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Possible Spyware/Malware - Please help!!

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3 replies to this topic

#1 comp_help2014


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Posted 23 June 2015 - 08:48 PM



I followed these steps that I found online because I felt my mouse was being controlled:


1. Boot into safe mode with networking. To do this, tap the appropriate function key repeatedly on startup. It's usually F8.

Once in safe mode with networking, download, install, and update Malwarebytes. Do a full system scan. www.malwarebytes.org/

This is a great program that will detect and remove most any malware. It's very important to do this in safe mode  with networking. There are far less services and programs running in safe mode, it's less likely that there will be an active infection running, that will suppress your malware scan. This is why people can run scans all day long,  and never find anything. The malware is suppressing the scan before it even starts.

2. Download and run Combofix.

This is a powerful tool for removing malware. It runs several stages to systematically scan and purge any and all infections. This is a good way to verify that malwarebytes has removed everything.

3. Download and install ccleaner. Use the registry tool to scan and repair all issues. You may need to run this several times to resolve all the issues.

This will attempt to repair any registry damage, inflicted by the malware. In addition to the registry tool, it has several other useful optimization tools to help keep your PC clean. There is also a nice uninstaller.

Any registry editing can be risky. If it makes you feel better, you can backup your registry before using this registry tool. However, this program is fairly conservative, and very reliable. I've never seen it cause adverse effects.

4. Install a quality anti-virus software.

There are a ton of different options out there. Some use more resources than others. Some catch and stop more potential threats than others. Some have optimization features. Some have annoying pop-ups. The choice here may vary from user to user. However, I'll list what I believe to be the best options, in my order of preference.

Avast free

Microsoft Security Essentials

Avira AntiVir Personal - Free Antivirus

If your browser is being hijacked try CWShredder Thanks to 4Ryan6 for the suggestion!

If your computer won't boot into safe mode, create a bootable rescue disc, using this guide. You can remove most malware without having to boot into windows. Once done, I would recommend running through this guide, starting with step #1.
Thanks to Shadow703793 for this suggestion!

Once you have removed any and all infections, a good anti-virus software will help keep you from having to go through this again. However, if you need to remove an infection, just start at #1. :)



1. The malwarebytes did not find anything

2. Im attaching the log for the combofix scan here. A folder called qoobox got created on my c drive.

3. I already had ccleaner. I regularly do an 'analyze' and 'run' with that. This time I did a registry cleanup too.

4. The CWshredder did not find anything

5. I use Guardian AV from Quickheal as I was told this is the best in India.


Please advise on any steps I need to follow.


Thanks in advance


Attached Files

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#2 comp_help2014

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Posted 23 June 2015 - 08:53 PM

Also, to add, when I am offline (i.e. when I am not using the internet), I feel my mouse is being controlled even then. And since currently I am still using the Quickheal software, my computer might be at risk. I had formatted my system twice, 2 months back in a gap of 3 weeks I think. I don't have original windows on my computer.

Edited by comp_help2014, 23 June 2015 - 09:19 PM.

#3 HelpBot


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Posted 28 June 2015 - 08:50 PM

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#4 HelpBot


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Posted 03 July 2015 - 08:55 PM

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