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Malwarerbytes Anti-Malware, Chameleon, Rkill and Adwcleaner are not working


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#1 Lothar82

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Posted 24 June 2015 - 12:03 PM

Hi, i guess my pc is infected with something but i am not sure if that is the case, and if it is, i dont know how to heal it.

Some signes that something is wrong:

 

1) when i double click MBAM icon nothing happens, program doesnt start. I tried to run it in safe mode and it works. Run a scan in safe mode but it found nothing. 

2) run Chameleon and got: Failed to start Malwarebytes Anti-Malware and Malwarebytes Anti-Malware has terminated - unable to start the scan.

3) tried with Rkill and i got BSOD

4) used Adwcleaner and after scan it found some stuff in registry. Tried to use clean option and again got BSOD (https://imageshack.com/i/f07nhYbzj)

5) installed Superantispyware free and Emsisoft Anti-Malware. Made scans with those two but nothing changed with my problem.

 

Adwcleaner log:

 

# AdwCleaner v4.207 - Logfile created 24/06/2015 at 17:59:28

# Updated 21/06/2015 by Xplode
# Database : 2015-06-23.1 [Server]
# Operating system : Windows 7 Ultimate Service Pack 1 (x64)
# Username : Vjeko - VJEKO-PC
# Running from : C:\Users\Vjeko\Downloads\AV\adwcleaner_4.207.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\AVG Nation toolbar
Key Found : HKCU\Software\Myfree Codec
Key Found : [x64] HKCU\Software\AVG Nation toolbar
Key Found : [x64] HKCU\Software\Myfree Codec
Key Found : HKLM\SOFTWARE\AVG Nation toolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Found : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{5EB0259D-AB79-4AE6-A6E6-24FFE21C3DA4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{CADAF6BE-BF50-4669-8BFD-C27BD4E6181B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Found : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Found : HKLM\SOFTWARE\Myfree Codec
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Found : HKU\.DEFAULT\Software\Avg Secure Update
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v8.0.7601.17514
 
 
-\\ Mozilla Firefox v
 
 
-\\ Google Chrome v43.0.2357.130
 
[C:\Users\Vjeko\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://isearch.avg.com/search?cid={A69458E7-DBFE-4450-B9AE-0C8BE88DFA37}&mid=d6e89b7cf95847d18fccd15fa0bbb257-06ce4fc639803a2e3563922518183d8e94088cb9&ds=&lang=&v=14.2.0.1&sg=&pid=avg&pr=&d=&sap=dsp&q={searchTerms}
[C:\Users\Vjeko\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://en.softonic.com/s/{searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [2989 bytes] - [24/06/2015 17:42:35]
AdwCleaner[R1].txt - [2879 bytes] - [24/06/2015 17:59:28]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [2938 bytes] ##########
 
 
Security check log if it helps:
 
 
 Results of screen317's Security Check version 1.004  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Emsisoft Anti-Malware   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 31  
 Java version 32-bit out of Date!
 Adobe Reader XI  
 Google Chrome (43.0.2357.124) 
 Google Chrome (43.0.2357.130) 
````````Process Check: objlist.exe by Laurent````````
 Emsisoft Anti-Malware a2service.exe   
 Emsisoft Anti-Malware a2guard.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log``````````````````````
 
 
Thanks for reading.


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#2 hamluis

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Posted 26 June 2015 - 08:26 AM

Please...follow Steps 6-8 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and initiate a new topic in the forum containing the Prep Guide.

 

Post the new topic in that forum, not here.

 

If you have difficulty providing the requested logs...please include a link to this topic in your new topic and explain that you cannot produce requested logs.

 

Once your new topic is created in the proper forum...;please come back to this topic and post the link to the new topic.  Once that is done, this topic will be closed to avoid confusion.

 

Thanks :).

 

Louis


Edited by hamluis, 26 June 2015 - 08:29 AM.


#3 Lothar82

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Posted 26 June 2015 - 02:06 PM

Hi again! :)

 

Did as you said and here is the link: http://www.bleepingcomputer.com/forums/t/580879/malwarerbytes-anti-malware-chameleon-rkill-and-adwcleaner-are-not-working/

 

Thanks for help.



#4 boopme

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Posted 26 June 2015 - 02:55 PM

Thank You!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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