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my computer boots to set up utilty screen


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#1 slowroller

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Posted 24 June 2015 - 05:21 PM

I have a samsung laptop running windows 8.1 and it will only boot to  setup utility screen. I cannot get it to boot correctly. I don't have a boot disk for it. what can I do? 



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#2 usasma

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Posted 25 June 2015 - 07:40 AM

Do you have a Windows Startup Repair disk?

If not, go to a Windows 8.1 machine with a 512 mB or larger flash drive

At the Start Screen type in "recoverydrive" (without the quotes) and press Enter

When the dialog opens, click your way through it.  UNCHECK the option to copy the recovery partition.

Then take the resulting drive back to your Samsung and boot from it to try the various repair options.
More info here:  http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 slowroller

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Posted 25 June 2015 - 08:00 AM

I just made the recovery usb drive and it still just boots to the  aptio setup utility.  I tried run restore also f4 but it states the the restore files are corrupt. Please help,



#4 usasma

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Posted 25 June 2015 - 08:42 AM

It's possible that the hard drive is dead/dying.

Please run the hard drive diagnostics from here:  http://www.carrona.org/hddiag.html

You may have to change your BIOS/UEFI settings to disable Secure Boot and to enable legacy/CSM booting.  If you do, be sure to set it back once you're done with the diagnostics.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 slowroller

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Posted 30 June 2015 - 05:33 PM

I just contact samsung and they said I need a reimaging software.  I can not get the computer to boot from disk of usb drive, I tried to make recovery cd's but system won't even acknowledge them.  They are trying to get me to send it in for a fee.  Please help,



#6 FreeBooter

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Posted 30 June 2015 - 07:25 PM

Have you change the BIOS boot order to boot from USB Flash Drive or CD.


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#7 usasma

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Posted 01 July 2015 - 07:00 AM

With a Win8/8.1 system you'll have to disable SecureBoot and enable CSM/legacy in the UEFI in order to boot from a disk.

If you don't, then the system won't recognize the disk(s).

If you're unable to do this, then you'll have to find someone to run the diagnostics for you. 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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