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Facebook Videos have a green screen


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7 replies to this topic

#1 jtsnakester

jtsnakester

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  • Local time:07:26 PM

Posted 23 June 2015 - 07:54 PM

Hi,

My Wife's computer has a small problem.  When you play videos they are greened out but the sound works.  It happens in Facebook and seems to play videos fine in youtube.  I haven't tried anything to fix it because a couple weeks ago it happend and I was able to get it to working again by messing around with it. But not for long, it has happend again.  We are using Windows 8.1 and Internet Explorer 11.  Any help would be apprieciated.

 

Thanks

Jake



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#2 severac

severac

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Posted 04 July 2015 - 10:29 AM

Hello,

 

I don't know what can be the problem here, and it can help if you can remember how did you manage to fix it the first time?

 

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

§  Flush DNS

§  Report IE Proxy Settings

§  Reset IE Proxy Settings

§  Report FF Proxy Settings

§  Reset FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices

§  List Users, Partitions and Memory size.

§  List Minidump Files

§  List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

---

 

Download Security Check from here or here and save it to your Desktop.

§  Double-click SecurityCheck.exe

§  Follow the onscreen instructions inside of the black box.

§  Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1: If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2: SecurityCheck may produce some false warning(s), so leave the results reading to me.

NOTE 3: If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! Message, restart computer and Security Check should run.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 jtsnakester

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Posted 05 July 2015 - 09:32 AM

I believe all I did was to use system restore to go back in time and worked for a little bit.

 

Thanks for the help.

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Tammy (ATTENTION: The logged in user is not administrator) on 05-07-2015 at 09:24:22
Running from "C:\Users\Tammy\Downloads"
Microsoft Windows 8.1  (X64)
Model: Satellite C55D-B Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : MikesWinPC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : eau.wi.charter.com

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 18-CF-5E-8B-FF-EF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-CF-5E-8B-C0-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : eau.wi.charter.com
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 18-CF-5E-8B-C0-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b011:8132:f6d5:96ee%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.1.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, June 16, 2015 7:46:01 PM
   Lease Expires . . . . . . . . . . : Monday, July 6, 2015 6:54:04 AM
   Default Gateway . . . . . . . . . : 10.0.1.1
   DHCP Server . . . . . . . . . . . : 10.0.1.1
   DHCPv6 IAID . . . . . . . . . . . : 102289246
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-4A-F5-F3-F8-A9-63-C2-3B-5D
   DNS Servers . . . . . . . . . . . : 10.0.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : F8-A9-63-C2-3B-5D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  10.0.1.1

Name:    google.com
Addresses:  2607:f8b0:4009:806::1005
      216.58.216.238


Pinging google.com [216.58.216.238] with 32 bytes of data:
Reply from 216.58.216.238: bytes=32 time=34ms TTL=52
Reply from 216.58.216.238: bytes=32 time=32ms TTL=52

Ping statistics for 216.58.216.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 34ms, Average = 33ms
Server:  UnKnown
Address:  10.0.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      98.138.253.109
      206.190.36.45
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=45ms TTL=49
Reply from 98.138.253.109: bytes=32 time=46ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 45ms, Maximum = 46ms, Average = 45ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  7...18 cf 5e 8b ff ef ......Bluetooth Device (Personal Area Network)
  5...1a cf 5e 8b c0 f7 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...18 cf 5e 8b c0 f7 ......Qualcomm Atheros AR956x Wireless Network Adapter
  3...f8 a9 63 c2 3b 5d ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.1.1         10.0.1.4     25
         10.0.1.0    255.255.255.0         On-link          10.0.1.4    281
         10.0.1.4  255.255.255.255         On-link          10.0.1.4    281
       10.0.1.255  255.255.255.255         On-link          10.0.1.4    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.1.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.1.4    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  4    281 fe80::/64                On-link
  4    281 fe80::b011:8132:f6d5:96ee/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/29/2015 06:01:37 PM) (Source: Perflib) (User: )
Description: SQLAgent$NUCLEUS8

Error: (06/29/2015 06:01:37 PM) (Source: Perflib) (User: )
Description: MSSQL$NUCLEUS8

Error: (06/29/2015 05:52:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: atidxx32.dll, version: 8.17.10.539, time stamp: 0x53571f23
Exception code: 0xc0000005
Fault offset: 0x00071e97
Faulting process id: 0x20f0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (06/28/2015 11:07:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0xe06d7363
Fault offset: 0x00014598
Faulting process id: 0x27f4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (06/28/2015 11:03:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: atidxx32.dll, version: 8.17.10.539, time stamp: 0x53571f23
Exception code: 0xc0000005
Fault offset: 0x00071e97
Faulting process id: 0x25a4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (06/28/2015 08:28:52 AM) (Source: Perflib) (User: )
Description: SQLAgent$NUCLEUS8

Error: (06/28/2015 08:28:51 AM) (Source: Perflib) (User: )
Description: MSSQL$NUCLEUS8

Error: (06/27/2015 09:42:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: MSHTML.dll, version: 11.0.9600.17842, time stamp: 0x5565cf99
Exception code: 0xc0000005
Fault offset: 0x007400c6
Faulting process id: 0x24cc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5

Error: (06/27/2015 09:35:52 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17840 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1878

Start Time: 01d0b0dd88abd265

Termination Time: 124

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: ccd1561a-1cd9-11e5-8281-18cf5e8bffef

Faulting package full name:

Faulting package-relative application ID:

Error: (06/27/2015 09:35:25 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20905 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1efc

Start Time: 01d0b0e56db1247a

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20905_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: be6b60b0-1cd9-11e5-8281-18cf5e8bffef

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20905_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1


System errors:
=============
Error: (07/02/2015 03:53:12 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (07/02/2015 08:58:11 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/30/2015 05:38:20 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/29/2015 05:51:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/29/2015 05:51:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/29/2015 05:51:53 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/29/2015 05:51:53 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/29/2015 05:47:12 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

Error: (06/28/2015 02:27:32 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MIKEJACOB
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{1408C438-5001-4E64-AB92-614573BD7F51}.
The master browser is stopping or an election is being forced.

Error: (06/28/2015 11:08:58 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.


Microsoft Office Sessions:
=========================
Error: (06/29/2015 06:01:37 PM) (Source: Perflib)(User: )
Description: SQLAgent$NUCLEUS8

Error: (06/29/2015 06:01:37 PM) (Source: Perflib)(User: )
Description: MSSQL$NUCLEUS8

Error: (06/29/2015 05:52:49 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbatidxx32.dll8.17.10.53953571f23c000000500071e9720f001d0b2bba261c9edC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\atidxx32.dll901fe68b-1eb1-11e5-8281-18cf5e8bffef

Error: (06/28/2015 11:07:31 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbKERNELBASE.dll6.3.9600.1741554504adee06d73630001459827f401d0b1bc0f86114fC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\KERNELBASE.dllc783e86d-1daf-11e5-8281-18cf5e8bffef

Error: (06/28/2015 11:03:37 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbatidxx32.dll8.17.10.53953571f23c000000500071e9725a401d0b1bb78c17a5bC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\atidxx32.dll3b8b6d9e-1daf-11e5-8281-18cf5e8bffef

Error: (06/28/2015 08:28:52 AM) (Source: Perflib)(User: )
Description: SQLAgent$NUCLEUS8

Error: (06/28/2015 08:28:51 AM) (Source: Perflib)(User: )
Description: MSSQL$NUCLEUS8

Error: (06/27/2015 09:42:48 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbMSHTML.dll11.0.9600.178425565cf99c0000005007400c624cc01d0b0e692058157C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\MSHTML.dllc6f49f2f-1cda-11e5-8281-18cf5e8bffef

Error: (06/27/2015 09:35:52 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17840187801d0b0dd88abd265124C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEccd1561a-1cd9-11e5-8281-18cf5e8bffef

Error: (06/27/2015 09:35:25 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.209051efc01d0b0e56db1247a4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20905_x64__8wekyb3d8bbwe\LiveComm.exebe6b60b0-1cd9-11e5-8281-18cf5e8bffefmicrosoft.windowscommunicationsapps_17.5.9600.20905_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1


=========================== Installed Programs ============================

Adobe Reader XI (11.0.08)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Amazon 1Button App (HKLM-x32\...\{893CB813-4179-4BFE-8D33-ABCC38816B48}) (Version: 1.0.6 - Amazon)
AMD Catalyst Install Manager (HKLM\...\{99213849-249E-7726-EBA7-ADFCA48E2246}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
ANT Drivers Installer x64 (HKLM\...\{431CE782-4C51-4996-B36F-5D98D5527538}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Application Insights Tools for Visual Studio 2013 (HKLM-x32\...\{97CF5B1B-FCCD-4D5C-9FD9-3025CCB793DF}) (Version: 2.1 - Microsoft Corporation) Hidden
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
AzureTools.Notifications (HKLM-x32\...\{3FBFCF2C-392A-4632-9442-14C305B44D5E}) (Version: 2.1.10731.1602 - Microsoft Corporation) Hidden
Behaviors SDK (Windows Phone) for Visual Studio 2013 (HKLM-x32\...\{594DB57D-58D1-4AA3-AE6C-BF99484F52F8}) (Version: 12.0.50716.0 - Microsoft Corporation) Hidden
Behaviors SDK (Windows) for Visual Studio 2013 (HKLM-x32\...\{28C7344F-E894-4CF5-8D05-EDC7ED71796C}) (Version: 12.0.50429.0 - Microsoft Corporation) Hidden
Blend for Visual Studio 2013 (HKLM-x32\...\{EBC890A6-DE7C-44B4-AA03-119B6190D3E1}) (Version: 12.0.41002.1 - Microsoft Corporation) Hidden
Blend for Visual Studio 2013 ENU resources (HKLM-x32\...\{9ED1634C-4E71-4992-A1BA-7C4BE6EE39E1}) (Version: 12.0.41002.1 - Microsoft Corporation) Hidden
Blend for Visual Studio SDK for .NET 4.5 (HKLM-x32\...\{37E53780-3944-4A6A-842F-727128E8616E}) (Version: 3.0.40218.0 - Microsoft Corporation) Hidden
Blend for Visual Studio SDK for Silverlight 5 (HKLM-x32\...\{0C03A66F-1FF0-45F9-8D67-0D806EBFFBA1}) (Version: 3.0.40218.0 - Microsoft Corporation) Hidden
Build Tools - amd64 (HKLM\...\{2C5DC777-D62C-427D-8CC6-90331A734E91}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
Build Tools - x86 (HKLM-x32\...\{A1CFE5F7-07CA-44D6-B553-BE22B180F660}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
Build Tools Language Resources - amd64 (HKLM\...\{299CAA36-AED0-402E-8D85-E20D4FBB9B88}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
Build Tools Language Resources - x86 (HKLM-x32\...\{7754915B-C85B-458C-B531-48E286DE96E6}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3920.05 - CyberLink Corp.)
Daktronics Data Server (HKLM-x32\...\{A05EC57F-25FD-450D-938E-A7C6FF5A943D}) (Version: 3.0.2.0 - Daktronics)
Daktronics Fusion (HKLM-x32\...\{5DC094B1-92F9-4140-910D-879F4AF06480}) (Version: 0.26.887 - Daktronics)
Digital Pass Launcher (HKLM-x32\...\{2359C6E9-DE4F-4FDA-9C12-AE6EFC2EE330}) (Version: 1.0.0.0 - TOSHIBA America Information Systems, Inc)
Dotfuscator and Analytics Community Edition (HKLM-x32\...\{2386192E-D6DB-4AD2-9564-65586A0AE53E}) (Version: 5.5.4954.46574 - PreEmptive Solutions) Hidden
Dragons of Atlantis (HKCU\...\Pokki_cfada041afdc4a11092a096cac66ab6a0945d92b) (Version: v1.1.7 - Pokki)
EasyBCD 2.2 (HKLM-x32\...\EasyBCD) (Version: 2.2 - NeoSmart Technologies)
Edgeworld (HKCU\...\Pokki_2e9d53cc2b402b6e65aa9551308ca17a19c4721a) (Version: v1.1.8 - Pokki)
ELAN Touchpad 11.8.43.1_X64_WHQL (HKLM\...\Elantech) (Version: 11.8.43.1 - ELAN Microelectronic Corp.)
Elevated Installer (HKLM-x32\...\{7E73C9A3-24D9-4D7F-B4C7-7E4AFE0ADCCB}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Entity Framework 6.1.1 Tools  for Visual Studio 2013 (HKLM-x32\...\{85253F13-EE42-4850-A3A5-79B90E92D7AC}) (Version: 12.0.30610.0 - Microsoft Corporation)
FarmVille 2 (HKCU\...\Pokki_34e8f5c0c9e5744bf2cdb514283762dd0524776b) (Version: 1.0.4.55785 - Pokki)
Garmin Express (HKLM-x32\...\{50755d67-ae60-4e47-b3d6-ce44d01b5a95}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{9FB8EC5B-03EE-463E-8F4F-84B525B986B7}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{1D91CBB5-4CB1-4757-B0FD-2122AF8AAB9E}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Goodgame Empire (HKCU\...\Pokki_149b46d4a102c0304583931ceaa3f0bf19785ee3) (Version: v1.1.7 - Pokki)
Google Drive (HKLM-x32\...\{CBC9F5FD-5CFA-4A33-81CD-369EAB77E3A6}) (Version: 1.22.9403.0223 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Groupon (HKCU\...\Pokki_893e2a8f4b240ed6d7def79e56791067c96f41be) (Version: 1.0.2.55621 - Pokki)
Host App Service (HKCU\...\Pokki) (Version: 0.269.7.638 - Pokki)
IIS 8.0 Express (HKLM\...\{7BF61FA9-BDFB-4563-98AD-FCB0DA28CCC7}) (Version: 8.0.1557 - Microsoft Corporation)
IIS Express Application Compatibility Database for x64 (HKLM\...\{9f4f4a9b-eec5-4906-92fe-d1f43ccf5c8d}.sdb) (Version:  - )
IIS Express Application Compatibility Database for x86 (HKLM\...\{fdfba1f3-74ae-4255-9c10-a0f552b4610f}.sdb) (Version:  - )
Kit SDK de vérification de Visual Studio 2012 - fra (HKLM-x32\...\{8A3862F9-F587-3DFA-AAFC-C1F0E116F05C}) (Version: 12.0.30501 - Microsoft Corporation) Hidden
LocalESPC Dev12 (HKLM-x32\...\{492498A3-F88C-FE2F-755C-9B1B91724CA5}) (Version: 8.100.25984 - Microsoft Corporation) Hidden
LocalESPCui for en-us Dev12 (HKLM-x32\...\{B1C38F27-D377-8C98-D98D-29B67C0B978D}) (Version: 8.100.25984 - Microsoft) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Memory Profiler (HKLM-x32\...\{93DF97DE-12CD-4D43-9192-C5D31E116303}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
Memory Profiler (HKLM-x32\...\{C263C94A-83B1-431C-8BF5-2E9BEB9311D2}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5 Multi-Targeting Pack (HKLM-x32\...\{56E962F0-4FB0-3C67-88DB-9EAA6EEFC493}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5 SDK (HKLM-x32\...\{4AE57014-05C4-4864-A13D-86517A7E1BA4}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) (HKLM-x32\...\{D3517C62-68A5-37CF-92F7-93C029A89681}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{6A0C6700-EA93-372C-8871-DCCF13D160A4}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft Help Viewer 2.1 (HKLM-x32\...\Microsoft Help Viewer 2.1) (Version: 2.1.21005 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4727.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5860.0512 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20513.0 - Microsoft Corporation)
Microsoft Silverlight 5 SDK (HKLM-x32\...\{E1FBB3D4-ADB0-4949-B101-855DA061C735}) (Version: 5.0.61118.0 - Microsoft Corporation)
Microsoft SQL Server 2008 (HKLM-x32\...\Microsoft SQL Server 10 Release) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 Browser (HKLM-x32\...\{C688457E-03FD-4941-923B-A27F4D42A7DD}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Native Client (HKLM\...\{2738C4AA-420E-4E13-ADEF-B5AB250E3EF1}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{8F72E2D4-1E48-4534-8DB8-1E8E012899C6}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Command Line Utilities  (HKLM\...\{58FED865-4F13-408D-A5BF-996019C4B936}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Data-Tier App Framework  (HKLM-x32\...\{1B876496-B3A2-4D22-9B12-B608A3FD4B8B}) (Version: 11.1.2902.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Data-Tier App Framework  (x64) (HKLM\...\{A6BA243E-85A3-4635-A269-32949C98AC7F}) (Version: 11.1.2902.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB  (HKLM\...\{6C026A91-640F-4A23-8B68-05D589CC6F18}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Management Objects  (HKLM-x32\...\{2F7DBBE6-8EBC-495C-9041-46A772F4E311}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Management Objects  (x64) (HKLM\...\{43A5C316-9521-49C3-B9B6-FCE5E1005DF0}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{D411E9C9-CE62-4DBF-9D92-4CB22B750ED5}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (HKLM\...\{54C5041B-0E91-4E92-8417-AAA12493C790}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 T-SQL Language Service  (HKLM-x32\...\{04DD7AF4-A6D3-4E30-9BB9-3B3670719234}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (HKLM\...\{78909610-D229-459C-A936-25D92283D3FD}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft SQL Server Data Tools - enu (12.0.30919.1) (HKLM-x32\...\{0D7FCBFB-F478-4D32-901C-83F0BF5A3501}) (Version: 12.0.30919.1 - Microsoft Corporation)
Microsoft SQL Server Data Tools Build Utilities - enu (12.0.30919.1) (HKLM-x32\...\{6781FF9B-E87D-4A03-9373-A55A288B83FA}) (Version: 12.0.30919.1 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (HKLM-x32\...\{A47FD1BF-A815-4A76-BE65-53A15BD5D25D}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (x64) (HKLM\...\{4701DEDE-1888-49E0-BAE5-857875924CA2}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (HKLM-x32\...\{070C38AC-05CE-43DF-9A20-141332F6AB2B}) (Version: 11.1.3366.16 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (x64) (HKLM\...\{05FF8209-C4F1-4C77-BC28-791653156D20}) (Version: 11.1.3366.16 - Microsoft Corporation)
Microsoft Visual Basic PowerPacks 12.0 (HKLM-x32\...\{7ef487d6-f6a6-4d3e-a104-ed6cc3031a89}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.40820 - Microsoft Corporation)
Microsoft Visual Studio Professional 2013 with Update 3 (HKLM-x32\...\{ec85bfda-a752-4fe6-b9ad-f4c42d6ff44b}) (Version: 12.0.30723 - Microsoft Corporation)
Microsoft Web Deploy 3.5 (HKLM\...\{69A998C5-00A9-42CA-AB4E-C31CFFCD9251}) (Version: 3.1237.1763 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 36.0.1 - Mozilla)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.52.3 - Black Tree Gaming)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Open XML SDK 2.5 for Microsoft Office (HKLM-x32\...\{3EA16E23-14D2-466A-8268-D7CD40DC46B6}) (Version: 2.5.5631 - Microsoft Corporation) Hidden
Pokki Start Menu (HKCU\...\Pokki_Start_Menu) (Version: 0.269.7.638 - Pokki)
PreEmptive Analytics Visual Studio Components (HKLM-x32\...\{943F3FB1-3F9C-4FB7-A4E2-6D53617068C3}) (Version: 1.2.3197.1 - PreEmptive Solutions) Hidden
Prerequisites for SSDT  (HKLM-x32\...\{35C1D9D6-87C0-46A3-B1B4-EDBCC063221C}) (Version: 11.1.3000.0 - Microsoft Corporation)
PSP Application (HKLM\...\{8DB698FB-2E57-A223-0169-911CA8736440}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Python Tools Redirection Template (HKLM-x32\...\{540C3D75-5872-4441-AB09-BE3397B663BC}) (Version: 1.2 - Microsoft Corporation) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.318 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29075 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7195 - Realtek Semiconductor Corp.)
SDK de comprobación de Visual Studio 2012 - esn (HKLM-x32\...\{90EF884E-5253-324C-9C11-63C9DA16BF0C}) (Version: 12.0.30501 - Microsoft Corporation) Hidden
Secure Download Manager (HKLM-x32\...\{E040B65B-8683-4228-8C33-D44A141E40EA}) (Version: 3.1.60 - Kivuto Solutions Inc.)
Service Pack 3 for SQL Server 2008 (KB2546951) (HKLM-x32\...\KB2546951) (Version: 10.3.5500.0 - Microsoft Corporation)
SharePoint Client Components (HKLM\...\{95150002-1163-0409-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
SharePoint Client Components (HKLM\...\{95160001-1163-0409-1000-0000000FF1CE}) (Version: 16.0.2617.1200 - Microsoft Corporation) Hidden
Spyware Clear with PC Tech Hotline (HKLM-x32\...\{5FB600FF-BC65-471F-A3F8-C2666863BA75}_is1) (Version: 1.3.0.27 - Crawler Group)
Sql Server Customer Experience Improvement Program (HKLM-x32\...\{C965F01C-76EA-4BD7-973E-46236AE312D7}) (Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Team Explorer for Microsoft Visual Studio 2013 (HKLM-x32\...\{C9E7751E-88ED-36CF-B610-71A1D262E906}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
TOSHIBA Application Installer (HKLM\...\{21A63CA3-75C0-4E56-B602-B7CD2EF6B621}) (Version: 9.0.2.6 - Toshiba Corporation)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.18.0 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{484A4296-6F3D-4182-8CFA-D664F7DA34AA}) (Version: 1.1.17.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{94D2A899-0C34-4420-880E-AE337E635AB0}) (Version: 2.4.3.6405 - Toshiba Corporation)
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.51.81.2C - TOSHIBA CORPORATION)
TOSHIBA Function Key (HKLM\...\{1844CFE2-EBA3-490A-8A5E-9BFC646342FD}) (Version: 1.1.5.6402 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{59358FD4-252B-4B38-AB81-955C491A494F}) (Version: 2.0.0.15C - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.2.00.56006005 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{BFE4C813-4DD4-4B1C-97F4-76A459055C8D}) (Version: 2.6.13 - Toshiba Corporation)
TOSHIBA Start (HKLM-x32\...\{4F0F44AF-90E9-4A6E-9E82-354A3AB79F22}) (Version: 1.0.0.2 - TOSHIBA America Information Systems, Inc)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0033 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{4D57ED72-6B01-40BD-9CA9-012B8FC09CEB}) (Version: 2.0.1.32003 - Toshiba Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.6 - TOSHIBA)
TypeScript Power Tool (HKLM-x32\...\{495D0BE3-CA66-4768-9D3E-7CDCA0C2B9F7}) (Version: 1.0.3.1 - Microsoft Corporation) Hidden
TypeScript Tools for Microsoft Visual Studio 2013 (HKLM-x32\...\{E12AD0E4-1FCD-4E23-A58A-C983B85E112A}) (Version: 1.0.3.1 - Microsoft Corporation) Hidden
Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.53.3 - Compal) Hidden
Utility Common Driver (HKLM-x32\...\InstallShield_{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.53.3 - Compal) Hidden
Venus 1500 V4 (HKLM-x32\...\{9255750B-42A3-4D2B-A279-67B27E9D4129}) (Version: 4.20.4.0 - Daktronics, Inc)
Visual Studio 2013 Update 3 (KB2829760) (HKLM-x32\...\{86438e3d-7f83-4dd2-94aa-047e7c3974cb}) (Version: 12.0.30723 - Microsoft Corporation)
VS Update core components (HKLM-x32\...\{1E30CCBB-0773-38D3-8433-C426EF2C0FF0}) (Version: 12.0.30723 - Microsoft Corporation) Hidden
WCF Data Services 5.6.0 Runtime (HKLM-x32\...\{46910786-E4AC-41E4-A4A0-C086EA85242D}) (Version: 5.6.61587.0 - Microsoft Corporation) Hidden
WCF Data Services Tools for Microsoft Visual Studio 2013 (HKLM-x32\...\{BF3E2194-F89B-44FB-A801-464BF787599F}) (Version: 5.6.61587.0 - Microsoft Corporation) Hidden
WCF RIA Services V1.0 SP2 (HKLM-x32\...\{5D8DD6A8-C4D7-4554-93F9-F1CC28C72600}) (Version: 4.1.62812.0 - Microsoft Corporation)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Phone 8.1 Emulators - ENU (HKLM-x32\...\{940596e5-652a-4970-8a5a-492e73ed0fbb}) (Version: 12.0.30501.0 - Microsoft Corporation)
Workflow Manager Client 1.0 (HKLM\...\{A5ABAF5F-B5B6-44B3-B69F-2E13DC60FC9F}) (Version: 2.0.40131.0 - Microsoft Corporation) Hidden
Workflow Manager Tools 1.0 for Visual Studio (HKLM\...\{A79F6653-6AF1-4AF2-BC15-F5D6C05E1E6A}) (Version: 2.0.40326.0 - Microsoft Corporation) Hidden
Пакет Visual Studio 2012 Verification SDK - rus (HKLM-x32\...\{977CABC5-7B4B-3AE4-8E1B-56C673C1D638}) (Version: 12.0.30501 - Microsoft Corporation) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 68%
Total physical RAM: 3518.88 MB
Available physical RAM: 1120.44 MB
Total Virtual: 7102.88 MB
Available Virtual: 2395.22 MB

========================= Partitions: =====================================

1 Drive c: (TI10690900F) (Fixed) (Total:688.03 GB) (Free:523.66 GB) NTFS

========================= Users: ========================================

User accounts for \\MIKESWINPC

Administrator            Guest                    Mike                     
Tammy                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================


**** End of log ****
 

 

 

 Results of screen317's Security Check version 1.004  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Spyware Clear with PC Tech Hotline
 Visual Studio Extensions for Windows Library for JavaScript
 Java version 32-bit out of Date!
 Adobe Reader XI  
 Mozilla Firefox (38.0.1)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#4 severac

severac

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Posted 05 July 2015 - 09:44 AM

Let's first remove some junk.

 

Go to Control Panel and try to uninstall next:

Pokki Start Menu 

Spyware Clear with PC Tech Hotline

 

And we will have to do a complete PC check for malware.

 

ESET Online Scanner

§  Click here to download the installer for ESET Online Scanner and save it to your Desktop.

§  Disable all your antivirus and antimalware software - see how to do that here.

§  Right click on esetsmartinstaller_enu.exe and select Run as Administrator.

§  Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.

§  Select Enable detection of potentially unwanted applications.

§  Click Advanced Settings, then place a checkmark in the following:

o    Remove found threats

o    Scan archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  Click Start to begin scanning.

§  ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.

§  When the scan is done, click List threats (only available if ESET Online Scanner found something).

§  Click Export, then save the file to your desktop.

§  Click Back, then Finish to exit ESET Online Scanner.

 

--------

Run MBAM 2.0:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

 

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

 

-------

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

-----

 

Please download Junkware Removal Tool to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.


Edited by severac, 05 July 2015 - 09:45 AM.

I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 jtsnakester

jtsnakester
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  • Local time:07:26 PM

Posted 06 July 2015 - 09:08 PM

Ok, Here ya go.

 

 

C:\Users\All Users\{906E78AD-C0EC-A92B-716A-D9A9A1E80A27}\1.7.1.0\dico.dll    a variant of Win32/DealPly.AQ potentially unwanted application    
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\DynamoCombobho.dll.vir    a variant of Win32/BrowseFox.O potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\DynamoComboUninstall.exe.vir    Win32/BrowseFox.C potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\updateDynamoCombo.exe.vir    a variant of MSIL/BrowseFox.H potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.BrowserAdapter.exe.vir    a variant of Win32/BrowseFox.P potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.BrowserAdapter64.exe.vir    a variant of Win64/BrowseFox.CN potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.expext.exe.vir    Win32/BrowseFox.AA potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.expextdll.dll.vir    a variant of Win64/BrowseFox.CJ potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.PurBrowse64.exe.vir    a variant of Win64/BrowseFox.A potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\ef3f84a6599c4148a8eb.dll.vir    a variant of Win32/BrowseFox.N potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\ef3f84a6599c4148a8eb64.dll.vir    a variant of Win64/BrowseFox.CI potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\utilDynamoCombo.exe.vir    a variant of MSIL/BrowseFox.H potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\{ef3f84a6-599c-4148-a8eb-9aa938299b3e}.dll.vir    a variant of Win32/BrowseFox.M potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\{ef3f84a6-599c-4148-a8eb-9aa938299b3e}64.dll.vir    a variant of Win64/BrowseFox.CK potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.Bromon.dll.vir    a variant of MSIL/BrowseFox.G potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.BroStats.dll.vir    a variant of MSIL/BrowseFox.G potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.BrowserAdapter.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.CompatibilityChecker.dll.vir    a variant of MSIL/BrowseFox.G potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.ExpExt.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.FFUpdate.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.GCUpdate.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.IEUpdate.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Dynamo Combo\bin\plugins\DynamoCombo.PurBrowseG.dll.vir    a variant of MSIL/BrowseFox.L potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\WSE_Vosteran\uninstall.exe.vir    a variant of Win32/InstallCore.YX potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\Application\31.0.1650.23\Extensions\Vosteran.crx.vir    JS/Astromenda.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\Application\31.0.1650.23\Installer\chrome.7z.vir    JS/Astromenda.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\User Data\Default\Extensions\bjaelnipcipenlfdoncdclohekeglkac\0.3.8_0\js\background.js.vir    JS/Astromenda.A potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\User Data\Default\Extensions\bjaelnipcipenlfdoncdclohekeglkac\0.3.8_0\js\bootstrap.js.vir    JS/Astromenda.A potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\User Data\Default\Extensions\bjaelnipcipenlfdoncdclohekeglkac\0.3.8_0\js\newtab.js.vir    JS/Astromenda.A potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Mike\AppData\Local\Vosteran\User Data\Default\Extensions\bjaelnipcipenlfdoncdclohekeglkac\0.3.8_0\js\opentab.js.vir    JS/Astromenda.A potentially unwanted application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Windows\System32\drivers\{ef3f84a6-599c-4148-a8eb-9aa938299b3e}Gw64.sys.vir    a variant of Win64/NetFilter.A potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\ccsetup323.exe    Win32/Bundled.Toolbar.Google.E potentially unsafe application    deleted - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Documents and Settings\Owner\Desktop\isobuster_all_lang.exe    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    deleted - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\jake\Jade\AppData\Local\Temp\jar_cache8967163213336074416.tmp    a variant of Java/Exploit.CVE-2009-3867.A trojan    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Information\Wireless Key View\WirelessKeyView.exe    a variant of Win32/WirelessKeyView.A potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100611-055010-285.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-054529-993.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-054537-402.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-054605-635-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-055111-874.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-055127-697.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvC\Pat\Repair Tools\backups\backup-20100806-055206-537-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Owner\Desktop\isobuster_all_lang.exe    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    deleted - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Information\Wireless Key View\WirelessKeyView.exe    a variant of Win32/WirelessKeyView.A potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100611-055010-285.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-054529-993.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-054537-402.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-054605-635-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-055111-874.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-055127-697.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\OLD\TamDrvRec\Pat\Repair Tools\backups\backup-20100806-055206-537-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\ccsetup314.exe    Win32/Bundled.Toolbar.Google.E potentially unsafe application    deleted - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100611-055010-285.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-054529-993.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-054537-402.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-054605-635-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-055111-874.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-055127-697.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20100806-055206-537-PowerReg Scheduler.exe    Win32/PowerReg potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110106-161558-142.dll    a variant of Win32/Toolbar.Visicom.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192812-703.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192815-278.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192820-657.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192844-351.dll    a variant of Win32/Toolbar.Conduit.B potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192920-155.dll    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110122-192934-549.dll    a variant of Win32/Toolbar.MyWebSearch.W potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110219-104522-552.dll    a variant of Win32/Toolbar.Conduit.AQ potentially unwanted application    cleaned by deleting - quarantined
C:\Jake\Jake\xpfix\Repair Tools\backups\backup-20110219-130253-662.dll    a variant of Win32/Toolbar.Conduit.AQ potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.BrowserAdapter.exe    a variant of Win32/BrowseFox.P potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\DynamoCombo.BrowserAdapter64.exe    a variant of Win64/BrowseFox.CN potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\ef3f84a6599c4148a8eb.dll    a variant of Win32/BrowseFox.N potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\ef3f84a6599c4148a8eb64.dll    a variant of Win64/BrowseFox.CI potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\{ef3f84a6-599c-4148-a8eb-9aa938299b3e}.dll    a variant of Win32/BrowseFox.M potentially unwanted application    cleaned by deleting - quarantined
C:\Program Files (x86)\Dynamo Combo\bin\{ef3f84a6-599c-4148-a8eb-9aa938299b3e}64.dll    a variant of Win64/BrowseFox.CK potentially unwanted application    cleaned by deleting - quarantined
C:\ProgramData\{906E78AD-C0EC-A92B-716A-D9A9A1E80A27}\1.7.1.0\dico.dll    a variant of Win32/DealPly.AQ potentially unwanted application    cleaned by deleting - quarantined
C:\Users\Mike\AppData\Local\Microsoft\Windows\INetCache\IE\QLJ6E2L2\DynamoCombo[1].dll    a variant of Win32/BrowseFox.O potentially unwanted application    cleaned by deleting - quarantined
C:\Users\Tammy\AppData\Local\Microsoft\Windows\INetCache\IE\0TWD8HEF\Firefox_Setup.exe    a variant of Win32/InstallCore.UF potentially unwanted application    cleaned by deleting - quarantined
 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/6/2015
Scan Time: 7:47 PM
Logfile: MBAMLog.txt
Administrator: No

Version: 2.1.8.1057
Malware Database: v2015.07.06.08
Rootkit Database: v2015.07.05.03
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Tammy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 344800
Time Elapsed: 30 min, 12 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 9
PUP.Optional.Vosteran, HKLM\SOFTWARE\CLASSES\APPID\{4CB3598A-82E8-4D1F-983F-061238AE696E}, Delete-on-Reboot, [96fa0bd32d5d78be5683fe7962a106fa],
PUP.Optional.Vosteran, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{4CB3598A-82E8-4D1F-983F-061238AE696E}, Delete-on-Reboot, [96fa0bd32d5d78be5683fe7962a106fa],
PUP.Optional.Vosteran, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\{4CB3598A-82E8-4D1F-983F-061238AE696E}, Delete-on-Reboot, [96fa0bd32d5d78be5683fe7962a106fa],
PUP.Optional.SpywareClear.C, HKLM\SOFTWARE\CLASSES\CLSID\{8B01D4B7-0860-452C-AC2B-5CE0140C82D4}, Quarantined, [dbb5825c6c1e2d099f7e9adc1be8c53b],
PUP.Optional.SpywareClear.C, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\CONTROLPANEL\NAMESPACE\{8B01D4B7-0860-452C-AC2B-5CE0140C82D4}, Delete-on-Reboot, [dbb5825c6c1e2d099f7e9adc1be8c53b],
PUP.Optional.HomePageHelper.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B4BE466F-F840-11E4-827B-18CF5E8BFFEF}, Quarantined, [8c04756999f1bd79ec1d60a2d4305da3],
PUP.Optional.SpywareClear.C, HKLM\SOFTWARE\SPYWARE CLEAR, Quarantined, [8808528cb8d2a096579d3dc77b8914ec],
PUP.Optional.Vosteran.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\MEDIAPLAYER\SHIMINCLUSIONLIST\vosteran.exe, Delete-on-Reboot, [8010518dacde67cf67201cef729206fa],
PUP.Optional.PCTechHotline.C, HKLM\SOFTWARE\WOW6432NODE\PCTECHHOTLINE, Quarantined, [e0b07668a2e802347d7a8c78da2a926e],

Registry Values: 9
PUP.Optional.HomePageHelper.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B4BE466F-F840-11E4-827B-18CF5E8BFFEF}|FaviconURL, http://homepage-web.com/favicon.ico, Quarantined, [8c04756999f1bd79ec1d60a2d4305da3]
PUP.Optional.HomePageHelper.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B4BE466F-F840-11E4-827B-18CF5E8BFFEF}|FaviconURLFallback, http://homepage-web.com/favicon.ico, Quarantined, [b1dfde00bcce54e2e2278b7754b01ce4]
PUP.Optional.HomePageHelper.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B4BE466F-F840-11E4-827B-18CF5E8BFFEF}|TopResultURL, http://search.homepage-web.com/?src=omnibox&partner=toshibaupd&q={searchTerms}, Quarantined, [870948966723ce6809000af87e862bd5]
PUP.Optional.HomePageHelper.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{B4BE466F-F840-11E4-827B-18CF5E8BFFEF}|URL, http://search.homepage-web.com/?src=omnibox&partner=toshibaupd&q={searchTerms}, Quarantined, [1977825c0387bf771ced867c3aca659b]
PUP.Optional.SpywareClear, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|SpywareClearShield, C:\Program Files (x86)\Spyware Clear\SpywareClearShield.exe, Delete-on-Reboot, [d9b786581d6ddc5aa617cf3819ebbe42]
PUP.Optional.SpywareClear, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|SpywareClearUpdater, C:\Program Files (x86)\Spyware Clear\SpywareClearUpdate.exe, Delete-on-Reboot, [167a00dedab02214b90427e05ea64ab6]
PUP.Optional.SpywareClear.C, HKLM\SOFTWARE\SPYWARE CLEAR|AntivirusFPScanHigh, 0, Quarantined, [8808528cb8d2a096579d3dc77b8914ec]
PUP.Optional.Vosteran.C, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\WSE_Vosteran\\, Delete-on-Reboot, [266a26b8becce155c39740c17a8add23]
PUP.Optional.PCTechHotline.C, HKLM\SOFTWARE\WOW6432NODE\PCTECHHOTLINE|SKIN, Quarantined, [e0b07668a2e802347d7a8c78da2a926e],

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.Sanbreel.A, C:\Program Files (x86)\Dynamo Combo\bin, Quarantined, [b0e0b72754362610af8fbdddff067d83],
PUP.Optional.Sanbreel.A, C:\Program Files (x86)\Dynamo Combo, Delete-on-Reboot, [b0e0b72754362610af8fbdddff067d83],

Files: 10
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline\PCTechHotline.org.url, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline\PC Tech Hotline.lnk, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline\Spyware Clear.lnk, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline\Spywareclear.com.url, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.SpywareClear.C, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spyware Clear with PC Tech Hotline\Uninstall Spyware Clear with PC Tech Hotline.lnk, Delete-on-Reboot, [513f5e800f7bea4cafdbfd06788c758b],
PUP.Optional.SpywareClear.C, C:\Users\Public\Desktop\Spyware Clear.lnk, Delete-on-Reboot, [eaa6a737f4965cda51a5ad5761a3d62a],
PUP.Optional.Vosteran.A, c:\users\mike\desktop\vosteran.lnk, Delete-on-Reboot, [8e028d51ee9c35013d8b32e011f3e719],
PUP.Optional.WebSearch.A, C:\Users\Tammy\AppData\Roaming\Mozilla\Firefox\Profiles\jl12hyqy.default\searchplugins\Web Search.xml, Quarantined, [f0a023bbc1c9270fa9c7a5a04db7aa56],
PUP.Optional.Sanbreel.A, C:\Program Files (x86)\Dynamo Combo\bin\BrowserAdapter.7z, Quarantined, [b0e0b72754362610af8fbdddff067d83],
PUP.Optional.Sanbreel.A, C:\Program Files (x86)\Dynamo Combo\bin\7za.exe, Quarantined, [b0e0b72754362610af8fbdddff067d83],

Physical Sectors: 0
(No malicious items detected)


(end)

 

 

 

# AdwCleaner v4.207 - Logfile created 06/07/2015 at 20:31:00
# Updated 21/06/2015 by Xplode
# Database : 2015-07-05.2 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Mike - MIKESWINPC
# Running from : C:\Users\Tammy\Downloads\AdwCleaner(2).exe
# Option : Cleaning

***** [ Services ] *****

Service Deleted : sp_rsdrv2

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\pokki
Folder Deleted : C:\Program Files (x86)\Dynamo Combo
Folder Deleted : C:\Users\Tammy\AppData\Local\pokki
File Deleted : C:\Users\Mike\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Vosteran.lnk
File Deleted : C:\Users\Mike\Desktop\Vosteran.lnk
File Deleted : C:\Users\Tammy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Goodgame Empire.lnk
File Deleted : C:\Users\Tammy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pokki Start Menu.lnk

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E778C05E-AFF7-4924-B04A-D4084859D53A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{E778C05E-AFF7-4924-B04A-D4084859D53A}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
Key Deleted : HKCU\Software\PCTechHotline
Key Deleted : HKCU\Software\Spyware Clear
Key Deleted : HKLM\SOFTWARE\Description
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5FB600FF-BC65-471F-A3F8-C2666863BA75}_is1
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\93BAD29AC2E44034A96BCB446EB8552E
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\93BAD29AC2E44034A96BCB446EB8552E
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\93BAD29AC2E44034A96BCB446EB8552E

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


*************************

AdwCleaner[R0].txt - [6111 bytes] - [03/01/2015 15:57:00]
AdwCleaner[R1].txt - [2298 bytes] - [06/07/2015 20:29:20]
AdwCleaner[S0].txt - [5164 bytes] - [03/01/2015 16:02:37]
AdwCleaner[S1].txt - [2157 bytes] - [06/07/2015 20:31:00]

########## EOF - \AdwCleaner\AdwCleaner[S1].txt - [2216  bytes] ##########
 

 

I can't fine jrt.txt, I thought I saved it, but I cannot find it...

 

 

Thanks



#6 severac

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Posted 07 July 2015 - 03:12 AM

Can you take a screenshot of a problem? How to create a screenshot? Upload it to: www.sendspace.com


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#7 jtsnakester

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Posted 09 July 2015 - 09:34 PM

I seems to be working now, I have tried to get it to green screen again but it is working fine.  After a few days of working now, I am considering this problem fixed.

 

Thank you!



#8 severac

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Posted 10 July 2015 - 02:24 AM

Great!  :thumbup2:

 

Please, update your Java. Java is out of date.

 

Also, please:

 

Empty your temp folders using TFC (Temporary File Cleaner)

§  Please download TFC by Old Timer and save it to your desktop.
alternate download link

§  Save any unsaved work. (TFC will close ALL open programs including your browser!)

§  Double-click on TFC.exe to run it. (If you are using Vista or above, right-click on the file and choose "Run As Administrator".)

§  Click the Start button to begin the cleaning process and let it run uninterrupted to completion.

§  Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

-------

 

This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download  DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

§  Activate UAC (optional; some users prefer to keep it off)

§  Remove disinfection tools

§  Create registry backup

§  Purge System Restore

§  Reset system settings
Now click "Run" and wait patiently.
Once finished, a logfile will be created. You don't have to attach it to your next reply.

 

-----

 

That is all. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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