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Infected by IQE plus probably much more


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4 replies to this topic

#1 hotingrady

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Posted 25 June 2015 - 02:26 PM

I am running Windows 7 Ultimate, 64 bit, service pack 1.
Processor: AMD FX 8120 Eight-Core Processor, 3.10 GHz
Ram:  8.00 GB
 
1) I think I'm at least infected by something called IQ Elite (or iqe)
 
IQ Elite seems to be sending emails to contacts in my contacts list.  I think the contact list is my Gmail contacts.
 
2) Windows Media Player 12 does not play video, just audio.
 
3) My smart phone (Android) is infected by something that asks for my password.  I have not entered my password.
 
I would love to just clean everything.
 
Thanks,
 
Warren

Edited by Queen-Evie, 25 June 2015 - 02:34 PM.
moved from Anti-Virus and Anti-Malware Software to Am I Infected


BC AdBot (Login to Remove)

 


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#2 boopme

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Posted 25 June 2015 - 03:01 PM

Hiya, you must change your gmail password immediately by accessing Google via your browser ie 'Changing gmail password'. Make sure you click on the Google website and follow their clear instructions.

You must have done a personality test,unsubscribe from IQ Elite when you receive your personality test results.


Lets see what else we can get off.

zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hotingrady

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Posted 27 June 2015 - 05:19 PM

I think it's you, boopme, who is helping me.  I am really sorry I haven't responded to you yet.  I've done what you suggested but I haven't sent the results to you.  I will in the near future.

 

My schedule is too full.  I've done it again and have managed to get too much on my plate.

 

I'll get back to you soon.

 

Thanks,

 

Warren



#4 boopme

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Posted 28 June 2015 - 03:05 PM

Take your time Warren.. Real life comes first.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 hotingrady

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Posted 28 June 2015 - 03:08 PM

Thank you for your understanding!  I'm going to try to get it together right now.

 

Warren






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