveruAududoen;
  • ShopuperMasetter;
  • ss u helper;
  • ss u helper;
  • TacTaCoupon;
  • Torch;
  • VaudiX;
  • VideoPlayer v2.0.6;
  • Wajam;
  • YoutubeAdBlocker;
As you can see, you have a lot of malicious programs installed on your system. Please uninstall them first and if you cannot uninstall one (or some of them), list them here and I'll help you :)

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