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windows 8.1 black screen with cursor :/

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#1 mary126


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Posted 24 June 2015 - 09:43 AM

hey guys, i got a problem very similar to this one  http://www.bleepingcomputer.com/forums/t/565585/windows-8-boots-up-with-a-black-screen-and-a-cursor/


i can still log in. everything is just fine(startscreen and stuff) but when i enter my password, the screen just goes black and the only thing i can do is moving the cursor around an opening the task manager. via the task manager i can open vaious programs but i cant run avira (i downloaded it afer i got infected, apparently it didnt help). also, onedrive got a syncronization problem and it says that the "app manager" wont run.

cant really draw any conclusions from this ._.


i did everything instructed in the post i mentiones above and i created 2 report files(attached them below) but that doesnt help me much so i decided to make my own post.

i was hoping someone might be able to help me! thanks in advance




Mod Edit:  Removed FRST attachment, not used/allowed in this forum - Hamluis.

Edited by hamluis, 25 June 2015 - 08:57 AM.

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#2 usasma


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Posted 25 June 2015 - 07:35 AM

What happens if you launch "explorer.exe" (without the quotes) from Task Manager?


Please post over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Follow their instructions before you follow mine.


If they can't help, then I'd suggest trying the various repair options available in 8.1:


- Startup/Automatic Repair

- System Restore (to a point before the problem started happening)

- Refresh the system

- Reset the system (you will lose all your data if you use this option)


Here's the instructions for DISM/SFC.EXE - they are run from the Command Prompt (run cmd.exe (elevated) from Task Manager)


Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


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#3 Aramus


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Posted 27 June 2015 - 02:04 PM

Try this:


- Turn off hybrid start up

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