My wife's laptop is a HP Pavilion dv7. It's a little older but was working OK until this week. We haven't been able to get it to start up in a few days an I was hoping you guys could help me figure out what's up.
Some general notes that are probably of no importance:
- normally runs pretty hot. I have disassembled it, the fan is working and there was not much dust in it. I did clean out whatever was in there.
- my wife has about eight thousand programs that open in the toolbar at the bottom. I know this is an issue, but at this point I can't even get in to delete the unnecessary ones.
- Despite a new battery it immediately shuts off when unplugged. Not a big deal (not worth replacing the power supply) but I only mention it in case it might be related to the startup issue. That's all.
When I power up I get:
2015-06-24 08.31.49.jpg 117.97KB 2 downloads
When I select "start windows normally", it just sits on the "Starting Windows" screen forever. The following pictures are some results I get when I click "launch startup repair" (multiple pictures because I scrolled down so you could see all the faults.
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2015-06-24 08.35.30.jpg 145.13KB 2 downloads
Also, one more result I got running a different check off of HP Recovery Manager:
2015-06-24 08.36.04.jpg 108.71KB 2 downloads
Is this even a hardware or software issue? Any recommendations how to proceed? I have not actually performed any kind of recovery yet, I would like to try and get it running without having to lose everything she's got saved on it now.
Thanks for all your help!