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Laptop running slower than a Glacier


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#1 woozy4life

woozy4life

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  • Local time:08:27 PM

Posted 25 June 2015 - 02:48 PM

My elderly father has been complaining that his laptop has been running rather slowly for the last couple of months ( which I took as not so subtle reminders, I was supposed to give him my current desktop once I built a new machine ). Yesterday, he said that programs werent starting, those that were running wouldnt close, and it wouldn't let him delete a file.
When I took a look, the hard drive was in constant use, and it was as if some CPU and memory hogging programs were running, mouse movements were slow and jerky, clicks didnt seem to register and apps like windows explorer and chrome took about 5-10 minutes to open.
My first thought was that the hard drive going bad. It soon became apparent that the drive was fine, and the problem was the computer was awash with malware and viruses.
Panda Antivirus , MBAM, ADWCleaner and combofix took care of most of it,( Backdoor.bot.NET, Trojan.CryptoWall, TornTV, GlobalUpdate, Trojan.Dropper.Necurs ) but it still seems like something may be lingering about.
looking over the logs below it seems like there might be a hardware issue too, or it may have been heat related due to the CPU load and hard drive thrashing.
Any help would be appreciated .. ( and Dad is grounded from the internet .. lol )
 
below are the results of Speccy and MiniToolBox....
 
http://speccy.piriform.com/results/bZQyJq1Zp6VFlNP7D5g0Aqn
 
 
MiniToolBox by Farbar  Version: 22-06-2015
Ran by John Johnson (administrator) on 25-06-2015 at 20:36:27
Running from "C:\Users\John Johnson\Tech Tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire 5741Z Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/25/2015 08:13:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: GOM.EXE, version: 2.2.56.5183, time stamp: 0x52b2481c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x73e8cb49
Faulting process id: 0x1598
Faulting application start time: 0xGOM.EXE0
Faulting application path: GOM.EXE1
Faulting module path: GOM.EXE2
Report Id: GOM.EXE3
 
Error: (06/25/2015 08:12:54 AM) (Source: Application Error) (User: )
Description: Faulting application name: GOM.EXE, version: 2.2.56.5183, time stamp: 0x52b2481c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xc700ceef
Faulting process id: 0x1598
Faulting application start time: 0xGOM.EXE0
Faulting application path: GOM.EXE1
Faulting module path: GOM.EXE2
Report Id: GOM.EXE3
 
Error: (06/25/2015 08:07:00 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1704. An installation for AVG 2015 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (06/25/2015 07:50:44 AM) (Source: Application Hang) (User: )
Description: The program DivXControlPanelLauncher.exe version 1.2.0.66 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 16ac
 
Start Time: 01d0af12d2ad10f9
 
Termination Time: 47
 
Application Path: C:\Program Files (x86)\DivX\DivX Control Panel\DivXControlPanelLauncher.exe
 
Report Id: 77d4af28-1b06-11e5-b4e3-88ae1d632a23
 
Error: (06/24/2015 07:18:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: conhost.exe, version: 6.1.7601.18869, time stamp: 0x5563565c
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x0000000000024949
Faulting process id: 0x1114
Faulting application start time: 0xconhost.exe0
Faulting application path: conhost.exe1
Faulting module path: conhost.exe2
Report Id: conhost.exe3
 
Error: (06/24/2015 11:26:15 AM) (Source: MsiInstaller) (User: Home-PC)
Description: Product: Skype™ 7.5 -- Error 1704. An installation for AVG 2015 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?
 
Error: (06/22/2015 00:03:35 PM) (Source: Application Hang) (User: )
Description: The program uTorrent.exe version 3.4.3.40298 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 25e0
 
Start Time: 01d0acd9d72ec280
 
Termination Time: 993
 
Application Path: C:\Users\John Johnson\AppData\Roaming\uTorrent\uTorrent.exe
 
Report Id: 3d1a0d3f-18ce-11e5-a9d7-88ae1d632a23
 
Error: (06/22/2015 11:57:04 AM) (Source: Application Hang) (User: )
Description: The program uTorrent.exe version 3.4.3.40298 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1454
 
Start Time: 01d0acd81cbf23ed
 
Termination Time: 1129
 
Application Path: C:\Users\John Johnson\AppData\Roaming\uTorrent\uTorrent.exe
 
Report Id: 0107b1d8-18cd-11e5-a9d7-88ae1d632a23
 
Error: (06/21/2015 11:40:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: GOM.EXE, version: 2.2.56.5183, time stamp: 0x52b2481c
Faulting module name: MSHTML.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x000ab846
Faulting process id: 0x3064
Faulting application start time: 0xGOM.EXE0
Faulting application path: GOM.EXE1
Faulting module path: GOM.EXE2
Report Id: GOM.EXE3
 
Error: (06/21/2015 11:39:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: GOM.EXE, version: 2.2.56.5183, time stamp: 0x52b2481c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00630025
Faulting process id: 0x3064
Faulting application start time: 0xGOM.EXE0
Faulting application path: GOM.EXE1
Faulting module path: GOM.EXE2
Report Id: GOM.EXE3
 
 
System errors:
=============
Error: (06/25/2015 04:23:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (06/25/2015 04:22:27 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (06/25/2015 04:22:25 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (06/25/2015 03:42:48 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (06/25/2015 02:31:53 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (06/25/2015 02:30:43 PM) (Source: Application Popup) (User: )
Description: \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (06/25/2015 02:21:28 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (06/25/2015 01:45:53 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (06/25/2015 01:45:51 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (06/25/2015 01:16:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2015-06-25 14:30:43.998
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-06-25 14:30:43.856
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
AC3Filter 2.5b (HKLM-x32\...\AC3Filter_is1) (Version: 2.5b - Alexander Vigovsky)
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.60 - NewTech Infosystems)
Acer Crystal Eye webcam Ver:1.1.167.331 (HKLM-x32\...\{D0ACE89D-EC7F-470F-80BE-4C98ED366B32}) (Version: 1.1.167.331 - Chicony Electronics Co.,Ltd.)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3003 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3011 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{ABEE079E-648E-488B-8301-0C3DB48C1BCE}_is1) (Version: 6.1.0.2 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3002 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0412.2010 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Alcatech BPM Studio Professional v4.9.1 (HKLM-x32\...\Alcatech BPM Studio Professional v4.9.1) (Version:  - )
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazonia (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}) (Version:  - Oberon Media)
Any Video Converter 5.5.9 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2015 (HKLM\...\{60617D41-12B1-4D1F-B826-985727E26121}) (Version: 15.0.4365 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{A111021A-2AC8-4990-9F39-7990131252EE}) (Version: 15.0.6037 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6037 - AVG Technologies)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.60 - NewTech Infosystems) Hidden
BeTrapped! (HKLM-x32\...\BeTrapped!) (Version:   - MumboJumbo, LLC)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 12.52.04 - Broadcom Corporation)
Cake Mania (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111199750}) (Version:  - Oberon Media)
Chicken Invaders 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110209593}) (Version:  - Oberon Media)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  - )
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.2719.50 - CyberLink Corp.)
Dairy Dash (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-115053100}) (Version:  - Oberon Media)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.3.22 - DivX, LLC)
Dream Day First Home (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}) (Version:  - Oberon Media)
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
EPSON Attach To Email (HKLM-x32\...\{20C45B32-5AB6-46A4-94EF-58950CAF05E5}) (Version: 1.01.0000 - SEIKO EPSON) Hidden
EPSON Attach To Email (HKLM-x32\...\InstallShield_{20C45B32-5AB6-46A4-94EF-58950CAF05E5}) (Version: 1.01.0000 - SEIKO EPSON)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.2.0 - SEIKO EPSON CORPORATION)
Epson Easy Photo Print 2 (HKLM-x32\...\{71E90740-5E5F-4D43-AB8F-CAC1D93DBB5B}) (Version: 2.5.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{0F13C24A-FFE2-4CD0-8E0B-DC804E0A0E0B}) (Version: 3.10.0035 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{896667C8-53F8-47B8-B6B0-B113B10F05BC}) (Version: 1.20.0000 - SEIKO EPSON CORPORATION)
EPSON File Manager (HKLM-x32\...\{D02F30FB-0BC4-419A-9B9C-ADC610029B50}) (Version: 1.3.2.0 - )
EPSON Manuals (HKLM-x32\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.32.0.0 - SEIKO EPSON CORPORATION)
Epson Print CD (HKLM-x32\...\{D16A31F9-276D-4968-A753-FFEAC56995D0}) (Version: 2.34.00 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan Assistant (HKLM-x32\...\{2A88F1BF-7041-4E42-84B1-6B4ACB83AC64}) (Version: 1.10.00 - )
EPSON XP-610 Series Printer Uninstall (HKLM\...\EPSON XP-610 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
Farm Frenzy 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11531173}) (Version:  - Oberon Media)
FlacSquisher 1.3.1 (HKLM-x32\...\FlacSquisher) (Version: 1.3.1 - FlacSquisher)
Galapago (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111307457}) (Version:  - Oberon Media)
GIMP 2.8.10 (HKLM\...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.56.5183 - Gretech Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Granny In Paradise (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110551697}) (Version:  - Oberon Media)
Heroes of Hellas (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113786380}) (Version:  - Oberon Media)
High-Definition Video Playback 10 (HKLM-x32\...\{237CCB62-8454-43E3-B158-3ACD0134852E}) (Version: 7.0.11400.29.0 - Nero AG) Hidden
HMA! Pro VPN 2.8.19.0 (HKLM-x32\...\HMA! Pro VPN) (Version: 2.8.19.0 - Privax Ltd)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Inspector Parker (HKLM-x32\...\Inspector Parker) (Version:   - MumboJumbo, LLC)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.6.1001 - Intel Corporation)
iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.8 - Acer Inc.)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office OneNote 2003 (HKLM-x32\...\{90A10409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Visio Professional 2003 (HKLM-x32\...\{90510409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyEpson Portal (HKLM-x32\...\{3361D415-BA35-4143-B301-661991BA6219}) (Version: 1.1.1.0 - SEIKO EPSON CORPORATION) Hidden
MyEpson Portal (HKLM-x32\...\MyEpson Portal) (Version:  - SEIKO EPSON Corporation)
MyWinLocker (HKLM-x32\...\{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}) (Version: 3.1.210.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.210.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.210.0 - Egis Technology Inc.)
Nero BackItUp 10 (HKLM-x32\...\{68AB6930-5BFF-4FF6-923B-516A91984FE6}) (Version: 5.4.11600.19.100 - Nero AG)
Nero Burning ROM 10 (HKLM-x32\...\{7A5D731D-B4B3-490E-B339-75685712BAAB}) (Version: 10.0.11100.10.100 - Nero AG)
Nero BurnRights 10 (HKLM-x32\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.0.11000.12.100 - Nero AG)
Nero CoverDesigner 10 (HKLM-x32\...\{FCF00A6E-FB58-477A-ABE9-232907105521}) (Version: 5.0.10900.11.100 - Nero AG)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.0.10800.7.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.0.11000.10.100 - Nero AG)
Nero InfoTool 10 (HKLM-x32\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.0.10800.8.100 - Nero AG)
Nero MediaHub 10 (HKLM-x32\...\{1F7FB68F-52F6-46A3-B42F-38CE46295AE5}) (Version: 1.0.13400.11.100 - Nero AG)
Nero Multimedia Suite 10 (HKLM-x32\...\{277C1559-4CF7-44FF-8D07-98AA9C13AABD}) (Version: 10.0.13100 - Nero AG)
Nero Recode 10 (HKLM-x32\...\{8ECEC853-5C3D-4B10-B5C7-FF11FF724807}) (Version: 4.6.10900.4.100 - Nero AG)
Nero RescueAgent 10 (HKLM-x32\...\{E337E787-CF61-4B7B-B84F-509202A54023}) (Version: 3.0.10900.9.100 - Nero AG)
Nero SoundTrax 10 (HKLM-x32\...\{E1EE5339-5D32-458F-BAAB-B19F6301BCE2}) (Version: 4.6.10600.2.100 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.0.11200.12.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0017 - Nero AG)
Nero Vision 10 (HKLM-x32\...\{9A4297F3-2A51-4ED9-92CA-4BCB8380947E}) (Version: 7.0.11100.8.100 - Nero AG)
Nero WaveEditor 10 (HKLM-x32\...\{EDCDFAD5-DF80-4600-A493-E9DAD6810230}) (Version: 5.6.10600.2.100 - Nero AG)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.36 - Symantec)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.628 - NewTech Infosystems)
NTI Backup Now Standard (HKLM-x32\...\{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.628 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6015 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
Software Updater (HKLM-x32\...\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5}) (Version: 4.3.3 - SEIKO EPSON CORPORATION)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spin & Win (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110300453}) (Version:  - Oberon Media)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.19.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VoipConnect (HKLM-x32\...\VoipConnect_is1) (Version: 4.14 build 762 - Finarea S.A. Switzerland)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.01.3002 - Acer Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WinX DVD Author 6.3 (HKLM-x32\...\WinX DVD Author_is1) (Version:  - DigiartySoft, Inc.)
WinX DVD Copy Pro 3.6.2 (HKLM\...\WinX DVD Copy Pro_is1) (Version:  - Digiarty Software,Inc.)
WinX DVD Ripper 5.5.14 (HKLM-x32\...\WinX DVD Ripper_is1) (Version:  - Digiarty Software, Inc.)
WinX Free MP4 to AVI Converter 5.0.4 (HKLM-x32\...\WinX Free MP4 to AVI Converter_is1) (Version:  - Digiarty Software, Inc.)
xplorer² lite 32 bit (HKLM-x32\...\xplorer2l) (Version: 2.4.0.1 - Zabkat)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 68%
Total physical RAM: 2806.71 MB
Available physical RAM: 882.84 MB
Total Pagefile: 5611.64 MB
Available Pagefile: 2858.06 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.1 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:283.99 GB) (Free:124.54 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HOME-PC
 
Administrator            Guest                    John Johnson             
 
 
**** End of log ****

Mod Edit by quietman7: Topic moved from Windows Crashes, BSOD, and Hangs forum.

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#2 severac

severac

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Posted 26 June 2015 - 07:05 AM

Hello,

 

Please read this topic about Combofix: ComboFix usage, Questions, Help? - Look here

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Start with step 6.

 

If you have some questions, feel free to ask.

 

 

 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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