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ComboFIx and MBAM cant be installed.. HELP


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4 replies to this topic

#1 lintangtimur

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Posted 26 June 2015 - 05:37 AM

i start my ComboFix and then show this pop up .

OS : WIndows 7 SP 1

 

2hfm5qw.jpg

 

when i want to install mbam, this setup is hang

ea2pol.jpg

153pj5f.jpg



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#2 buddy215

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Posted 26 June 2015 - 06:14 AM

Welcome to BC !

 

If malware is blocking the install of a security program then try using Rkill. If it finds and stops processes doing the blocking then DO NOT REBOOT.

Immediately attempt to install MBAM and run a scan. RKill Download Link Download Now iExplore.exe

 

You can use a standalone...doesn't install...such as Emsisoft Emergency Kit Download to scan.

Emsisoft Emergency Kit is a collection of standalone security programs and scanners that can be run from a USB key, bootable CD/DVD, or from within Windows Safe Mode without having to download and install a full security product. This program is very useful for infections, such as Ransomware,  that cannot be removed while the infections are active or while logged into Windows.

 

ComboFix should only be used by professionals trained in its use.

 

If Rkill and Emsisoft are unsuccessful in being able to run or allow MBAM to run, then you will need to ask for help in the Malware Removal Forum. If

MBAM is allowed to run please post the results of what it found and quarantined.

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Edited by buddy215, 26 June 2015 - 06:16 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 lintangtimur

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Posted 27 June 2015 - 07:11 AM

Welcome to BC !

 

If malware is blocking the install of a security program then try using Rkill. If it finds and stops processes doing the blocking then DO NOT REBOOT.

Immediately attempt to install MBAM and run a scan. RKill Download Link Download Now iExplore.exe

 

You can use a standalone...doesn't install...such as Emsisoft Emergency Kit Download to scan.

Emsisoft Emergency Kit is a collection of standalone security programs and scanners that can be run from a USB key, bootable CD/DVD, or from within Windows Safe Mode without having to download and install a full security product. This program is very useful for infections, such as Ransomware,  that cannot be removed while the infections are active or while logged into Windows.

 

ComboFix should only be used by professionals trained in its use.

 

If Rkill and Emsisoft are unsuccessful in being able to run or allow MBAM to run, then you will need to ask for help in the Malware Removal Forum. If

MBAM is allowed to run please post the results of what it found and quarantined.

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Thank you BC Advisor, Emisoft is worked for me. The problem in

RegKey, debugger nsjw.exe

 

.

But how to use combofix? i run the program and then it just extract and close.



#4 severac

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Posted 27 June 2015 - 07:17 AM

You should not use ComboFix on your own

Please read this topic about Combofix: ComboFix usage, Questions, Help? - Look here

 

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

Start with Step 6. 


Edited by severac, 27 June 2015 - 07:18 AM.

I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 buddy215

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Posted 27 June 2015 - 08:36 AM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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