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No network connectivity, Win 7 serial number disappeared, AV won't run

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#1 wobblerlorri


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Posted 25 June 2015 - 09:07 PM

I sure hope y'all can help me -- you've done it before!


I'm running a home-built Windows 7 box, running Windows 7 Professional (x64) Service Pack 1 (build 7601). This is the BelArc Advisor info on the hardware and OS:



System Model

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 8/25/2013 5:20:32 PM


Main Circuit Board b

Board: BIOSTAR Group TA970
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 4.6.4 11/05/2012

Enclosure Type: Desktop



3.60 gigahertz AMD FX-4100 Quad-Core
192 kilobyte primary memory cache
4096 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)


Board: BIOSTAR Group TA970
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 4.6.4 11/05/2012



750.15 Gigabytes Usable Hard Drive Capacity
564.66 Gigabytes Hard Drive Free Space
ASUS DRW-24B1ST c ATA Device [Optical drive]
Kingston DataTraveler 2.0 USB Device [Hard drive] (16.13 GB) -- drive 1
ST3750528AS [Hard drive] (750.16 GB) -- drive 0, s/n 5VP34XJ7, rev CC38, SMART Status: Healthy


Memory Modules c,d

8186 Megabytes Usable Installed Memory

Slot 'A1_DIMM0' has 4096 MB (serial number A1_SerNum0)
Slot 'A1_DIMM1' has 4096 MB (serial number A1_SerNum1)
Slot 'A1_DIMM2' is Empty
Slot 'A1_DIMM3' is Empty


Local Drive Volumes


c: (NTFS on drive 0) *

265.98 GB

206.07 GB free


d: (NTFS on drive 0)

484.17 GB

358.59 GB free


* Operating System is installed on c:



The problem is this: about a week ago, MalwareBytes started finding a registry key and value for PUP.Optional.Spigot.A on my computer, every time it ran. I'd have it clean it, and the system ran fine. Today I booted up my box, and it would never connect to the network. Tested the cable and switch, everything's good. My antivirus, F-Secure, wouldn't load, Firefox wouldn't load, Thunderbird wouldn't load. No programs would load.


I started my box in Safe Mode, and was able to connect to the network with no problems. I ran MalwareBytes again, found the same issues, and removed them. Restarted my computer, and had the same problems.


I checked Task Manager, and I see a LOT of svchost entries. Checked my computer's properties, and my Windows Activation information is completely gone -- this was a fully activated, legal version of Win 7. None of the computer's information is displayed -- it says everything is "not available". Rebooted in Safe Mode, ran MalwareBytes again, and found the same problems. Checked properties, now it can see my computer's physical information, but the Windows Activation info is still missing. I don't have any way to activate it again.


About a week or 10 days ago, the Reserve Win 10 icon appeared in my systray, and I reserved my copy. The icon has stayed there, but I just ignored it. Today it's gone, and my system is well and truly hosed. I can only get network connectivity in Safe Mode, can't run my AV in Safe Mode, and can't run anything in normal mode.


Here is the info on the Spigot entries from MalwareBytes' log for today:


HKU\S-1-5-21-1352717639-1200070478-4210404594-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{9BA72592-8656-4376-B20C-61181210E802}PUP.Optional.Spigot.A success hash 5c8e6f4fa9e171c55233206fe61f45bb


HKU\S-1-5-21-1352717639-1200070478-4210404594-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{9BA72592-8656-4376-B20C-61181210E802} OSDFileURL PUP.Optional.Spigot.A success file:///C:/Program%20Files%20(x86)/Common%20Files/Spigot/Search%20Settings/yahoo_ie.xml hash 5c8e6f4fa9e171c55233206fe61f45bb


I'm completely unsure if it's the Spigot thing that's caused my issue or if the Reserve Win 10 icon caused an issue or if it's something else. Whatever, it's really a pain. Can I get a little help? Or should I just reload Win 7 and call it done?

Edited by wobblerlorri, 25 June 2015 - 09:12 PM.

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#2 wobblerlorri

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Posted 27 June 2015 - 06:17 PM

Yeah, well, never mind. I finally just gave up, reformatted the drive, and tonight I'm doing a clean install of Win 7, assuming of course I can solve that UEFI v GPT issue....

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