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Computer runs like molasses even after running anti-malware


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22 replies to this topic

#1 Curious53

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Posted 25 June 2015 - 09:17 AM

Hello,

 

I am running a Windows 7 Home Premium OS, with Windows Live email.  I generally use chrome as my browser.  I use Cox internet service and through Cox have McAfee My computer started running very slowly.  Task Manager shows 100% CPU usage and about 50% physical memory usage. I ran a scan using McAfee, which found nothing malicious.  I used SpyHunter, which removed some adware but found nothing malicious.    I printed out and followed the Malware Removal Guide and have run Malware Bytes, Kaspersky TDSSKiller, RKill, HitmanPro, AdwCleaner, Roguekiller, and Emsisoft.  In addition, perhaps unrelated, my computer has been trying to download and install Update for Windows 7 for x64-based Systems (KB2952664).  I get Error details: Code 8024200D.  I tried downloading and using the hotfix recommended to fix the error, but it did not work.  It sure seems that something malicious is running but perhaps I've bungled something.  Can you help?

 
 


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#2 ThroatPunchDonor

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Posted 25 June 2015 - 09:42 AM

Can you open your task manager and see which programs are using all of your CPU and RAM? The program "TrustedInstaller.exe" might be the cause if it's stuck on an update.



#3 dc3

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Posted 25 June 2015 - 10:07 AM

Go to Microsoft Support, under Solutions click on "For Windows 7" and download the Update Readiness Tool which is appropriate for your version of Windows 7.  Specifically the 32-bit or 64-bit version.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Curious53

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Posted 25 June 2015 - 10:51 AM

Here is a report of  the tasks running.  Is this what you asked for?  I can't see to copy and print or save a list of processes from Task Manager.

 

Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                   0         24 K
System                           4 Services                   0      1,680 K
smss.exe                       272 Services                   0        708 K
csrss.exe                      480 Services                   0      3,796 K
csrss.exe                      540 Console                    1     11,708 K
wininit.exe                    548 Services                   0      3,620 K
winlogon.exe                   588 Console                    1      5,512 K
services.exe                   648 Services                   0     10,496 K
lsass.exe                      656 Services                   0     10,712 K
lsm.exe                        664 Services                   0      3,716 K
svchost.exe                    768 Services                   0      7,344 K
SH4Service.exe                 840 Services                   0      2,688 K
nvvsvc.exe                     860 Services                   0      5,552 K
svchost.exe                    900 Services                   0      6,968 K
svchost.exe                    992 Services                   0     19,368 K
svchost.exe                    100 Services                   0     12,892 K
svchost.exe                    352 Services                   0     15,544 K
svchost.exe                    380 Services                   0     29,636 K
svchost.exe                    728 Services                   0      4,420 K
vpnagent.exe                   484 Services                   0      6,356 K
nvxdsync.exe                  1132 Console                    1     10,384 K
nvvsvc.exe                    1140 Console                    1      9,084 K
svchost.exe                   1208 Services                   0     20,116 K
spoolsv.exe                   1368 Services                   0      9,356 K
svchost.exe                   1468 Services                   0     10,448 K
PhotoshopElementsFileAgen     1584 Services                   0      1,000 K
armsvc.exe                    1636 Services                   0      3,472 K
AmazonGSDownloaderService     1696 Services                   0      5,604 K
AppleMobileDeviceService.     1756 Services                   0      6,628 K
SyncServicesBasics.exe        1808 Services                   0      3,908 K
SeaPort.EXE                   1884 Services                   0      7,748 K
mDNSResponder.exe             1920 Services                   0      4,580 K
svchost.exe                   1944 Services                   0      9,028 K
svchost.exe                   1976 Services                   0     11,536 K
GregHSRW.exe                  2004 Services                   0      3,720 K
HDTuneUpSrv.exe               1068 Services                   0      3,268 K
mcsacore.exe                  1572 Services                   0      4,904 K
mfevtps.exe                   1768 Services                   0      6,336 K
svchost.exe                   2096 Services                   0      6,776 K
svchost.exe                   2232 Services                   0      6,236 K
svchost.exe                   2260 Services                   0    109,328 K
UpdaterService.exe            2304 Services                   0      3,404 K
WLIDSVC.EXE                   2356 Services                   0     11,040 K
McAPExe.exe                   2400 Services                   0      3,444 K
mcshield.exe                  2464 Services                   0    153,132 K
mfefire.exe                   2564 Services                   0     15,632 K
WLIDSVCM.EXE                  2612 Services                   0      2,540 K
McSvHost.exe                  2636 Services                   0     24,344 K
rundll32.exe                  2888 Console                    1      4,800 K
rundll32.exe                  2912 Console                    1      4,200 K
taskhost.exe                  2720 Console                    1     12,496 K
dwm.exe                       3104 Console                    1     33,592 K
explorer.exe                  3152 Console                    1     74,748 K
GoogleCrashHandler.exe        3436 Services                   0        528 K
GoogleCrashHandler64.exe      3520 Services                   0        528 K
svchost.exe                   3676 Services                   0      4,296 K
WUDFHost.exe                  3920 Services                   0      4,448 K
RAVCpl64.exe                  4036 Console                    1      7,176 K
iTunesHelper.exe              3348 Console                    1     10,104 K
sidebar.exe                   2876 Console                    1     45,268 K
Dropbox.exe                   4080 Console                    1    114,564 K
nvtray.exe                    3240 Console                    1     11,916 K
MemTurbo.exe                  3448 Console                    1     30,612 K
rundll32.exe                  1152 Console                    1     10,928 K
McUICnt.exe                   4060 Console                    1     13,960 K
jusched.exe                   4064 Console                    1      7,604 K
GarminLifetime.exe            4208 Console                    1     41,656 K
iPodService.exe               4224 Services                   0      6,220 K
HPNetworkCommunicator.exe     4308 Console                    1      7,880 K
FileAgent.exe                 4332 Console                    1     36,240 K
SearchIndexer.exe             4400 Services                   0     24,340 K
MSOSYNC.EXE                   4700 Console                    1      6,156 K
wmpnetwk.exe                  4816 Services                   0      7,092 K
taskmgr.exe                   4904 Console                    1     13,028 K
IntuitUpdateService.exe       3268 Services                   0      6,420 K
WmiPrvSE.exe                  2928 Services                   0      5,768 K
McCSPServiceHost.exe          2248 Services                   0      9,548 K
jucheck.exe                   2024 Console                    1      4,948 K
javaws.exe                    1244 Console                    1      4,200 K
javaw.exe                     4752 Console                    1      8,420 K
svchost.exe                   2976 Services                   0      4,040 K
daemonu.exe                   5148 Services                   0      7,924 K
wuauclt.exe                   3528 Console                    1      6,344 K
taskeng.exe                   5732 Console                    1      5,588 K
audiodg.exe                   5016 Services                   0     16,676 K
cmd.exe                       5388 Console                    1      2,740 K
conhost.exe                   3208 Console                    1      5,908 K
WmiPrvSE.exe                  4256 Services                   0      6,680 K
SearchProtocolHost.exe        4216 Services                   0      7,760 K
SearchFilterHost.exe          5156 Services                   0      4,700 K
tasklist.exe                  3224 Console                    1      5,296 K


#5 dc3

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Posted 25 June 2015 - 11:00 AM

Please do what I requested.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Curious53

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Posted 25 June 2015 - 11:10 AM

I tried this previously, but am doing as you suggest and re-downloading the 539 MB file.  When download is complete should I go ahead and run it?



#7 dc3

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Posted 25 June 2015 - 11:58 AM

Yes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Curious53

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Posted 25 June 2015 - 11:58 AM

   I am trying to install the Windows "hotfix"/update readiness tool.  Status window says "Updates are being installed".  However, after the installation was initialized, it appears that all activity stopped.  The screen says:  "Installing Hotfix for Windows (KB947821) (update 1 of 1)... " and there is a very long status bar below the text.  Although it has been at this screen for about 45 minutes, there appears to be no progress.  Status bar has not turned even the tiniest bit green to indicate that anything is happening.  How long should it take for this tool to be installed?  Is there anything  I should check or change to help it install?



#9 dc3

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Posted 25 June 2015 - 12:07 PM

Obviously something isn't right.  I would exit this process.

 

Please download and install Windows Repair (All in one).
 
Notice:  This will take a long time to run, please allow for at least an hour for this to complete.  Stopping this can cause damage to the operating system. 
 
When you open the Windows Repair (All in one) you will see tabs labeled Steps 1. through 5.  then Repairs and Settings.  2. through 4. are optional.
 
Step 1.  Do a Proper Power Reset.  This is impotant and not optional.
 
tweak1_zps5460eb3e.png
 
Step 2.  Clean Your System From Infections (Optional).  This option will run Malwarebytes Antimalware if you choose to.
 
tweak2_zpse9b74c2d.png
 
Step 3.  Check File System (Optional), this will give you the option to see if you need to run chkdsk or the option to run chkdsk.
 
tweak3_zps6ebd559a.png
 
Step 4.  System File Check (sfc /scannow), (Optional).
 
tweak4_zps314fabc4.png
 
Step 5.  Registry Backup & System Restore.  This is not optional.
Click on Backup for the Registry, then click on Create for the System Restore.
 
tweak5_zps1f8cef34.png
 
Repairs.  Click on Start
 
tweak6_zps104a9f0c.png
 
You will see an image similar to the one below, click on Start Repairs  
 
repairsa_zpsd14077e8.png
 
When the Repair has finished you will be asked if you want to restart your computer, click on Yes.
 
After the computer is restarted you will need to reopen Windows Repair and go to Settings
 
Settings.  On this page you will see Log Location, in the same section you will find Open Log Folder.  Click on Open Log Folder, this will open the log files, double click on this, then click on _Windows_Repair_Log.  Copy the log and then paste it in your topic.
 
tweak7_zps277d4e41.png  
 
Tweaks is optional, you can go to these sites and use the tweaks.
 
tweak8_zps7d30ed30.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Curious53

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Posted 25 June 2015 - 02:40 PM

Before I saw your post the hotfix, KB 947821, miraculously installed.  I then shut down the computer and rebooted to make sure any changes had been made permanent.  I then tried to install Update for Windows 7 for x64-based Systems (KB2952664).  The first time I tried it said the installation was unsuccessful due to an "unknown error."  I followed the Microsoft troubleshooting suggestions without success.  I tried again.  Again the update window reported a failure, but my start menu indicated that software had been downloaded that required me to shut down and reboot, so I did that. Now Microsoft update says that "Windows is Up to Date" but when I check the update history it reports that installation of update KB 2952664 failed, Error details: Code 8024200D.  That is the same error code that started me down the path of installing the hotfix in the first place.  

 

When I checked system performance in task manager after completing the above I found that instead of a steady green line showing 100% of CPU Usage the line fluctuates between 7% and 100%.

 

Should I now follow the suggestions in your latest post?



#11 dc3

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Posted 25 June 2015 - 02:43 PM

Yes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Curious53

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Posted 25 June 2015 - 09:15 PM

Have completed the repair process.  Here is the readout of the repair log:

 

Tweaking.com - Windows Repair v3.2.2
--------------------------------------------------------------------------------
 
System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: MARY-PC
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Mary
Current Profile SID: S-1-5-21-518638571-3771214497-673101107-1001
Current Profile Classes: S-1-5-21-518638571-3771214497-673101107-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Mary\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:07:16
 
Process Count: 32
Commit Total: 684.94 MB
Commit Limit: 5.50 GB
Commit Peak: 943.90 MB
Handle Count: 7776
Kernel Total: 294.00 MB
Kernel Paged: 239.03 MB
Kernel Non Paged: 54.97 MB
System Cache: 948.41 MB
Thread Count: 346
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.75 GB
Memory Used: 693.46 MB(24.6324%)
Memory Avail.: 2.07 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.75 GB
Memory Used: 581.53 MB(20.6566%)
Memory Avail.: 2.18 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (6/25/2015 6:20:43 PM)
 
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 172
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (6/25/2015 6:20:46 PM)
 
   Running Repair Under Current User Account
   Done (6/25/2015 6:22:12 PM)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (6/25/2015 6:22:12 PM)
 
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.19 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:32:57 PM)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (6/25/2015 6:32:57 PM)
 
   Running Repair Under System Account
   Done (6/25/2015 6:35:41 PM)
 
03 - Reset Service Permissions
   Start (6/25/2015 6:35:41 PM)
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:36:40 PM)
 
04 - Register System Files
   Start (6/25/2015 6:36:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:37:42 PM)
 
05 - Repair WMI
   Start (6/25/2015 6:37:42 PM)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   McAfee Anti-Virus and Anti-Spyware Exported.
 
   Exporting AntiSpyware Info...
   Windows Defender Exported.
   McAfee Anti-Virus and Anti-Spyware Exported.
 
   Exporting 3rd Party Firewall Info...
   McAfee Firewall Exported.
 
   Running Repair Under Current User Account
   Done (6/25/2015 6:47:31 PM)
 
06 - Repair Windows Firewall
   Start (6/25/2015 6:47:31 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.16 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:48:10 PM)
 
07 - Repair Internet Explorer
   Start (6/25/2015 6:48:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:48:36 PM)
 
08 - Repair MDAC/MS Jet
   Start (6/25/2015 6:48:36 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:48:47 PM)
 
09 - Repair Hosts File
   Start (6/25/2015 6:48:47 PM)
   Running Repair Under System Account
   Done (6/25/2015 6:48:48 PM)
 
10 - Remove Policies Set By Infections
   Start (6/25/2015 6:48:49 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:48:54 PM)
 
12 - Repair Icons
   Start (6/25/2015 6:48:54 PM)
   Running Repair Under Current User Account
   Done (6/25/2015 6:48:56 PM)
 
13 - Repair Network
   Start (6/25/2015 6:48:57 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:49:15 PM)
 
15 - Repair Proxy Settings
   Start (6/25/2015 6:49:15 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:49:17 PM)
 
17 - Repair Windows Updates
   Start (6/25/2015 6:49:17 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.14 seconds.
 
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (6/25/2015 6:50:17 PM)
 
18 - Repair CD/DVD Missing/Not Working
   Start (6/25/2015 6:50:17 PM)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (6/25/2015 6:50:17 PM)
 
19 - Repair Volume Shadow Copy Service
   Start (6/25/2015 6:50:17 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.14 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:50:41 PM)
 
21 - Repair MSI (Windows Installer)
   Start (6/25/2015 6:50:41 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.14 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:50:58 PM)
 
23.01 - Repair bat Association
   Start (6/25/2015 6:50:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:02 PM)
 
23.02 - Repair cmd Association
   Start (6/25/2015 6:51:02 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:04 PM)
 
23.03 - Repair com Association
   Start (6/25/2015 6:51:04 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:06 PM)
 
23.04 - Repair Directory Association
   Start (6/25/2015 6:51:06 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:08 PM)
 
23.05 - Repair Drive Association
   Start (6/25/2015 6:51:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:10 PM)
 
23.06 - Repair exe Association
   Start (6/25/2015 6:51:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:12 PM)
 
23.07 - Repair Folder Association
   Start (6/25/2015 6:51:12 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:14 PM)
 
23.08 - Repair inf Association
   Start (6/25/2015 6:51:14 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:17 PM)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (6/25/2015 6:51:17 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:19 PM)
 
23.10 - Repair msc Association
   Start (6/25/2015 6:51:19 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:21 PM)
 
23.11 - Repair reg Association
   Start (6/25/2015 6:51:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:23 PM)
 
23.12 - Repair scr Association
   Start (6/25/2015 6:51:23 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:25 PM)
 
24 - Repair Windows Safe Mode
   Start (6/25/2015 6:51:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:51:27 PM)
 
25 - Repair Print Spooler
   Start (6/25/2015 6:51:27 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.17 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:51:36 PM)
 
26 - Restore Important Windows Services
   Start (6/25/2015 6:51:36 PM)
   Running Repair Under Current User Account
 
Decompressing & Updating Windows Permission File services.txt
Done,  0.17 seconds.
 
   Running Repair Under System Account
   Done (6/25/2015 6:51:48 PM)
 
27 - Set Windows Services To Default Startup
   Start (6/25/2015 6:51:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:52:02 PM)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
31 - Repair Windows 'New' Submenu
   Start (6/25/2015 6:52:02 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/25/2015 6:52:04 PM)
 
33 - Repair Performance Counters
   Start (6/25/2015 6:52:04 PM)
   Running Repair Under Current User Account
   Done (6/25/2015 6:52:16 PM)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (6/25/2015 6:52:16 PM)
   Total Repair Time: 00:31:35
 
 
...YOU MUST RESTART YOUR SYSTEM...


#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,679 posts
  • OFFLINE
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  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:45 PM

Posted 26 June 2015 - 07:28 AM

Is the computer running any better?

 

 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
==========
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Curious53

Curious53
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:45 PM

Posted 26 June 2015 - 08:52 PM

Here is the link to the Speccy log:

 

http://speccy.piriform.com/results/zEHdWkM0SBXrgEFoLth75P8

 

Here is the mini toolbox report:

 

Application errors:
==================
Error: (06/26/2015 06:28:14 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Unspecified error
 
Error: (06/26/2015 06:24:42 PM) (Source: Application Hang) (User: )
Description: The program RegHunter.exe version 1.3.16.13 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1300
 
Start Time: 01d0b076f876ef70
 
Termination Time: 3173
 
Application Path: C:\Program Files\Enigma Software Group\RegHunter\RegHunter.exe
 
Report Id: 4334cb81-1c6b-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 06:19:39 PM) (Source: Application Hang) (User: )
Description: The program Spyhunter4.exe version 4.20.9.4533 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 175c
 
Start Time: 01d0b076f84753f0
 
Termination Time: 187
 
Application Path: C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe
 
Report Id: 8dc9d511-1c6a-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 06:18:50 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Unspecified error
 
Error: (06/26/2015 06:16:43 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Unspecified error
 
Error: (06/26/2015 06:16:41 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Unspecified error
 
Error: (06/26/2015 08:46:00 AM) (Source: Microsoft-Windows-RestartManager) (User: Mary-PC)
Description: Application or service 'Windows Explorer' could not be shut down.
 
Error: (06/26/2015 08:45:28 AM) (Source: Microsoft-Windows-RestartManager) (User: Mary-PC)
Description: Application or service 'WinZip Previewer (64-bit)' could not be shut down.
 
Error: (06/26/2015 08:09:14 AM) (Source: Application Hang) (User: )
Description: The program Spyhunter4.exe version 4.20.9.4533 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1344
 
Start Time: 01d0b020b7321860
 
Termination Time: 996
 
Application Path: C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe
 
Report Id: 496c4741-1c15-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 08:09:14 AM) (Source: Application Hang) (User: )
Description: The program RegHunter.exe version 1.3.16.13 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 131c
 
Start Time: 01d0b020b749e620
 
Termination Time: 9306
 
Application Path: C:\Program Files\Enigma Software Group\RegHunter\RegHunter.exe
 
Report Id: 41979421-1c15-11e5-a525-4487fc4ff9fd
 
 
System errors:
=============
Error: (06/26/2015 06:17:28 PM) (Source: DCOM) (User: )
Description: {211EBA3A-EA5A-496B-A021-5C6BEB365E4C}
 
Error: (06/26/2015 06:11:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
 
Error: (06/26/2015 08:09:43 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2952664).
 
Error: (06/25/2015 09:54:20 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (06/25/2015 08:41:04 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2952664).
 
Error: (06/25/2015 08:33:09 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2952664).
 
Error: (06/25/2015 07:08:43 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (06/25/2015 06:59:39 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (06/25/2015 06:56:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (06/25/2015 06:56:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (06/26/2015 06:28:14 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Unspecified error
 
Error: (06/26/2015 06:24:42 PM) (Source: Application Hang)(User: )
Description: RegHunter.exe1.3.16.13130001d0b076f876ef703173C:\Program Files\Enigma Software Group\RegHunter\RegHunter.exe4334cb81-1c6b-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 06:19:39 PM) (Source: Application Hang)(User: )
Description: Spyhunter4.exe4.20.9.4533175c01d0b076f84753f0187C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe8dc9d511-1c6a-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 06:18:50 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Unspecified error
 
Error: (06/26/2015 06:16:43 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Unspecified error
 
Error: (06/26/2015 06:16:41 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Unspecified error
 
Error: (06/26/2015 08:46:00 AM) (Source: Microsoft-Windows-RestartManager)(User: Mary-PC)
Description: 1C:\Windows\explorer.exeWindows Explorer0411740720
 
Error: (06/26/2015 08:45:28 AM) (Source: Microsoft-Windows-RestartManager)(User: Mary-PC)
Description: 1C:\Program Files\WinZip\WzPreviewer64.exeWinZip Previewer (64-bit)0211770080
 
Error: (06/26/2015 08:09:14 AM) (Source: Application Hang)(User: )
Description: Spyhunter4.exe4.20.9.4533134401d0b020b7321860996C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe496c4741-1c15-11e5-a525-4487fc4ff9fd
 
Error: (06/26/2015 08:09:14 AM) (Source: Application Hang)(User: )
Description: RegHunter.exe1.3.16.13131c01d0b020b749e6209306C:\Program Files\Enigma Software Group\RegHunter\RegHunter.exe41979421-1c15-11e5-a525-4487fc4ff9fd
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-10-05 13:47:17.853
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-05 13:47:16.558
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-05 13:47:15.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-03 01:15:02.985
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-03 01:15:01.768
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-03 01:15:00.583
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-02 00:19:58.426
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-02 00:19:57.256
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-10-02 00:19:56.008
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-30 23:42:17.619
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Web Protect\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Acrobat.com (HKLM-x32\...\{E7C97E98-4C2D-BEAF-5D2F-CC45A2F95D90}) (Version: 2.3.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.3.0.0 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Photoshop 7.0 (HKLM-x32\...\Adobe Photoshop 7.0) (Version: 7.0 - Adobe Systems, Inc.)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.02 - Adobe Systems Incorporated)
Advertising Center (HKLM-x32\...\{b2ec4a38-b545-4a00-8214-13fe0e915e6d}) (Version: 0.0.0.2 - Nero AG) Hidden
Amazon Games & Software Downloader (HKLM-x32\...\Amazon Games & Software Downloader_is1) (Version: 2.0.2.0 - Amazon)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.7.0.693 - Amazon Services LLC)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Application Support (HKLM-x32\...\{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}) (Version: 3.0 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ARO 2013 (HKLM\...\ARO 2013_is1) (Version: 8.0 - Support.com)
Ask Toolbar (HKLM-x32\...\{4F524A2D-5637-006A-76A7-A758B70C0600}) (Version: 12.6.0.11 - APN, LLC)
Ask Toolbar (HKLM-x32\...\{4F524A2D-5637-006A-76A7-A758B70C0901}) (Version: 12.9.1.17 - APN, LLC)
Bing Bar (HKLM-x32\...\{16D0F2D2-242C-4885-BEF1-4B1655C141AE}) (Version: 7.0.822.0 - Microsoft Corporation)
BlackBerry Device Software v6.0.0 for the BlackBerry 9700 smartphone (HKLM-x32\...\{E0C8A020-5A86-40CB-B168-385EDAC7D376}) (Version: 6.0.0.706 (Platform 6.6.0.246) - Research In Motion Ltd.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CANON iMAGE GATEWAY MyCamera Download Plugin (HKLM-x32\...\MyCamera Download Plugin) (Version: 3.1.1.2 - Canon Inc.)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.9.0.9 - Canon Inc.)
Canon MOV Decoder (HKLM-x32\...\Canon MOV Decoder) (Version: 1.8.0.7 - Canon Inc.)
Canon MOV Encoder (HKLM-x32\...\Canon MOV Encoder) (Version: 1.6.0.1 - Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.7.0.4 - Canon Inc.)
Canon Utilities Digital Photo Professional 3.10 (HKLM-x32\...\DPP) (Version: 3.10.2.0 - Canon Inc.)
Canon Utilities EOS Sample Music (HKLM-x32\...\EOS Sample Music) (Version: 1.0.0.204 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.10.2.0 - Canon Inc.)
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (HKLM-x32\...\EOS Video Snapshot Task) (Version: 1.0.0.10 - Canon Inc.)
Canon Utilities Movie Uploader for YouTube (HKLM-x32\...\MovieUploaderForYouTube) (Version: 1.2.0.7 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.9.0.0 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.7.0.24 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.5.0.9 - Canon Inc.)
Cisco AnyConnect VPN Client (HKLM-x32\...\{2A6355EB-273D-4368-9DB6-FB99EBA9FABD}) (Version: 2.4.0202 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{AFB80939-4486-49D8-A04E-2B05C0F2DE39}) (Version: 1.0.252 - Citrix)
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Drive Manager (HKLM-x32\...\{48B0F38D-1913-44F3-99AA-D4C55A2B038E}) (Version: 1.00.0012 - Seagate Technology) Hidden
Drive Manager (HKLM-x32\...\InstallShield_{48B0F38D-1913-44F3-99AA-D4C55A2B038E}) (Version: 1.00.0012 - Seagate Technology)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.7 - Dropbox, Inc.)
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
eMachines Games (HKLM-x32\...\WildTangent emachines Master Uninstall) (Version: 1.0.0.71 - WildTangent)
eMachines Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3005 - Acer Incorporated)
eMachines Registration (HKLM-x32\...\eMachines Registration) (Version: 1.02.3006 - Acer Incorporated)
eMachines ScreenSaver (HKLM-x32\...\eMachines Screensaver) (Version: 1.1.0812 - eMachines Incorporated)
FileCenter 8.0.0.38 (HKLM-x32\...\{8BC914BF-F80D-47D9-BD1E-809EB6A7C23C}_is1) (Version: 8.0.0.38 - Lucion Technologies, LLC)
Garmin Communicator Plugin (HKLM-x32\...\{13F054F3-0B07-4D15-9E80-C55B496AB557}) (Version: 4.0.3 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{550331CC-C34B-494F-BCDA-37CE4EF6E924}) (Version: 4.0.3 - Garmin Ltd or its subsidiaries)
Garmin Lifetime Updater (HKLM-x32\...\{9AAD03E8-4F65-4DE2-8F6C-1B079C0C8521}) (Version: 2.1.11 - Garmin)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.1.2856 (HKCU\...\GoToMeeting) (Version: 7.2.1.2856 - CitrixOnline)
Hard Disk Tune-Up 1.0 (HKLM-x32\...\Hard Disk Tune-Up_is1) (Version:  - Sammsoft)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet 6600 Basic Device Software (HKLM\...\{AEC699FC-F916-46A0-B15E-70EF1534AE93}) (Version: 25.0.619.0 - Hewlett-Packard Co.)
HP Officejet 6600 Help (HKLM-x32\...\{C818BA3A-226F-4ED0-9CEF-96A0DF300211}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet 6600 Product Improvement Study (HKLM\...\{019E79B5-67B4-4780-8D0C-836C607F19BA}) (Version: 25.0.619.0 - Hewlett-Packard Co.)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.18702 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.16432 - HP)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
iCloud (HKLM\...\{EAFB2AD8-D92B-464C-8D97-B9CB94703C4A}) (Version: 3.0.2.163 - Apple Inc.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3002 - Acer Incorporated)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version: 13.6.1599 - McAfee, Inc.)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 7.6.0.202 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.316 - McAfee, Inc.)
MemTurbo 4 (HKLM-x32\...\{CD4D567E-44D7-4CDA-977D-C918D88FA3D9}_is1) (Version:  - )
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Camera Codec Pack (HKLM\...\{9DCA0803-0890-4631-94BA-17DE31C49C40}) (Version: 16.4.1734.1104 - Microsoft Corporation)
Microsoft Camera Codec Pack (HKLM-x32\...\{F55AF1BB-B493-4D78-80DA-828958B9098C}) (Version: 16.4.1734.1104 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Live Add-in 1.5 (HKLM-x32\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Standard 2013 (HKLM\...\Office15.STANDARD) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0.5 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{f8ed8c7d-6d12-4eb1-9fb9-80e48c357a12}) (Version:  - Nero AG)
NVIDIA Graphics Driver 309.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 309.08 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
Office Printing Essentials (HKLM-x32\...\{49501F7D-99A9-46E8-AECF-7ABFD90823EE}) (Version: 1.0.0.3 - Nova Development)
OpenOffice 4.0.0 (HKLM-x32\...\{55E61709-D7D4-43C0-B45D-BFAF5C09A02D}) (Version: 4.00.9702 - Apache Software Foundation)
OpenOffice 4.0.1 (HKLM-x32\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PDF-XChange 4 (HKLM\...\{EA08048C-3823-4DC8-B169-1D5D11FFC19F}_is1) (Version: 4.0.201.0 - Tracker Software Products Ltd)
PDF-XChange Lite 4 (HKLM\...\{B860298B-CE03-4DE2-B92E-422F2C20A2D8}_is1) (Version: 4.0.201.0 - Tracker Software Products Ltd)
PhoenixRC (HKLM-x32\...\{7A03BEDC-6390-440E-8D13-721A22F0BD1F}) (Version: 3.00.12 - Runtime Games Ltd)
Photomatix Pro version 4.1.1 (HKLM\...\PhotomatixPro41x64_is1) (Version: 4.1.1 - HDRsoft Sarl)
Plants vs. Zombies™ (HKLM-x32\...\am-plantsvszombiestm) (Version:  - )
Prezi (HKLM-x32\...\{63B8F931-2BF3-4D5D-9C28-E2EF88D83DFD}) (Version: 5.2.8 - Prezi.com)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5898 - Realtek Semiconductor Corp.)
RegHunter (HKLM\...\{F94A63D7-9A61-403B-8F6F-90B1BF77211A}) (Version: 1.3.3.1613 - Enigma Software Group USA, LLC)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shutterfly Express Uploader (HKLM-x32\...\{63688C0C-441B-B09B-97A3-B059D79A84F7}) (Version: 1.1.0 - Shutterfly, Inc.) Hidden
Shutterfly Express Uploader (HKLM-x32\...\{7CD0118B-FE1C-6513-7FCC-2D4BC220DD1F}) (Version: 1.2.0 - Shutterfly, Inc.) Hidden
Shutterfly Express Uploader (HKLM-x32\...\com.Shutterfly.ExpressUploader) (Version: 1.1.0.0 - Shutterfly, Inc.)
SierraHome Print Artist 12.0 (HKLM-x32\...\Print Artist 12.0) (Version:  - )
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Smilebox (HKCU\...\Smilebox) (Version: 1.0.0.25974 - Smilebox, Inc.)
Sony RAW Driver (HKLM-x32\...\{166FCF01-AC98-4288-A01C-90BEB808C059}) (Version: 2.0.00.08130 - Sony Corporation)
SpyHunter 4 (HKLM-x32\...\SpyHunter) (Version: 4.20.9.4533 - Enigma Software Group, LLC)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 3.0.0 - Tweaking.com)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.2.2 - Tweaking.com)
Update for Skype for Business 2015 (KB3054791) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.STANDARD_{591150FB-47D4-495C-9E76-F8D354A2577D}) (Version:  - Microsoft)
Web Games Player Plugin (HKLM-x32\...\Web Games Player Plugin) (Version:  - Zylom Games)
Welcome Center (HKLM-x32\...\eMachines Welcome Center) (Version: 1.00.3008 - Acer Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
WinZip 19.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240ED}) (Version: 19.5.11532 - WinZip Computing, S.L. )
Wise Registry Cleaner 7.45 (HKLM-x32\...\Wise Registry Cleaner_is1) (Version:  - WiseCleaner.com, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 2815.23 MB
Available physical RAM: 864.72 MB
Total Pagefile: 5628.68 MB
Available Pagefile: 2853.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: (eMachines) (Fixed) (Total:452.66 GB) (Free:184.86 GB) NTFS
3 Drive e: (FreeAgent Drive) (Fixed) (Total:232.88 GB) (Free:0.01 GB) NTFS
9 Drive k: (Book Backup Drive) (Fixed) (Total:1862.98 GB) (Free:13.72 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MARY-PC
 
Administrator            Guest                    Mary                     
UpdatusUser              


#15 dc3

dc3

    Bleeping Treehugger


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Posted 27 June 2015 - 11:00 AM

You should uninstall Wise Registry Cleaner and RegHunter.

 

You have at least one registry key which is damaged or has an incorrect value.  I would be willing to bet this is the result of using the registry cleaners.  These programs cause more harm than actually help.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Why you should not use Registry Cleaners and Optimization Tools
 
There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.
 
Credit for this goes to Quietman7
 
If you are not using Bonjour you should uninstall it.
 
================
 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.
 
Run the MiniToolBox again, but only click on the List last 10 Event Viewer log.  Post the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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