This may be a bit of a challenge, but I am trying to help my parents fix their computer remotely. All I know is that apparently the computer started running very slow 2 days ago, and they can't do much of anything.
I have TeamViewer installed to help them with issues from time to time, and I have spent close to 3 hours on this now.
Computer is a Toshiba laptop with AMD E-300 APU with Radeon HD Graphics 1.30GHz, 1024KB Level 2 cache / 2GB RAM (I swear it had 4GB, but is showing only 2GB) and a 300GB HDD. Running Win 8.1 64Bit.
In any event, I have run a full virus scan (Viper) and a full scan with Malwarebytes and neither detected anything.
However, I can barely get around on the computer. If I open chrome, I get the page crash error, or it just loads ultra slow and I get a "not responding" message.
I attempted to get into msconfig.exe which took an enormous amount of time (like 4 minutes) and once I did, I looked at what was starting up at start up. Nothing unusual there.
I attempted to do a scan on the hard drive, and it said I didn't need to do one as Windows detected the drive as ok. I ran one anyway, and after 10 minutes or so it told me Windows couldn't determine a problem, and a full scan was needed. I passed on doing that for now as it will want to reboot, and scan before any remote software can load where I will be able to monitor it.
Even getting into task manager was a major challenge. Once I did get in, I didn't really see anything unusual other than CPU and Disk activity were very high.
Another issue that is happening is I went into file explorer, and was trying to delete about 18MB of temp files, and when click delete files, the progress box pops up and just sits there doing nothing.. after 10 minutes or so it was at 0% and said it was going to be approximately 1 year to finish the delete.
Makes me think there is a HDD issue, but also the system only showing 2GB of RAM has me concerned. Either it had 4GB at one point, and a 2GB chip has died.. or it always had 2GB of RAM (which seems crazy low to run Win 8) but maybe it's possible. In any event, prior to the other day, the laptop has always run fine for them. They don't do much other than check email, and maybe light video streaming, and Facebook.
Any suggestions would be appreciated. This is incredibly frustrating to work on.
Edited by twintone, 25 June 2015 - 01:49 PM.