Were you trying to reply in a topic in Malware Removal Logs forum?
If so, you cannot, for the reason specified in the reply to your email: for the safety of those seeking help in that forum.
That forum is highly restricted-replies can only be made by the person who started the topic, members of the Malware Removal Team, designated Study Hall Seniors and BC staff moderators and above.
Wee have special rules in place with regards to malware removal to ensure that members only receive help in this complex and critical area of support from those we know are well informed and trained.
At the top of the Malware Removal Logs Forum is this
Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.
Before the system was changed there were good intentioned members who wanted to help and did post to log topics even though they should not have. Anytime this happened, the replies were removed from the topic.
The policy also prevents "Me to, I have the same problem" posts in MRL topics.
You cannot "unlock" that feature in order to help in Malware Removal Logs forum.
You can help in Am I Infected? as that forum is open for anyone to help in.
If you do choose to help in Am I Infected? please read this first. It contains a general guidelines and tools which are are allowed/not allowed in AII.
So, can somebody tell me what the rules are to be able to reply to threads in all topics? I am trying to help somebody with a virus that they have, and I cannot respond. I used the contact page, and was emailed and told it was for safety of the members, but not advised how to "unlock" this feature. I them PM'd the person I was trying to help and it seems to have gone through, but now I cannot PM an admin. The only thing I saw was having 25 posts to unlock a signature, which I could care less about... sooo... yeah...
To get a feel for things should be done in AII go through some of the topics to see posts by those who are regular helpers there.
Please be aware that since anyone can help in AII staff does closely monitor that forum to make sure that those being helped receive the best possible advice and help.
I them PM'd the person I was trying to help and it seems to have gone through
Please see Forum RULES
All help must be provided in the forums or on our IRC Chat channel. We do not allow support to be provided or requested via personal message, email, or remote desktop control programs (Logmein, TeamViewer, etc).
This is also for the protection of those seeking help to make sure they receive correct advice/suggestions.
What issue(s) did you experience when you tried to send a private message to an admin?
Edited by Queen-Evie, 24 June 2015 - 06:24 PM.