Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible Spyware/Malware - Please help!!


  • This topic is locked This topic is locked
3 replies to this topic

#1 comp_help2014

comp_help2014

  • Members
  • 102 posts
  • OFFLINE
  •  
  • Local time:03:41 PM

Posted 23 June 2015 - 08:48 PM

Hi,

 

I followed these steps that I found online because I felt my mouse was being controlled:

 

1. Boot into safe mode with networking. To do this, tap the appropriate function key repeatedly on startup. It's usually F8.

Once in safe mode with networking, download, install, and update Malwarebytes. Do a full system scan. www.malwarebytes.org/

This is a great program that will detect and remove most any malware. It's very important to do this in safe mode  with networking. There are far less services and programs running in safe mode, it's less likely that there will be an active infection running, that will suppress your malware scan. This is why people can run scans all day long,  and never find anything. The malware is suppressing the scan before it even starts.

2. Download and run Combofix.
http://www.bleepingcomputer.com/combofix/how-to-use-com...

This is a powerful tool for removing malware. It runs several stages to systematically scan and purge any and all infections. This is a good way to verify that malwarebytes has removed everything.

3. Download and install ccleaner. Use the registry tool to scan and repair all issues. You may need to run this several times to resolve all the issues.
http://www.piriform.com/ccleaner

This will attempt to repair any registry damage, inflicted by the malware. In addition to the registry tool, it has several other useful optimization tools to help keep your PC clean. There is also a nice uninstaller.

Any registry editing can be risky. If it makes you feel better, you can backup your registry before using this registry tool. However, this program is fairly conservative, and very reliable. I've never seen it cause adverse effects.

4. Install a quality anti-virus software.

There are a ton of different options out there. Some use more resources than others. Some catch and stop more potential threats than others. Some have optimization features. Some have annoying pop-ups. The choice here may vary from user to user. However, I'll list what I believe to be the best options, in my order of preference.

Avast free
http://www.avast.com/index

Microsoft Security Essentials
http://www.microsoft.com/security_essentials/

Avira AntiVir Personal - Free Antivirus
http://www.avira.com/en/download/index.php

If your browser is being hijacked try CWShredder Thanks to 4Ryan6 for the suggestion!
http://free.antivirus.com/cwshredder/

If your computer won't boot into safe mode, create a bootable rescue disc, using this guide. You can remove most malware without having to boot into windows. Once done, I would recommend running through this guide, starting with step #1.
http://free.avg.com/us-en/226162
Thanks to Shadow703793 for this suggestion!

Once you have removed any and all infections, a good anti-virus software will help keep you from having to go through this again. However, if you need to remove an infection, just start at #1. :)

 

 

1. The malwarebytes did not find anything

2. Im attaching the log for the combofix scan here. A folder called qoobox got created on my c drive.

3. I already had ccleaner. I regularly do an 'analyze' and 'run' with that. This time I did a registry cleanup too.

4. The CWshredder did not find anything

5. I use Guardian AV from Quickheal as I was told this is the best in India.

 

Please advise on any steps I need to follow.

 

Thanks in advance

 

Attached Files



BC AdBot (Login to Remove)

 


#2 comp_help2014

comp_help2014
  • Topic Starter

  • Members
  • 102 posts
  • OFFLINE
  •  
  • Local time:03:41 PM

Posted 23 June 2015 - 08:53 PM

Also, to add, when I am offline (i.e. when I am not using the internet), I feel my mouse is being controlled even then. And since currently I am still using the Quickheal software, my computer might be at risk. I had formatted my system twice, 2 months back in a gap of 3 weeks I think. I don't have original windows on my computer.


Edited by comp_help2014, 23 June 2015 - 09:19 PM.


#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,703 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:11 AM

Posted 28 June 2015 - 08:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/580433 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,703 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:11 AM

Posted 03 July 2015 - 08:55 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users