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Hello all, newbie here needing help please. I have the dreaded Crypt0l0cker


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#1 1pebo

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Posted 25 June 2015 - 03:01 PM

Hi everyone, I am new to this forum so please excuse me if I inadvertently contravene any of your rules in my hour of need!

Like an idiot I broke the golden rule of not opening something sent by email, which due to current circumstances of being involved in suing someone for a debt looked like they might have had something to do with my court case!.........Wrong they did not but instead have resulted in both my files on my hard drive and those in the cloud on Dropbox being encrypted and a file installed on my computer which I cannot close demanding a ransome.

All the affected files have the suffix ENCRYPTED added to them. I have tried Decryptolocker which does not appear to recognise my files as encrypted, so was hoping for some help from you.

I have a backup and also reinstall images so providing my backup is not infected then I have an ultimate solution but was just wondering if there were any quicker or simpler solutions.

My laptop is now offline and switched off so posting from my iPad.

I have run a number of malware utilities and I am hoping I am now clean but is there a definitive way of knowing, and just as importantly how do I recover my files and also ensure that I do not get reinfected by either my drop box or my backup files.

Thanks in advance everyone!
Peter

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#2 quietman7

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Posted 25 June 2015 - 04:11 PM

:welcome: to Bleeping Computer.

Information about Crypt0L0cker can be found here: TorrentLocker changes it's name to Crypt0L0cker

Crypt0L0cker typically deletes all Shadow Volume Copies so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try in case the infection did not do what it was supposed to do since it is not uncommon for these infections to sometimes fail to properly delete Shadow Volume Copies since it is not uncommon for these infections to sometimes fail to properly delete Shadow Volume Copies.

At this time there is no fix tool and no known way to decrypt your files. The best solution for dealing with encrypted data is to restore from backups or attempt to use file recovery software such as R-Studio or Photorec to recover some of your original files. The only other alternative is to save your data as is and wait for possible updates...meaning, what seems like an impossibility at the moment (decryption of your data) there is always hope someday there may be a breakthrough or possible solution so save the encrypted data and wait until that time.

There is an ongoing discussion in this topic: Crypt0L0cker Ransomware Support & Discussion

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that support topic discussion. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

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